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TVs and boxes that do not support the 8k-mode

Here is the list from Digital UK of boxes and sets that will not receive Freeview after switchover is complete

Here is the list from Digital UK of boxes and sets that will no
published on UK Free TV

If you use one of these to watch Freeview, or are hoping to after switchover happens in your region, you will need to get a new Freeview box at switchover.

ONdigital/ITVdigital branded set top boxes

Nokia Mediamaster 9850T; Pace DTR730 and DTR735, Philips DTX6370, DTX6371 and DTX6372; Pioneer DBRT200 and DBRT210, Sony VTX-D500; Toshiba DTB2000.

If you have any of these you will need to recycle it and get a new box.

Freeview branded set top boxes

Fusion FRT100*, Pace DTVA-T "Wedge Adaptor", DT210F*, Samsung SIRU200i (Without M suffix).

Freeview, ONdigital and ITV branded integrated digital television sets

Alba ONdigital sets, Bush ONdigital sets.

Hitachi 28WDDODTN, 32WD40DTN and D36W840DTN; Panasonic TX-28DT2, TX-32DT2, TX-28DT30*, TX-32DT30*, TX-36DT30*, TX-36DT35* and TX-32DH40*; Philips 28DW6734, 32DW6834, 32DW9625, 28DW6557* and 32DW6557*.

Sanyo CE28DFN1-B, CE32DFN1-B, CE28DFN2-B, CE32DFN2-B, CE32DFN2BK-B, CE28DWN1-B, CE28DFN3-B-00, CE32DFN3-B-00, CE30LD3-B,CE30LD3BK-B, CE27LD3-B, CE23LD4-B, CE23LD4W-B, CE27LD4-B, CE27LD4BK-B, CE32LD4-B, CE32LD4BK-B, CE27LD5-B and CE32LD5-B.

Sony 28DS60, 32DS60, 28DS65, 32DS65, 28DX20, 32DX20, 28DX30, 32DX30, 28DS20, 32DS20, KP41DS1, KP51DS1, KP51DS2, KP41DS1, KP51DS1, KP51DS2, KD28DX40*, KD32DX40*, KD32DX100*, KD32NX100*, KD32NX200*, KD36NX200*; Toshiba 28WT98B, 32WT98B, 28ZT29B, 32ZT29B, 36ZT29B, 42WT29B, 50WT29B and 57WT29B.

All these sets can be upgraded - contact the supplier (numbers below) to add a Freeview box to the set.

Boxes that do not support both 2k and 8k modes

Some boxes are having problems during switchover supporting both modes at the same times:

  • Sharp TU-R160H
  • Humax 9200T
  • Thomson DTi 1000

The workaround appears to be to add the "8k" channel manually (C62 for Selkirk, for example) and then to do this procedure after switchover is complete: My Freeview box has no EPG, is missing Film4, Channel 4+1, no sound on ITV3 or the channel line up is wrong - - independent digital television and switchover advice, since 2002

This is on top of the boxes that could not cope with the changes to the Network Information Table (NIT): Daewoo DS608P, Labgear DTT100, Triax DVB 2000T, Portland DP100 and these VCR/STBs: Daewoo SV900, Bush IDVCR01

Helpline numbers

  • Alba 0871 230 1777
  • Bush 0871 230 1777
  • Daewoo 0870 100 2525
  • Hitachi 0870 405 4405
  • Humax 0870 247 8800
  • Nokia 0845 045 5555
  • Pace 0870 120 1910
  • Panasonic 0800 169 3012
  • Philips 0870 900 9070
  • Pioneer 0330 123 1240
  • Sharp 08705 274 277
  • Sony 08705 111999
  • Thomson 01443 220220
  • Toshiba 0115 976 6958

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Thursday, 1 September 2011
Stanley F

5:03 PM

I have the same problem as Susan. I also receive from Waltham and in both stages of switchover the 8k channels are exactly the ones I can't receive. I can only receive Mux A now. My question is: could the 8k issue be an aerial problem, or must I get a new box/attenuator? I live in Leicester and don't think my signal is too strong. My TV is a LG M227WDP, with built-in tuner and is rather new. It's not in the list with known problems. Want to check first before spending money. Thx.

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Stanley F's 25 posts EU flag
Keith G
10:18 PM

I seem to be having the same problem. BBC services are ok albeit from Sutton Coldfield which means no East midlands regional programmes. But absolutely no ITV services. Are these from the understrength Waltham transmitter ? Is the ITV signal FreeviewHD only ? My Daewoo box is suitable for DVB-T,does this mean I will need a new box or upgrade if ITV transmit in HD only?

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Keith G's 2 posts GB flag
Keith's: mapK's Freeview map terrainK's terrain plot wavesK's frequency data K's Freeview Detailed Coverage
Friday, 2 September 2011

8:52 AM

Keith G: Yes! as DVB-T cannot receive Freeview HD.

In your area you might require to manually tune in Waltham channels if your TV / box does not have a regional scan facility, although the predictor does indicate first class reception being possible from Waltham, that said I would exclude Mux Ch29 as thats on low power until October 12th.

Walthams Mux Ch's 29(SDN) - 54(ITV1 etc) - 56(ArqA) - 57(ArqB) - 58(HD) - 61(BBC1 etc)

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jb38's 7,179 posts GB flag

9:03 AM

Keith G: And just to add to above, before trying a manual tune, first of all blanking off anything stored in the memory by carrying out a complete re-scan without the aerial being connected.

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jb38's 7,179 posts GB flag
Mike Dimmick

11:44 AM

Keith G: Did you find this page because your Daewoo box is listed? If so, check for the services you want in the 800s. A manual retune might get the services you want at the default position.

Digital UK indicate that the DS700 will put channels in the 800s, while the DS608P and SV900 were expected to lock up when scanning. Unfortunately the original manufacturer of these boxes - they're rebadged - went into administration long ago and no updates are available.

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Mike Dimmick's 2,486 posts GB flag
Tuesday, 6 September 2011
7:14 PM

I have repeatedly re-installed all my channels and stored them and, at first, everything seems fine but after a few hours (mostly I notice this the following day) I have lost all the BBC channels and have to go through the whole process again. I have no difficulty in getting the channels, just in keeping them. Is there some sort of interference which interrupts the signal, is this just to do with the switchover and will it improve on it's own as things settle down? My TV is a Phillips Model 32PFL55220/05.

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Angela's 2 posts GB flag
Angela's: mapA's Freeview map terrainA's terrain plot wavesA's frequency data A's Freeview Detailed Coverage
Steve P

11:39 PM


When you say "lost them" do you mean that you are no longer offered them to select, or that you can select them but get no signal?

If the former, ? box/tuner bust - do others get the same?

If the latter, do the signals ever come back? And if you retune when they are absent, do you get them?

Note that Digital TV reception is effectively a 2 stage process

1) Identify and store an available channel

2) Actually receive it.

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Steve P's 1,173 posts GB flag
Wednesday, 7 September 2011
10:54 AM

I absolute have no chanel on my freeview box. Can someone help? I`ve done the process but it says no chanel find check antenna. :(

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Sylvia's 4 posts GB flag
Sylvia's: mapS's Freeview map terrainS's terrain plot wavesS's frequency data S's Freeview Detailed Coverage
1:32 PM

I retuned again but not under the first time mode and I`ve got all of my channels :)

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Sylvia's 4 posts GB flag
Sylvia's: mapS's Freeview map terrainS's terrain plot wavesS's frequency data S's Freeview Detailed Coverage
Steve P

2:08 PM

Good. Sounds like box got its knickers twisted.

They are, of course, little computers, and just like their big bretheren sometimes benefit from "powercycling". Which means actually unplugging them from the power supply, as "off" rarely really means "off".

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Steve P's 1,173 posts GB flag
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