What can I do when my Sky Digibox says 'No Signal' or 'Technical fau
How to Reset a Sky Digibox when 'No Signal' appears.
Reset method 1 - Delete and Rescan
- Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.
- Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.
- Check cables and connectors are in good order.
- Wait for at least 30 seconds.
- With the card still out of the machine, plug the Digibox back into the mains.
- Ignore all the messages, and wait for around a minute.
- Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
- Insert viewing card, wait a few seconds.
- Check 104 for Channel 4 and 105 for five.
Reset Method 2 - Reset the LNB
If the above method does not work, the LNB may have a fault.- Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]
On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]
Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu". - Then press [1] to go to the RF output menu.
- Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
- Press [DOWN] and [SELECT] to select Save New Settings.
- Press [SKY].
- Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
- Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
- Press [SKY].
Reset Method 3 - Upgrade the system software
If there are still problems:- Turn the Digibox off at the mains again and remove the viewing card.
- Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
- Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message ââ¬â this will be white text on a black screen. On some boxes this can appear as a half screen.
- Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
- Ignore all the messages, and wait for around a minute.
- Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
- Insert viewing card, wait a few seconds.
- Check 104 for Channel 4 and 105 for five.
All questions
In this section
Sunday, 10 February 2013
R
ray11:28 PM
Sky HD box says no signal but I cannot access my recordings that are on the hard disc . why is this
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Jo11:48 PM
Ray - can't explain why, but you need to be live with Sky to access planner (basically stops you recording loads then cancelling contract and still being able to watch) - the recordings dont ever really belong to you. I'm still going loopy - I have insomnia and for some reason falling asleep with tv on works. Except when there is no tv! How can a bit of snow cause this!
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jb3811:50 PM
Jay: Irrespective of what it might say on the Sky website, if anyone is having problems with Sky (or Freesat) reception then a quick check outside of their from door will soon verify if the problems they are experiencing is connected with the snow, although it does have to be admitted that even if the dish is observed to be snow free, reception can still be blocked if its suspected that heavily laden rain / snow clouds are not far from being overhead, as either will kill reception.
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Monday, 11 February 2013
M
Mr A12:50 AM
I was having the NO SIGNAL issue between 11pm and 12.30am. I simply unplugged the SkyHD box for 1.5 hours and then plugged it back into the mains. For about 20 secs, it was stating NO SIGNAL but the it started to work again and reloaded my TV Guide. I did nothing else other than this. I suggest if you want to watch TV, try catchup TV on your tablet/phone, SkyGo or simply Terrestial channels through the old fashioned Coaxial RF connection. Best of luck!
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S
sarah9:36 AM
I lost my signal last night just before 8pm and Im on the Beds/Bucks border its still not come back on. Is any one else still not receiving a signal yet.
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jean kimpton10:29 AM
have phoned sky on expensive 0844 twice last night waited 20 mins for answer was then taken through all the reset for no signal tasks and nothing so thought it must be the snow here in hertfordshire then today 11/2 still"no signal" what next ??? pay £50 per month for sky so hope this does not go on too long any one out there can help ???
JEAN
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erdington,birmingham12:25 PM
Birmingham
I have had no signal since sunday 8.30pm 10/02/13.Waiting patiently emailed sky late last night and awaiting their response.
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erdington,birmingham's: mapE's Freeview map terrainE's terrain plot wavesE's frequency data E's Freeview Detailed Coverage
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jb381:14 PM
jean kimpton: If you can see any snow on either your dish or the front of the LNB that faces into it, then if its mounted within reach of a long "soft" brush try and "gently" sweep it off, the emphasis being on gently as the last thing you want to do is move anything out of alignment.
However, whether or not its possible for you to carry out that mentioned you should carry out a proper signal test via your boxes menu choosing the undermentioned procedure to suit whatever type of box you are using.
If using a Standard or Sky+ box
(1): Press: "Services" - 4 - 6 and this
will take you onto the signal checking screen.
If using a Sky+ HD box (latest menu system)
(1): Press "Services" and you will see the main menu with "Options" being highlighted.
(2): Press the right arrow once to change from Options to "Settings" and press on once highlighted.
(3): Finally, scroll to the right to select and press on "Signal", the grey bars now displayed will show you the strength / quality of the signal.
Any signal level indicated has to around the 55% (or equivalent of) minimum level to resolve a picture and especially where the quality is concerned.
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Patricia Binns1:22 PM
Is it a major problem with Sky only No Signal since 7:45 last night please can you let me know how long this is going to go on for
Thank you
Trisha
Sky CUSTOMER
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