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What can I do when my Sky Digibox says 'No Signal' or 'Technical fau

What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?

What can I do when my Sky Digibox says 'No Signal' or &
published on UK Free TV

How to Reset a Sky Digibox when 'No Signal' appears.

Reset method 1 - Delete and Rescan

  1. Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.

  2. Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.

  3. Check cables and connectors are in good order.
  4. Wait for at least 30 seconds.
  5. With the card still out of the machine, plug the Digibox back into the mains.
  6. Ignore all the messages, and wait for around a minute.
  7. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  8. Insert viewing card, wait a few seconds.
  9. Check 104 for Channel 4 and 105 for five.

Reset Method 2 - Reset the LNB

If the above method does not work, the LNB may have a fault.
  1. Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]

    On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]

    Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".

  2. Then press [1] to go to the RF output menu.
  3. Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
  4. Press [DOWN] and [SELECT] to select Save New Settings.
  5. Press [SKY].
  6. Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
  7. Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
  8. Press [SKY].

Reset Method 3 - Upgrade the system software

If there are still problems:

  1. Turn the Digibox off at the mains again and remove the viewing card.
  2. Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
  3. Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.

  4. Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
  5. Ignore all the messages, and wait for around a minute.
  6. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  7. Insert viewing card, wait a few seconds.
  8. Check 104 for Channel 4 and 105 for five.

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Thursday, 28 June 2012
Mark Fletcher

2:07 PM
Lytham St. Annes

Lesley Devlin.Unless you leave a full postcode,we cannot be of much help to you.
But if you want to take up Sky TV then go for it,or you could opt for Freesat and if you are wealthy enough Cable TV/Virgin Media if that is provided in your locality.

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Mark Fletcher's 673 posts GB flag
Mark's: mapM's Freeview map terrainM's terrain plot wavesM's frequency data M's Freeview Detailed Coverage
Sunday, 8 July 2012
Gloria Vincent
9:42 PM

Help...we can not access to the tv in sky....for some time we have experienced some problems...we can not get connected...we have tried to do all card, switching it off the mains. wait for few minutes...give a good tap to the main dish....but not avail....please somebody help us!!!!!!

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Gloria Vincent's 1 post GB flag

11:14 PM

Gloria Vincent: When you press "services - 4 - 6 what do you see indicated on the signal strength / quality bars? as both should be indicating about 3/4 of the way along the bar, if not then the dish is liable to be slightly out of alignment and has possibly been moved by either the wind or something having bumped against it.

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jb38's 7,179 posts GB flag
Friday, 13 July 2012
9:04 AM

hi I am at 26 nimbus road in epsom wehave got satelite but wehave got nosigal we phoned the sky people they are saying on wednesday they can come what happened in the mean time we cannot watch tv

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devi's 2 posts GB flag
9:07 AM

the ariel is attached to the wall facing upright

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devi's 2 posts GB flag
Tony Steed
5:21 PM

Hi the picture on my TV is very good but it is sometimes freezing then no signal comes up
then picture returns for a few minutes again
then freezis again I have tried resetting my Sky box but it is still the same.

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Tony Steed's 1 post GB flag

8:22 PM

Tony Steed: Press "services" on your remote control then 4 - 6 and check what the signal strength / quality indications are showing as being as both should be about 70% or so, if less than that or the quality is considerably lower than the strength then the dish is slightly out of alignment, this usually being in the horizontal plane and likely caused by the mounting clamp not being tight enough and allowing the wind to move the dish.

However if both indications are roughly the same but the signal strength or quality is seen to be fluctuating up and down, then that can indicate the presence of water having crept into the LNB's "F" connector and requiring it to be unscrewed and checked out.

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jb38's 7,179 posts GB flag
8:25 PM

We are not recieving starplus at the moment

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gordhan's 1 post GB flag
Saturday, 14 July 2012

7:45 AM

Tony Steed: Just to add to that already said regarding signal fluctuations, being: provided that your dish is not close to any high trees as that type of situation can cause also cause erratic signal levels to be seen accompanied by intermittent picture freezing.

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jb38's 7,179 posts GB flag
Sunday, 15 July 2012
Nasima A
12:30 AM

I really need your help and advice.
I have a satelite dish out side my balcony (I live in a high rised flat on the 5th floor, with 4 other high rised flats surrounding it).
At the moment, my satelite dish does not recieve good signal, quite often the channels cuts out in the middle of me watching it. I have tried to re align many times, using the system signal test on screen, but after I move my hand or come back and sit down, the signal has gone down again.

Please could you give me some advice on how I could resolve this problem, so that I can watch the channels properly.

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Nasima A's 1 post GB flag
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