Feedback
For the last six years, I have answered many thousands of personal emails that you have sent to UK Free TV.
Sadly, I am unable to offer this personal service at the moment.
Until I can restore this service, please can you leave any questions you have on an appropriate page, where they will be answered as soon as possible, or below, if you can't figure out where to ask.
I look forward to your questions!
Help with TV/radio stations?
In this section
Sunday, 10 March 2013
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Derek2:50 PM
Hi.
I am renting a room that has 2 sky leads connected to a fully subscribed and active wall mounted external dish.
If I buy a second hand sky plus hd box with no white viewing card, will I be able to watch and record the same freewiew channels that I currently have with an ordinary freeview recorder.
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jb383:23 PM
Derek: I am not quite clear about what you are meaning by stating a "fully subscribed and active wall mounted dish", as the subscription is paid for by the owner of the box and with the charges being dependant on the package subscribed to.
However if you purchase a second hand Sky+ HD box you will only be able to use the recording side of the device if a £10.00 per month subscription is taken out with Sky other wise the box will just operate like a standard version, although you will still be view the most of (but not all of) the free channels you referred to as well as BBC1 HD, BBC HD, ITV1 HD, Luxe HD, C4 HD, however Five HD currently requires a Sky Freesat Viewing Card, this latter info being from Sky.
The reason for stating "most of" being that Freeview has a few odd channels that are not broadcast on either Freesat or Sky, and of course vice-versa.
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Tuesday, 12 March 2013
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MICHELLE BLOOM6:06 PM
I have a problem with my New bush freesat+ box, the signal works fine i checked with my sky box. it seems like the box wont come on/off standby as after pressing the standby button on the remote and box the big blue light at the front stays the same, so all my TV is saying no signal. can you plz help
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Wednesday, 13 March 2013
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Roberta Gollop12:19 PM
We have been having problems for a few days.
We can now not get any Sky channels at all.
we have rebooted the boy but still nothing, it costs a lot of money to have Sky TV and when you get no service it is not very good service.
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jb381:30 PM
Roberta Gollop: Satellite TV whether Sky or Freesat is more reliable than terrestrial services because for 99.9% of the time the signal is always there, and so your problem is either being caused by the dish having been accidentally moved slightly (very!) out of alignment or alternatively your box has developed a fault.
The question being, does the dish belong to you or are you on a communal dish system?
What type of Sky box are you using? - Standard - Sky+ (white box?) or Sky+ HD?
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Mazbar3:44 PM
jb38: I'm sorry but an proper working aerial doesn't stop working if it is raining heavy or covered in snow, if you want multiple points it is cheaper than a satellite so there is pros and cons to everything .
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jb3811:46 PM
Mazbar: The posters question was purposely replied to in the manner done to emphasise a point in relation to the content of the posting, being that unlike in the case of problems with terrestrial reception where a multitude of things can be the cause of the problem starting with the box itself, the aerial system being used, or even the atmospheric conditions applying at the time, in the case of satellite reception any problems being experienced are "always" associated with the receiving equipment and not the signal being beamed down, as its always there.
However now that you have brought up the subject regarding the reliability of Freeview Vs Freesat or Sky, although I am well aware that heavy rain or even snow on an aerial will not kill reception (my logs being covered in snow with virtually no degradation of the signal) whereas it can do with satellite, the percentage of downtime that heavy rain / snow causes to satellite reception is quite insignificant compared to the level of problems that can, and are in many cases experienced by Freeview viewers when residing in areas that are not even remotely near to being line-of-sight from a transmitter, and even many that are can still experience problems with occasional bursts CCI from another distant transmitter on the same frequency dependant on the current atmospheric conditions applying at the time.
Satellite reception is virtually guaranteed to be reliable for 99% of the time, this being something that in many cases cannot be said where terrestrial is involved, albeit that I fully appreciate that many do enjoy consistently good reception by being located in areas conducive to receiving a good signal.
Of course even in cases where satellite reception is killed off for a few minutes by heavy rain etc, the situation can be improved no end by Southern users using zone 2 dishes and making sure that the dish is perfectly aligned, and not just approximately as I have found on checks made shortly after an installation.
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Thursday, 14 March 2013
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ian from notts9:22 AM
michelle bloom- how is the freesat box connected to the tv ? (scart or hdmi normally)
are the connections in corresctly and can you get the freesat box menu on screen ?
you should be able to get the menu on screen and see the signal quality ?
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ian from notts9:27 AM
mazbar- i agree with you on multi point systems but the pro's and con's to signal quality are definatly pro satellite mate
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ben bentley11:26 AM
Mike Dimmick: I have sky - how do I get British Eurosport to be able to see the newly acquired Speedway Grand Prix series?
Thanks
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