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TVs and boxes that do not support the 8k-mode

Here is the list from Digital UK of boxes and sets that will not receive Freeview after switchover is complete

Here is the list from Digital UK of boxes and sets that will no
published on UK Free TV

If you use one of these to watch Freeview, or are hoping to after switchover happens in your region, you will need to get a new Freeview box at switchover.

ONdigital/ITVdigital branded set top boxes

Nokia Mediamaster 9850T; Pace DTR730 and DTR735, Philips DTX6370, DTX6371 and DTX6372; Pioneer DBRT200 and DBRT210, Sony VTX-D500; Toshiba DTB2000.

If you have any of these you will need to recycle it and get a new box.

Freeview branded set top boxes

Fusion FRT100*, Pace DTVA-T "Wedge Adaptor", DT210F*, Samsung SIRU200i (Without M suffix).

Freeview, ONdigital and ITV branded integrated digital television sets

Alba ONdigital sets, Bush ONdigital sets.

Hitachi 28WDDODTN, 32WD40DTN and D36W840DTN; Panasonic TX-28DT2, TX-32DT2, TX-28DT30*, TX-32DT30*, TX-36DT30*, TX-36DT35* and TX-32DH40*; Philips 28DW6734, 32DW6834, 32DW9625, 28DW6557* and 32DW6557*.

Sanyo CE28DFN1-B, CE32DFN1-B, CE28DFN2-B, CE32DFN2-B, CE32DFN2BK-B, CE28DWN1-B, CE28DFN3-B-00, CE32DFN3-B-00, CE30LD3-B,CE30LD3BK-B, CE27LD3-B, CE23LD4-B, CE23LD4W-B, CE27LD4-B, CE27LD4BK-B, CE32LD4-B, CE32LD4BK-B, CE27LD5-B and CE32LD5-B.

Sony 28DS60, 32DS60, 28DS65, 32DS65, 28DX20, 32DX20, 28DX30, 32DX30, 28DS20, 32DS20, KP41DS1, KP51DS1, KP51DS2, KP41DS1, KP51DS1, KP51DS2, KD28DX40*, KD32DX40*, KD32DX100*, KD32NX100*, KD32NX200*, KD36NX200*; Toshiba 28WT98B, 32WT98B, 28ZT29B, 32ZT29B, 36ZT29B, 42WT29B, 50WT29B and 57WT29B.

All these sets can be upgraded - contact the supplier (numbers below) to add a Freeview box to the set.

Boxes that do not support both 2k and 8k modes

Some boxes are having problems during switchover supporting both modes at the same times:

  • Sharp TU-R160H
  • Humax 9200T
  • Thomson DTi 1000

The workaround appears to be to add the "8k" channel manually (C62 for Selkirk, for example) and then to do this procedure after switchover is complete: My Freeview box has no EPG, is missing Film4, Channel 4+1, no sound on ITV3 or the channel line up is wrong - - independent digital television and switchover advice, since 2002

This is on top of the boxes that could not cope with the changes to the Network Information Table (NIT): Daewoo DS608P, Labgear DTT100, Triax DVB 2000T, Portland DP100 and these VCR/STBs: Daewoo SV900, Bush IDVCR01

Helpline numbers

  • Alba 0871 230 1777
  • Bush 0871 230 1777
  • Daewoo 0870 100 2525
  • Hitachi 0870 405 4405
  • Humax 0870 247 8800
  • Nokia 0845 045 5555
  • Pace 0870 120 1910
  • Panasonic 0800 169 3012
  • Philips 0870 900 9070
  • Pioneer 0330 123 1240
  • Sharp 08705 274 277
  • Sony 08705 111999
  • Thomson 01443 220220
  • Toshiba 0115 976 6958

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Sunday, 8 April 2012
6:52 PM

What a pity that Digitaluk did not think to include a list of the Freeview boxes that could not be used after the switchover in the booklet that we were all given. My husband has just wasted a lot of time trying to retune our t.v. I have just looked on this website only to find that it is impossible to retune our t.v. with our current Philips box.

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Lynne's 1 post GB flag
Monday, 9 April 2012
10:21 PM

Hi I have a DMTECH DVD TV. It will not allow me to reset. When I go to the menu the reset function is in green and skips over to the next function. The channels missing are BBC channels and few freeview channels. Cananyone help?

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Avril's 1 post GB flag
10:38 PM


I have just moved to lincoln an area which has digital tv. I have an old tv and an alba freeview box. When I plug everything in and switch the box on I get a black screen on the av channel. Even when I press menu on the remote control nothing comes up. All other channels on the tv are fuzzy so tv seems to be working. Would you say I need a new set top box or is it more likely that there isn't good enough reception for freeview to work?

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melissa's 2 posts GB flag
melissa's: mapM's Freeview map terrainM's terrain plot wavesM's frequency data M's Freeview Detailed Coverage

10:49 PM

melissa: It sounds like the box. If the signal was low you would see the usual messages and menus and something saying "NO SIGNAL" or similar.

If you get nothing then the box is probably broken - it is always worth checking the fuse, of course.

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Briantist's 38,915 posts GB flag
10:55 PM

OK I will try a new box thanks.

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melissa's 2 posts GB flag
melissa's: mapM's Freeview map terrainM's terrain plot wavesM's frequency data M's Freeview Detailed Coverage
Tuesday, 10 April 2012
Bob James
3:30 PM

My Mother-in-Law, who is 90 with poor dexterity and failing sight, has an Alba STB8 digibox. She lives in the TW15 postcode area, near Staines. The box will not show BBC2 on position 2 or BBCNews on 80, although both channels are present in the 800s, on 814 and 817 respectively. Unfortunately she is unable to key in multiple numbers. Is there any way of making the box tune these two channels properly? Is there a fault in the box? I have done a "new installation" and the Receiver Upgrade is showing 3.4.2. Can you help.please?

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Bob James's 2 posts GB flag
Wednesday, 11 April 2012
Norm De Plume

9:09 AM

Bob James: There is a lot of engineering work going on in your area, so it may settle down in a few days.

However, what you describe does not sound like a "box that doesn't support the 8k mode" problem and it simply sounds like you are receiving TV signals from multiple transmitters (Staines is in the middle of Hemel, Reigate and Crystal Palace). If you can find out the frequencies that the box is tuning to for BBC2 on '2' and BBC2 on '814' then tell the box to retune and unplug the cable when it is scanning past the bad frequency and plug it in again afterwards. This process is a bit fiddly but can work well with a bit of perseverance. Even better would be if the Alba box supports manual tuning when you just tune in the channels that you want - your MiL probably doesn't want to pick up the remote and accidentally tune to Gay Rabbit, for instance.

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Norm De Plume's 36 posts GB flag
Norm's: mapN's Freeview map terrainN's terrain plot wavesN's frequency data N's Freeview Detailed Coverage
Norm De Plume

9:18 AM

Bob James: it looks like digital TV on Midhurst is the only one that is disrupted at the moment so there's probably not much point waiting to see if it sorts itself out.

You should really type your MiL's postcode into the postcode checker in the top right of the page and you will then be shown the nearby transmitters that she is likely to receive. The page for each transmitter shows the channels that you will need to tune to or to avoid.

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Norm De Plume's 36 posts GB flag
Norm's: mapN's Freeview map terrainN's terrain plot wavesN's frequency data N's Freeview Detailed Coverage
Mick Triggs
10:51 AM

I am about 12 miles from Crystal Palace and following rescan i have bad problems with audio gaps and picture freezing on all the 8k channneds BBC 1,2 etc. The signal strength indication is high with low errors and I have tried a new high gain arial but the problem is still the same. When i view or record via my Thompson top up tv box the problem is even worse and basically unwatchable - Help please

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Mick Triggs's 1 post GB flag
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