Feedback
Brian Butterworth published on UK Free TV For the last six years, I have answered many thousands of personal emails that you have sent to UK Free TV.
Sadly, I am unable to offer this personal service at the moment.
Until I can restore this service, please can you leave any questions you have on an appropriate page, where they will be answered as soon as possible, or below, if you can't figure out where to ask.
I look forward to your questions!
Help with TV/radio stations?
In this section
Sunday, 13 October 2013
R
r. bedford6:17 PM
Horsham
Yes done this several times. My scan begins from channel 5. I'm not sure if that correct! I still end up with 0 channels. After this scan I'm still left on the atv setting too.
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R
r. bedford6:20 PM
Horsham
Also if I do a manual scan it appears saying 0 channels memorised
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R
r. bedford7:05 PM
Horsham
I have just tried another tv that I have been lent and all frequency was showing at as low as 17%. I can assume it's now an aerial issue. Apparently this is likely to be due to the midhurst transmitter. What is the next best move?!?
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r.'s: mapR's Freeview map terrainR's terrain plot wavesR's frequency data R's Freeview Detailed Coverage
J
jb388:00 PM
r. bedford: Well, as you will probably remember I did suggest in my 09.24pm posting yesterday (12th) that what you reported is inclined to indicate the signal is too low for the TV to lock onto, and of course this somewhat being backed up by what you have now reported, but though its a case of whether or not the problem is confined to your flat.
However, with regards to the TV you have borrowed, it would be interesting to know what the signal level would be if this same TV was tried out on a neighbours aerial outlet socket, or at least anyone within the the same complex as yourself as this would take the iffy element out of the equation.
Have you verified that the jumper lead connecting the TV to the aerial socket is OK?
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R
r. bedford8:30 PM
Horsham
I have just looked up if there are any issues with signal strength as a lady at the customer helpline said it may have tried to lock on to a different transmitter.checking the other ones near me I can see that they are all low or poor quality strength. How do I make it pick up off the original transmitter that at the moment has a high signal strength. All cables ok. Problem,from what I can work out from neighbours I have spoken to, is limited to just me!! The customer service lady also mentioned that if I tried doing a
Rescan whilst midhurst was under maint I may have lost all channels as it tries to find another transmitter. All very odd and apologies for wasting anybodies time! Im just lost
As to what to do.
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r.'s: mapR's Freeview map terrainR's terrain plot wavesR's frequency data R's Freeview Detailed Coverage
J
jb389:17 PM
r. bedford: If you open the undermentioned link you will no doubt see that its unlikely that your TV would latch onto one of the other stations with the possible exception of Crystal Palace's PSB's, as Guildford, Rowridge and Hannington are all under the banner of "poor".
In the absence of being able to try the loan TV out on another aerial point within the complex and by you having verified that the jumper lead is OK, then the situation has to be looked at from the possibility that the communal feed into your flat is defective, although I have to say that I am a bit suspicious as to the reliability of the feedback you received from some of the other residents in the block.
Now that you are aware of the procedures to use you could try using your TV's "manual tune" facility on Crystal Palaces BBC mux on channel 23, and if you do decide to try it then after you enter 23 (490.0Mhz) into the box hesitate before pressing search, as although it might not work on a Samsung, but in most equipment the signal strength / quality of the channel entered will appear in the signal bar, if it doesn't then press search. (or possibly enter)
Coverage Checker - Detailed View
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R
r. bedford10:46 PM
Horsham
Thank you for all your help. Trying that search just results in a 0 channels memorised message.
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r.'s: mapR's Freeview map terrainR's terrain plot wavesR's frequency data R's Freeview Detailed Coverage
J
jb3811:29 PM
r. bedford: Yes, I thought that would be the case, its just a pity that you are unable to try the loan TV on another aerial point within the complex, as the results of would instantly indicate the source of your problem.
And by the way, re: latter comment made your earlier 08.30pm posting, you are not by any means wasting anyone's time as we are all contributing to the site on a voluntary basis and as such are pleased to be able to help by passing on our knowledge.
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Monday, 14 October 2013
M
Michael12:33 AM
r. bedford: Just to clear it up, do you still have it in analogue (ATV) mode? Because all of our advice regarding retuning will be useless unless it is in DTV mode!
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R
r. bedford7:11 AM
Horsham
Yes it wont switch to dtv. I followed some instructions on another site that mentioned factory reset but doing this didn't change anything
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r.'s: mapR's Freeview map terrainR's terrain plot wavesR's frequency data R's Freeview Detailed Coverage
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