All posts by Douglas Smith
Below are all of Douglas Smith's postings, with the most recent are at the bottom of the page.
Copy of Complaint sent to ITV
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Viewer Services
ITV Plc
Gas Street
Birmingham
B1 2JT
Dear Sir/Madam,
I would like to register a complaint with regard to the recent change in COM6/ARQ B service delivery from the Mendip Transmitter,
My location postcode is SN15 xxx and I would confirm that prior to 11-01-2011, I experienced no problems in receiving the COM6/ARQ B multiplex, with channel signal strength 'ok' while channel signal quality 'good'.
However today 12-01-2011 this is not the case.
I have completed a factory reset of my digital receiver, erasing all channels and then re-installation of the equipment.
Unfortunately although COM6/ARQ B has been located and some of the channels identified there are some channels missing. Those channels correctly identified have intermittent signal strength and 'poor' signal quality, resulting in both picture and sound breakup.
I would like to offer some observations:
* There was insufficient marketing / notification regarding this service change. (I was unaware that any change was being implemented, until I lost Film 4 service yesterday. Only by searching the internet today did I find Mendip transmitter - January 11th retune required | ukfree.tv - independent free digital TV advice .
* The ITV contact 0844 881 4150 did not appear to have any knowledge regarding the service alteration and indeed any solution to my service reception issue. The suggestion was that I write to ITV with my complaint with reference CL1...
* Arqiva were aware of the service change but unable to offer any advise other than contact my local ITV Regional Office.
* Initially it would appear that this service change is only of benefit to BT Vision & TUTV, Sky Sports viewers and potentially ITV1+1 viewers.While detrimental to viewers and listeners of: Yesterday,Film4,4Music,VIVA,Ideal World,ITV4,Create & Craft,Rocks & Co 1,Sky Sports 1,Sky Sports 2. Russia Today,Al Jazeera Eng,TV News,ADULT smileTV2,ADULT Babestn,ADULT Section,ADULT Section,The Hits Radio,Smash Hits!,Kiss,heat,Magic,Q,SMOOTH RADIO,Kerrang!
* It should be reasonable to expect that ANY service alterations are planed, then tested, then tested AGAIN, before being implemented. This should ensure that this type of problem, where end user customers lose existing services when new services are being introduced, does not occur.
I would ask, when will 'Normal Service be Resumed' that is when will the issue with COM6/ARQ B detailed above be resolved?
The www.ukfree.tv web site details yet another Mendip multiplex service change scheduled for 28-01-2011 can you confirm the detail of this service change and are you going to tell your customers?
Please advise, kind regards, Douglas Smith
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I will post any response received.
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Correction
In my snail mail to ITV I detail
"another Mendip multiplex service change scheduled for 28-01-2011"
Sorry but this should read
'another Mendip multiplex service change scheduled for 28-09-2011'
Sorry for any confusion that this has caused.
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Wednesday 12 January 2011 1:21PM
Will these DDTV guys (and girs) EVER get this right?
I like the majority was getting all of the MUX D (or is it COM 6 - as even on this web site they appear to have some trouble with naming the carriers!) channels with good service and quality before this change over.
Now I only get some of the channels and those I do get are of very poor quality and intermittant service.
The ITV customer service telephone number listed was hopeless, suggesting that I write to ITV with my complaint.
Snail mail it is then...
I would have thought that their time would be better spent in planning/testing/implementing these network "upgrades" rather than responding to written complaints.