What can I do when my Sky Digibox says 'No Signal' or 'Technical fau
How to Reset a Sky Digibox when 'No Signal' appears.
Reset method 1 - Delete and Rescan
- Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.
- Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.
- Check cables and connectors are in good order.
- Wait for at least 30 seconds.
- With the card still out of the machine, plug the Digibox back into the mains.
- Ignore all the messages, and wait for around a minute.
- Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
- Insert viewing card, wait a few seconds.
- Check 104 for Channel 4 and 105 for five.
Reset Method 2 - Reset the LNB
If the above method does not work, the LNB may have a fault.- Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]
On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]
Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu". - Then press [1] to go to the RF output menu.
- Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
- Press [DOWN] and [SELECT] to select Save New Settings.
- Press [SKY].
- Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
- Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
- Press [SKY].
Reset Method 3 - Upgrade the system software
If there are still problems:- Turn the Digibox off at the mains again and remove the viewing card.
- Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
- Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message ââ¬â this will be white text on a black screen. On some boxes this can appear as a half screen.
- Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
- Ignore all the messages, and wait for around a minute.
- Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
- Insert viewing card, wait a few seconds.
- Check 104 for Channel 4 and 105 for five.
All questions
In this section
Monday, 30 May 2011
H
Hope8:05 PM
Quite a few of my channels are sating no satellite signal being received l have done the two test above i.e turning off removing card doing the LNB test yet still it says no signal message 28 does anyone know if sky has a landline number which is 08
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Nick H9:37 PM
Shifnal
Post code : TF11 9PS
SKY Aerial : On side of house near top, around 15/20 feet off ground.
Normal Aerial - On chimney, 30/40 feet up.
Hi - [seemingly] since the analogue signal has been switched off in Shropshire (Wrekin transmitter) I appear to have lost reception on a lot of sky channels e.g 110,401 -> 405,432 - even reception for channels like bbc1 can be hit and miss (quite a lot of the freeview channels also have iffy recption).Other channels still seem to be absolutely fine. This has only occurred recently (hence thinking it is related to digital s/over),the aforementioned channels were all A1 until very recently. I have not tried the above reset sequencing yet.........any suggestions as to where I start plse. Many Thanks !!
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Nick's: mapN's Freeview map terrainN's terrain plot wavesN's frequency data N's Freeview Detailed Coverage
Tuesday, 31 May 2011
Nick H: It is utterly impossible for the terrestrial signal changes to effect your Sky reception.
Please try Method 2 at the top of the page.
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R
Rob4:23 PM
If I upgrade system software I assume this doesn't affect any of the recordings I have on my box ?
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Les Nicol
5:13 PM
5:13 PM
Rob - Upgrading system software or doing a factory reset should not effect recordings already made and stored on the HDD.
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Nick H10:46 PM
Shifnal
Hi Briantist,
Tried Method 2 as instructed, all went to plan but issues not resolved.
Also tried Method 3 - issues still present and we just seemed to have lost all the sky channel listings :-(
Next ?
Many thanks for the advice :-)
Rgds, Nick
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Nick's: mapN's Freeview map terrainN's terrain plot wavesN's frequency data N's Freeview Detailed Coverage
Wednesday, 1 June 2011
Nick H: The most likey explanation is probably that the LNB has a fault, and you will have to replace it.
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Nick H10:23 PM
Shifnal
Hi Briantist,
Are LNBs easy to replace yourself or is it something best left to an engineer to sort everything out ? I'm no techie (as you have probably guessed by now :-) )
If the LNB was covered in dust/cobwebs etc would that affect reception i.e would cleaning it up potentially make a difference or not ?
Many Thanks again :-)
Nick H
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Nick's: mapN's Freeview map terrainN's terrain plot wavesN's frequency data N's Freeview Detailed Coverage
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