I have now lost all signal can you tell me what the problem might be?
Brian Butterworth published on UK Free TV The problem could be one of:
- the aerial has been moved or damaged;
- the cables or connectors that connect the digibox to the aerial are damaged;
- the digibox has broken.
If you have a "spare" digibox you use this to test the aerial connection. Can you still watch analogue TV OK?
All questions
In this section
Monday, 11 October 2021
C
Chris.SE1:58 AM
Pauline Bell:
When did you have a signal last? Was it before 10th August or is it much more recent?
Which way is your aerial pointing (there's more than one transmitter you might receive).?
Is your aerial pointing more or less due W or is it pointing in a more southerly direction?
As I can't currently find any faults listed for any of those transmitters, you should check all your connections and coax plugs etc.
According to your other post, as you have retuned, you might just as well repeat that after doing the basic checks. Post back with more information.
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Monday, 22 November 2021
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Geoff Gilham12:24 PM
Sittingbourne
I receive the Bluebell Transmitter, now I understand that Com 7 has closed. How am still able to receive Freesports?
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Geoff's: mapG's Freeview map terrainG's terrain plot wavesG's frequency data G's Freeview Detailed Coverage
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Chris.SE1:57 PM
Geoff Gilham:
COM7 has NOT closed at Bluebell Hill.
As noted on the Bluebell Hill transmitter page, it was the subject of Planned Engineering last week and may have been subject to power reductions and if you are in a marginal reception location that may be the reason. As you haven't given a full postcode, we can't advise on predicted reception in your locale.
IF you retuned at all whilst you had no or very weak/pixellated signal, it will probably just have cleared your correct tuning. Retuning is NEVER advised if you have correct tuning and no signal or badly pixellated pictures.
You will need to either manually try tuning UHF C55 IF you did retune before or a full retune if you can't do that.
If transmitter work has not been completed you may still have to try again when signals are back to normal.
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Tuesday, 28 December 2021
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Andy Falls8:21 PM
i have had no tv service since 22 -12-2021
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StevensOnln111:29 PM
Andy Falls: We can't offer much help as you haven't told us where you are (a full postcode would help) or which transmitter you are receiving. All I can offer is general advice such as checking for any loose cables or connections behind your TV or box, look up at your aerial if it is visible to check that it is still pointing the right way and hasn't moved or fallen down in the recent bad weather.
Whatever you do, DO NOT RETUNE as that will wipe out your list of correctly tuned channels and make it much more difficult to see when the signal has returned.
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Wednesday, 29 December 2021
C
Chris.SE12:36 AM
Andy Falls:
You have now posted in 3 different places and don't appear to have read (and hence responded) to the reply I gave you here Get to see your Freeview predictions map | free and easy
Please respond with the information requested there and we may be able to offer advice.
There are no current or recent faults listed for any of the transmitters that you might receive, so this all suggests the problem is with your own aerial installation.
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Friday, 31 December 2021
Have been trying to get Freeview since 22/12/2021 to no avail have 3 televisions all say no signal yet on line tey tell me theres no fault in Rayleigh Essex but we are not the only people in Rayleigh not getting a signal so why do you say ther is no problem in Rayleigh area please try and help thanks
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Saturday, 1 January 2022
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Chris.SE12:42 AM
Ben Castell:
We don't say there's no problem, being an independent technical helpsite, but we're going to need some more detail.
Now depending on where you are in the Rayleigh area (we'd need a full postcode to advise in more detail) there is possibly 3 transmitters you might receive, none of which are currently or recently reporting faults and are not on Planned Engineering.
Can you explain exactly what happened on the 22nd. Did you start to suffer picture pixellation and sound break-up which persisted for a while and that then turned to "No signal" ?
Did you then retune when you had no signal?
If that's what happened then you will have just cleared your correct tuning, you should never retune when you have no signal.
If that was the general train of events, this was most likely cause by the weather conditions at the time. The high pressure system was accompanied by some Temperature Inversion/Tropospheric Ducting affecting large parts of the UK for several days.
Essentially it results in interfering signals from other transmitters in the UK or Europe reaching you and so your wanted signals are disrupted. It won't necessarily affect all multiplexes or necessarily at the same time if more than one. It can last for seconds, minutes, sometimes hours or longer.
Despite the incorrect spelling, this link does work - simple technical explanation
https://www.bbc.co.uk/rec….jpg
So IF you did retune when you had "no signal", you are going to need to retune again to get your correct tuning back BUT unfortunately it's possibly a bad time again as there is currently some more Tropospheric Ducting present, so you may need to try several times, you may even get incorrect transmitter signals which will eventually disappear.
IF you didn't retune initially then there a few checks you should do before trying a retune -
Have you checked the connections behind your TV?
I would check that your aerial seems intact and pointing in the correct direction and that your downlead looks undamaged (especially if it is old) and is secure and not flapping in the wind..
Also check all your coax plugs, connections, flyleads etc, unplug connectors check for corrosion or other problems and reconnect them. Flyleads are a common problem, try swapping/changing them.
See what signal strengths and quality (if any) you are getting for the multiplexes (groups of channels) shown in your TV's tuning section, that information may indicate issues with your aerial or downlead or possibly any distribution amp/splitter you may have.
Problematic connections, water ingress etc. can seem to affect reception of just an individual or several multiplexes.
If ultimately you still don't have any luck, post back with a full postcode, also the direction your aerial is pointing (rough compass bearing) and whether its rods (or squashed Xs) are horizontal or vertical, and is it external or loft mounted? Do you have any distribution amp/splitter? Tell us more about what the sequence of events were on the 22nd.
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Friday, 14 January 2022
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Chris6:19 PM
Have a freeview box all connections are ok as I get
BBC ok but 'no digital service' on ITV this has been
Going on for about 4 months, I keep retuning and
Doing factory reset etc etc , when I do happen to get
A good reception as soon as a plane goes over (I live
In flight path for City Airport) signal goes again and
Is particularly bad late afternoon to early evening with
Planes going over every five minutes. This all seemed
To start when a fibre optic telegraph pole was erected
Outside my property. I live in essex
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Saturday, 15 January 2022
C
Chris.SE7:21 AM
Chris:
We need a full postcode to look at what sort of signal you are predicted to receive, otherwise we have no clue which transmitter you may be getting signals from and which way your aerial should point.
Have you looked at your aerial to see if it looks intact? Is it chimney mounted or loft mounted?
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