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TVs and boxes that do not support the 8k-mode

Here is the list from Digital UK of boxes and sets that will not receive Freeview after switchover is complete

Here is the list from Digital UK of boxes and sets that will no
published on UK Free TV

If you use one of these to watch Freeview, or are hoping to after switchover happens in your region, you will need to get a new Freeview box at switchover.

ONdigital/ITVdigital branded set top boxes

Nokia Mediamaster 9850T; Pace DTR730 and DTR735, Philips DTX6370, DTX6371 and DTX6372; Pioneer DBRT200 and DBRT210, Sony VTX-D500; Toshiba DTB2000.

If you have any of these you will need to recycle it and get a new box.

Freeview branded set top boxes

Fusion FRT100*, Pace DTVA-T "Wedge Adaptor", DT210F*, Samsung SIRU200i (Without M suffix).

Freeview, ONdigital and ITV branded integrated digital television sets

Alba ONdigital sets, Bush ONdigital sets.

Hitachi 28WDDODTN, 32WD40DTN and D36W840DTN; Panasonic TX-28DT2, TX-32DT2, TX-28DT30*, TX-32DT30*, TX-36DT30*, TX-36DT35* and TX-32DH40*; Philips 28DW6734, 32DW6834, 32DW9625, 28DW6557* and 32DW6557*.

Sanyo CE28DFN1-B, CE32DFN1-B, CE28DFN2-B, CE32DFN2-B, CE32DFN2BK-B, CE28DWN1-B, CE28DFN3-B-00, CE32DFN3-B-00, CE30LD3-B,CE30LD3BK-B, CE27LD3-B, CE23LD4-B, CE23LD4W-B, CE27LD4-B, CE27LD4BK-B, CE32LD4-B, CE32LD4BK-B, CE27LD5-B and CE32LD5-B.

Sony 28DS60, 32DS60, 28DS65, 32DS65, 28DX20, 32DX20, 28DX30, 32DX30, 28DS20, 32DS20, KP41DS1, KP51DS1, KP51DS2, KP41DS1, KP51DS1, KP51DS2, KD28DX40*, KD32DX40*, KD32DX100*, KD32NX100*, KD32NX200*, KD36NX200*; Toshiba 28WT98B, 32WT98B, 28ZT29B, 32ZT29B, 36ZT29B, 42WT29B, 50WT29B and 57WT29B.

All these sets can be upgraded - contact the supplier (numbers below) to add a Freeview box to the set.

Boxes that do not support both 2k and 8k modes

Some boxes are having problems during switchover supporting both modes at the same times:

  • Sharp TU-R160H
  • Humax 9200T
  • Thomson DTi 1000

The workaround appears to be to add the "8k" channel manually (C62 for Selkirk, for example) and then to do this procedure after switchover is complete: My Freeview box has no EPG, is missing Film4, Channel 4+1, no sound on ITV3 or the channel line up is wrong - - independent digital television and switchover advice, since 2002

This is on top of the boxes that could not cope with the changes to the Network Information Table (NIT): Daewoo DS608P, Labgear DTT100, Triax DVB 2000T, Portland DP100 and these VCR/STBs: Daewoo SV900, Bush IDVCR01

Helpline numbers

  • Alba 0871 230 1777
  • Bush 0871 230 1777
  • Daewoo 0870 100 2525
  • Hitachi 0870 405 4405
  • Humax 0870 247 8800
  • Nokia 0845 045 5555
  • Pace 0870 120 1910
  • Panasonic 0800 169 3012
  • Philips 0870 900 9070
  • Pioneer 0330 123 1240
  • Sharp 08705 274 277
  • Sony 08705 111999
  • Thomson 01443 220220
  • Toshiba 0115 976 6958

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Friday, 21 September 2012
Peter Coyle
2:55 PM

Dave, done as suggested but still the same. Works ok with another TV or digibox! Will wait till after 26th and try again

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Peter Coyle's 4 posts GB flag
Saturday, 22 September 2012
4:32 PM

Hi I have a loewe individual 32 tv I have retuned several times but am unable to receive bbc 1+2 using the auto tuning facility of the tv my other tv in the bedroom has retuned to all channels.I live in darlington co durham and recieve signals from the bilsdale transmitter. any thoughts please!

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r.j.dawson's 1 post GB flag
r.j.dawson's: mapR's Freeview map terrainR's terrain plot wavesR's frequency data R's Freeview Detailed Coverage
Wednesday, 26 September 2012
Peter Coyle
6:50 PM

Changeover now complete but problem persists with BBC channels on Hitachi 42PD6700 tele. Tried everything as previously posted so suspect problem lies with tuner in TV aaaargh!

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Peter Coyle's 4 posts GB flag
Peter Coyle
6:51 PM

ps. was ok before changeover

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Peter Coyle's 4 posts GB flag
Friday, 28 September 2012
1:48 PM

Hi, I have a panasonic TH-37PE30 with system software of E10_2.36. According to the info my tv should be ok however, each time I power the set on (from tv or remote) it auto scans.... I am presuming this is either because it does not find analogue stations or I am not storing dvb stations correctly???? Sometimes on these scans it finds all channels other times it doesn't, I am tired of it all now. I rang Panasonic this morning for help and the guy I spoke to said, "buy a £30 digital box".... I reminded him that this would not solve my problem as when the tv is switched on it auto tunes!!!! Please help.
Thanks in advance.

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Ken's 11 posts GB flag
Dave Lindsay

3:15 PM

Ken: Put the make and model number into Google and it brings up results of discussion on this. Try other words along with it such as "firmware" or "switchover".

It may be that the only answer is as suggested - that you use a separate tuner.

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Dave Lindsay's 5,724 posts GB flag
3:34 PM

Hi Dave and thanks for your reply. A seperate box would not help me though! Each time I switch the tv on it auto tunes.... only once today have I been able to stop this auto tune but realised we did not have all channels and had to tune again and since it has reverted back to auto tuning at power on! I currently have all channels and scared to switch tv off lol. I have spent most of the day searching google and on phone to Panasonic who said they have not come across this problem before! I can get all dvb channels and this problem of auto retune at power on has only come about since the final part of the switchover on the 26th.

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Ken's 11 posts GB flag
3:37 PM

I can't find anything in google to suggest my tv is not compatible with the switchover other than maybe a software update needed????

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Ken's 11 posts GB flag
Dave Lindsay

4:27 PM

Ken: Others may be able to make some suggestions. However, I make the following suggestion as something to try, something which you might not have tried. I'm not a TV engineer, but just throwing an idea your way.

Sometimes when TVs pick up more signals and store them than they have memory for, they "forget" some when powered off. This usually happens in areas where more than one transmitter can be received.

I wonder, "if" this is happening, and the TV is reacting to the fact that it has "forgotten" some channels by retuning.

Knowledge of your location may help work out whether this could be the case. Indeed, if your aerial is directed to a transmitter which uses high channels but are in an area where a neighbouring transmitter uses low ones, then it may even decide to go with the first it finds.

The user manual is here:


This describes how there is a manual tuning function for analogue, but unhelpfully, none for digital...

If the automatic tuning process indicates when it has picked up a multiplexes/channel, then run it and unplug the aerial after it has found one (any one will do).

My thinking here is that if the problem is its memory is getting full, then tuning one multiplex only hopefully won't over fill the memory. Once you've done this, power the set off (leaving it off for a period if that is what normally causes it to autotune on startup). Then power it on and see if the tuning sequence runs again.

If it doesn't and it appears to have rectified the problem, then let us know your location and transmitter and we will see if you can do a dance with the aerial lead to get it to tune in only those of the desired transmitter.

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Dave Lindsay's 5,724 posts GB flag
4:49 PM

Hi Dave and thanks again for your reply, much appreciated. My postcode is dh8 org (pontop pike transmitter). Just for refference... I have done factory reset, tune without ariel and unplugged tv for a period of time. Searching google, I have read of people getting software updates to 2.4 since 2009 yet my version is only 2.36. I am waiting for Panasonic to get back to me and hoping a sofware update is what is needed.

I will switch the tv off now and see what happens then try what you suggest if the auto install happens.
Many thanks once again.

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Ken's 11 posts GB flag
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