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TVs and boxes that do not support the 8k-mode

Here is the list from Digital UK of boxes and sets that will not receive Freeview after switchover is complete

Here is the list from Digital UK of boxes and sets that will no
published on UK Free TV

If you use one of these to watch Freeview, or are hoping to after switchover happens in your region, you will need to get a new Freeview box at switchover.

ONdigital/ITVdigital branded set top boxes

Nokia Mediamaster 9850T; Pace DTR730 and DTR735, Philips DTX6370, DTX6371 and DTX6372; Pioneer DBRT200 and DBRT210, Sony VTX-D500; Toshiba DTB2000.

If you have any of these you will need to recycle it and get a new box.

Freeview branded set top boxes

Fusion FRT100*, Pace DTVA-T "Wedge Adaptor", DT210F*, Samsung SIRU200i (Without M suffix).

Freeview, ONdigital and ITV branded integrated digital television sets

Alba ONdigital sets, Bush ONdigital sets.

Hitachi 28WDDODTN, 32WD40DTN and D36W840DTN; Panasonic TX-28DT2, TX-32DT2, TX-28DT30*, TX-32DT30*, TX-36DT30*, TX-36DT35* and TX-32DH40*; Philips 28DW6734, 32DW6834, 32DW9625, 28DW6557* and 32DW6557*.

Sanyo CE28DFN1-B, CE32DFN1-B, CE28DFN2-B, CE32DFN2-B, CE32DFN2BK-B, CE28DWN1-B, CE28DFN3-B-00, CE32DFN3-B-00, CE30LD3-B,CE30LD3BK-B, CE27LD3-B, CE23LD4-B, CE23LD4W-B, CE27LD4-B, CE27LD4BK-B, CE32LD4-B, CE32LD4BK-B, CE27LD5-B and CE32LD5-B.

Sony 28DS60, 32DS60, 28DS65, 32DS65, 28DX20, 32DX20, 28DX30, 32DX30, 28DS20, 32DS20, KP41DS1, KP51DS1, KP51DS2, KP41DS1, KP51DS1, KP51DS2, KD28DX40*, KD32DX40*, KD32DX100*, KD32NX100*, KD32NX200*, KD36NX200*; Toshiba 28WT98B, 32WT98B, 28ZT29B, 32ZT29B, 36ZT29B, 42WT29B, 50WT29B and 57WT29B.

All these sets can be upgraded - contact the supplier (numbers below) to add a Freeview box to the set.

Boxes that do not support both 2k and 8k modes

Some boxes are having problems during switchover supporting both modes at the same times:

  • Sharp TU-R160H
  • Humax 9200T
  • Thomson DTi 1000

The workaround appears to be to add the "8k" channel manually (C62 for Selkirk, for example) and then to do this procedure after switchover is complete: My Freeview box has no EPG, is missing Film4, Channel 4+1, no sound on ITV3 or the channel line up is wrong - - independent digital television and switchover advice, since 2002

This is on top of the boxes that could not cope with the changes to the Network Information Table (NIT): Daewoo DS608P, Labgear DTT100, Triax DVB 2000T, Portland DP100 and these VCR/STBs: Daewoo SV900, Bush IDVCR01

Helpline numbers

  • Alba 0871 230 1777
  • Bush 0871 230 1777
  • Daewoo 0870 100 2525
  • Hitachi 0870 405 4405
  • Humax 0870 247 8800
  • Nokia 0845 045 5555
  • Pace 0870 120 1910
  • Panasonic 0800 169 3012
  • Philips 0870 900 9070
  • Pioneer 0330 123 1240
  • Sharp 08705 274 277
  • Sony 08705 111999
  • Thomson 01443 220220
  • Toshiba 0115 976 6958

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Thursday, 19 April 2012
Gladys Frogley
11:27 AM

I have a phillips ONDigital box but it will not download new details. Is this because the digital box is too old

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Gladys Frogley's 1 post GB flag
Mike Dimmick

11:31 AM

Peter Debrill: Digital UK's predictor (trade view) actually gives you *least* chance of getting ArqA on C22. It suggests using Rouncefall for best results, though this transmitter does not carry the commercial multiplexes.

I'd check the list of boxes known to have problems with the larger Network Information Table:…tnit . The Bush brand name has changed hands a few times since 2004, and the new owner may not be able to help you.

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Mike Dimmick's 2,486 posts GB flag
11:35 AM

Thanks Mike for your suggestions. I think I might just get a new set top box. If Thomson can't be contacted by phone I could waste a lot of time waiting for a response to an email so I think a new set top box might eliminate hassle and delay. Thanks so much for your comments.

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Amy's 2 posts GB flag
Mike Dimmick

12:22 PM

wilson: The recommended approach for retuning this TV is at….pdf .

If you're still having trouble after following those instructions, some people have had success (though not necessarily with that set) by unplugging the aerial, following those instructions, then plugging in the aerial and repeating the process.

The problem is often limited memory for channels, and picking up more than one version of the channels. Some TVs and boxes will store as many channels as will fit in the permanent storage, then the rest of the channels in temporary memory. When you switch the TV off, the channels in temporary memory are lost. If the channels still won't stick, all you can do is manually tune in only the multiplexes from the wanted transmitter. Unfortunately this TV doesn't have a way to delete unwanted channels.

If you decide to go this route, you should first use 'Reinstall All Services' with the aerial unplugged to clear out the list. Then use 'Manual Install Services' to scan C23 for the BBC channels, C26 for the main ITV/C4/C5 channels, then C25, C22 and C28.

This TV is 'HD Ready' but doesn't have a Freeview HD tuner, so it won't display HD channels. You'll need a separate Freeview HD box or PVR to decode the HD signals and pass them on to the TV.

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Mike Dimmick's 2,486 posts GB flag
Mike Dimmick

12:25 PM

Gladys Frogley: The ONdigital boxes generally don't work after switchover. Digital UK list Philips models DTX 6370, 6371 and 6372 as being known not to work.

The technical reason is that at the time, the memory required for decoding was quite expensive, so ONdigital only required enough of it to decode 2K mode, not the 8K mode that is now used.

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Mike Dimmick's 2,486 posts GB flag
2:12 PM

Had a similar problem .. several channels including ITV3 appear but no signal then found them in the 800's .. problem is that when you retune it doesn't delete the old channels so I had to do a "restore factory settings" to clear everything out and then retuned and all was well

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Mike's 1 post GB flag
Tuesday, 24 April 2012
6:41 PM

I have an astratec dv3 freeview box, which since the switch over has stopped showing all channels. I have tried re-tuning and also buying a new ariel, but neither has resolved the issue. I'd be grateful for some advice/solutions?

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steve's 1 post GB flag

8:36 PM

steve: Although I strongly suspect that your box is not compatible with the new 8k transmission modes that started at switch over, but though as you haven't mentioned your location then the other angle has to tested, that of the possibility of you receiving an excessively high level of signal that's blocking the tuner, so try a test using a set top aerial or use a short (about 12") piece of wire pushed into the aerial socket and carry out a retune.

If this doesn't give any results then the box is effectively at the end of its life as the 8k issue cannot be rectified.

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jb38's 7,179 posts GB flag
Wednesday, 25 April 2012
j knox
9:50 AM

I have a Mogen top box model 2014 which does not work with a Panasonic or JVC Tv. Could this be a problem with the remote control please?

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j knox's 1 post GB flag
Saturday, 28 April 2012
2:20 PM

I have a samsung siru200i which has stopped working since dso was complete. Am I now to assume this box is now redundant?. No obligation from the manufacturer or indeed the broadcast regulator to replace it?..

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sgk's 1 post GB flag
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