My Sky box has a "no signal message" - what do I do?

If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.
Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.
Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.
There are three ways you can attempt to reset your box. Please see
What can my do when my Sky Digibox says 'No Signal' ?.
If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.
8:34 PM
jan: I suspected thats what you might have been meaning, the LNB inputs are the two connections from the dish on the rear of the box, just carefully unscrew them by only holding the nut type retainer (not the barrel) and swap them over, because if when you do this "no signal" is seen right away then the "ex" LNB2 input from the dish thats now connected into the LNB1 is faulty, and with the most likely reason being that water has entered the connector on the dishes LNB.
If this is found to apply then it requires the connector to be unscrewed from the LNB on the dish and then further unscrewed from the coax for purposes of drying out with a tissue, than after smearing the inside of the plug with some Vaseline the connector should be screwed back onto the cable again, but before doing so making sure that all strands of the braiding wire have been pulled back over the coax's outer cover, then finally screw the connector with cable back onto the LNB.
It should really then have a layer of self amalgamating tape wrapped around it for waterproofing purposes, although if the LNB is the type with a pull down shroud that partially covers the connectors it should be OK.
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10:40 AM
Hi,
I am an idiot.
During heavy snow on Monday we got the no signal message, could not reach with a brush but using a rather long stick managed to remove snow from dish and signal returned.
1 hour later got the same message, more snow had stuck to the dish, so this time I gently tapped the rear of the dish with said stick to dislodge the snow, this worked but for some reason the bracket which holds the LNB to the dish snapped(could have been the cold plus the trauma of dish being struck).
I went up ladder and replaced the bracket last night and cleaned the dish but still no signal.
All connections seem to be intact and tight, any advice for a stupid bloke who should not hit things with sticks?
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Mick: The position is absolutely critical. See here where Bob had the same issue and management to rescue it without the services of a professional:
No satellite signal? Check your dish for snow! | Free satellite - general | ukfree.tv - 10 years of independent, free digital TV advice
I'm not a professional myself. However, I am wondering whether you may be struggling as it needs aligned both horizontally and vertically and you could potentially be here until the hot summer trying all positions. Then again, you may strike lucky.
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11:21 AM
Thanks Dave,
I have no Strengh or quality at all, juast empty bars.
The dish is pretty tight so to go from 80% to zero seems strange.
Could moisture have affected the ports on LNB?
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Mick: I can't help you any more as I'm not a professional and have never even used a satellite receiver!
The only thing I will say is that if it was Bob's pole that moved, then the elevation would not have been altered because his dish was bolted to the pole. Therefore he only had to set the azimuth by gradually rotating the pole.
As you have taken the dish down then your task would appear to be far more complex.
I don't know whether something like this might help:
Sky Dish Alignment & Installation Guide, Aligning Sky Satellite Dish
One of the professionals will hopefully be along soon.
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11:37 AM
I haven't taken the dish down, the snapped bracket was the one between the LNB and the steel arm, I replaced that in situ.
I honestly don't think the dish has moved much(if at all) thats why I think it could be something else.
Thanks for your your advice.
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10:49 AM
having to switch off box regularly remove card wipe it and then restart set again does this mean i need the veiwing card renewed looks well worn now
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5:26 PM
No signal properly for 7 days.Fed up now cant get programs we like.
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5:24 PM
Plymouth
Signal input 1and quality input 1 keep dropping out, going from locked to not locked, been like this for some time now, help pls.
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Liz's: mapL's Freeview map terrainL's terrain plot wavesL's frequency data L's Freeview Detailed Coverage
2:57 PM
I've been with sky for 6months, since then I get messages saying no signal an I check everything which they tell me to do , such switch off tight everything which is not loose . I watch tv then it breaks up I don't no what else to do whether the weather I shouldn't be paying £32 month an that's just for basic package , no broadband can you help thanks
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3:12 PM
Glasgow
The sky areal was set up in the house, as I have communal areal on it it says Sat 1 areal 2 which runs through my bedroom . Post code is G32 7LL Glasgow .
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Yvonne's: mapY's Freeview map terrainY's terrain plot wavesY's frequency data Y's Freeview Detailed Coverage
4:42 PM
every day i get no signal, does not record programs it supposed to, i can be watching a program change channel and get no signal on any channel very dissapointing right now no signal i wish for it to be sortrd out please
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8:59 PM
Glasgow
Can't watch tv No signal don't no what else to do G32 7LL. I've checked the wires an they are all tight an took out viewing card cleaned it any one help me can't go on like this please.
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Yvonne's: mapY's Freeview map terrainY's terrain plot wavesY's frequency data Y's Freeview Detailed Coverage
9:07 PM
Yvonne Elliot: By viewing card having been mentioned its assumed that you are referring to a Sky box? and so you should carry out a signal check to see if anything is being indicated, this done on a standard box by pressing "Services" then 4 - 6, or select "Signal" from the set up menu if a Sky+ HD box.
Is the dish yours or is it communal?
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2:08 AM
Jb38 Thanks yes it's communal , I live in a close 6 people in the block flats. Our housing installed areal for us so I assume we all share the same one as sky never put one up for me it's a sky +HD box.
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2:30 AM
Has enyone heard , that Sky can give you a booster box to help you with signal don't no if its True if so can enyone let me no please as I can't take eny more its driving me crazy you pay every month not fair having this problem all the Time . I would be very grateful for help. Thankyou.
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8:36 AM
Yvonne Elliot: If indeed your housing people installed an "aerial" as such then this was most likely for Freeview TV via a normal aerial and not connected to satellite reception, nor of course would the booster box be that you are referring to.
If though you are sharing a communal "dish" then check to find out if anyone else in the close with Sky (or Freesat) TV is also experiencing the same problem as yourself, and if they are then it depends on what arrangements were made with the landlord as far as repairing any faults are concerned as there really isnt anything you can do as far as within your house is concerned as the fault is either being caused by the dish or the distribution system amp / switcher box.
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2:37 PM
Jb38 thanks for your help , yes 3 of us have sky next door has had the same problem. When I got sky I wanted multi room for my bedroom but they said I couldn't get it as there was only 1 sat an he and he put cable attached to arieal box I got a a signal in the bedroom but tv was fuzzy so I went to BQ an got a magic eye an the kit so I have it in the room . The guy did say poor signal in our area so don't understand why he installed it . Friend mine fitted the magic eye an said the fittings were loose an tighted them you no should you see eny wires loose round the fittings
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8:39 PM
Yvonne Elliot: I have a suspicion that we might just be talking at slightly cross purposes by the fact of you having mentioned that the person fitting the cable had said that you don't get a very good signal in the area, as he must have been referring to Freeview reception via the normal aerial and not anything connected to Sky, as Sky is received at virtually the same level everywhere in the UK from a dish that is properly aligned, although in your case Sky is the problem.
I fully appreciate what you are meaning with regards to Sky multi-room, as every additional box that's used for multi-room requires its own individual feed from the LNB block on the dish, because unlike in the case of Freeview or even the Sky boxes analogue output on RF1 or 2 which "can" be split and shared you cannot do this with a satellite feed.
However if your neighbours are also having problems with Sky then you will have to try and find out what's been arranged with the landlord regarding faults in the communal system.
The only thing that somewhat puzzles about your set up is, that its unusual (although not impossible!) for a landlord to fit a "proper" communal satellite distribution system into a block of only six flats, and this makes me wonder if some sort of Heath Robinson arrangement has been carried out? as with non-standard arrangements its possible for a problem that might develop with the connections in one flat to affect the others on the system, and so is your flat fitted with a proper wall plate that provides LNB1 and LNB2 outputs as well as a socket for a normal aerial that you would use for Freeview? and if it is then are you using this normal aerial connection to feed into your Sky boxes aerial socket so that the Freeview signal passes through the box, picking up the Sky RF output in the process, then both are fed via a coax to the bedroom or wherever? the TV receiving the Sky signal being set on "analogue" every time you want to view Sky then back again to DVB for Freeview, unless that is you are just using an old analogue only TV for viewing Sky.
On the subject of reception again, I would have thought that Freeview reception should have been quite good in the Shettleston area considering that side of the town is nearest to Blackhill @ 11 miles away.
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2:05 AM
jb38 no before I got sky I hadn't or Have never received no problems , that's what good as in my bedroom I just pull out the magic eye an put my communal in an go into source an change to freeveiw or I watch a DVD . I was looking at the communal box that they fitted sky has wired up were it says sat1 below it wired up also an says TV ,again sat 2 is tighted up also . An below it says radio, 4 is all wired up an tighted you will be fed up with me but can I say you have been great , although I'm still confused , do you think I should contact housing then get back to you a lot money I pay an that's just for TV entertainment package an HD , no broadband I get from O2 , I pay £32 for just sky TV so grateful for your help I would phone them but don't no what to do as I think that's to much money just for program's no broadband an phone as I all ready have it takecare hope I can give you good news next time thanks again
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8:03 AM
Yvonne Elliot: Well although your arrangements might seem to be a bit complex I think that what's been provided is basically connected up using the method I described, however the one basic fact remains, being that if your neighbours flats use the same system as your own and they are also experiencing problems with Sky reception then the equipment used to feed the signal into the flats is faulty.
The main qualification to that said is that provided the "connection" facilities offered in the flat as far as Sky is concerned was part of the tenancy agreement when you moved in, and that neither your neighbours or yourself "privately" purchased anything "external" to the flat concerning the dish, because if the above applies then you should contact the housing people as its up to them to rectify the problem.
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12:58 PM
JB 38 A big thanks to yourself for your Time an helping me I will contact housing to find out what the problem is ,when I get a result , I will let you no again thank you . Yvonne .
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5:28 PM
Yvonne Elliot: Yes! please do, as I will be interested in what they say.
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12:26 AM
The two lead in wires are supposed to fit into a female cap that fits over a male outlet from the rear of the box and should then be screwed tight.
But the straight wire has no grip in this fitting to hold it tight of stop it from slipping out. So the contractor who fitted Sky in for us has put a bit useless tape around the plastic coating on the wire and the female cap so stop the connection coming apart. Not a vert professional anwser.
Anyway cant see how the connecting pieces are supposed to be a proper connection without some facility to tighten on the wire.
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7:41 AM
s j little: Although unsure as to whom your posting is aimed at, but if you are referring to the "F" type connectors used to couple the coax into a Sky boxes LNB inputs and have found that the coax slips out of the connector, then its simply because that the installer did not use the correct size of "F" connector to match the "outer" diameter of the coax, as these connectors can be obtained with different "internal" sizes.
The whole principle of these type of connectors is that they grip the coax as they are screwed over the outside of the coax on top of the braiding that has previously been pulled back over the outer cover of same, and the reason that nothing holds the straight centre core wire is because that the middle of Sky boxes "F" type input socket is like a spring loaded clamp that grips the wire when inserted.
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8:17 PM
Slittle: If you are referring to a Sky+ HD box then the card slot is behind a drop down flap on the lower right hand side of the facia slightly under the silver line, its not easy to see as it doesnt have a pull down lip.
This said assuming that its the viewing card slot that you are referring to and not an interactive one? as only the older boxes have them.
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12:00 AM
Still can't get back reception although the wires seem to have reasonable connection.all the stuff about taking card in and out and turning owner off and on. All to no avail?
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12:17 AM
It is perfectively clear that the connection to the dish has no problem whatsoever.
It is the taped back of box connectors which were not securing the inlet wires. The contractor used tape instead of doing a proper job.
All my efforts at getting the signal back are to no avail even with powering off and on and carding in and out and all the other stuff!
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7:51 AM
Slittle: I only replied to what appeared to be a comment regarding the "F" connectors fitted by the engineer who installed your Sky box and not anything concerning your apparent failure to receive a signal, which of course you did not mention anything about.
However on the assumption that the aforementioned applies then you should carry out a proper signal check to see if anything is being indicated, but before doing so "if" you are using a Sky+ box try swapping the two LNB inputs over just in case LNB1 has developed a fault, because if it has the picture will return albeit any attempt to record will fail.
If though the signal test does not reveal any trace of a signal then either the dish has moved out of alignment or the box has developed a fault.
If using a Standard or Sky+ box.
Press: "Services" - 4 - 6 and this will take you onto the signal checking screen.
If using a Sky+ HD box. (latest menu system)
(1): Press "Services" and you will see the main menu with "Options" being highlighted.
(2): Press the right arrow once to change from Options to "Settings" and press on once highlighted.
(3): Finally, scroll to the right to select and press on "Signal", the grey bars now displayed will show you the strength / quality of the signal.
Should any signal be indicated then it has to around the 55% (or equivalent of) minimum level to resolve a picture and especially where the quality is concerned, because if the quality is observed to be under that of the signal strength then that generally indicates that the dish requires slight re-aligning.
If though nothing is being indicated, then the dish could be a bit too far out of alignment for the aforementioned to apply, or the box has developed a fault, this being irrespective of whether its new or not.
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11:00 AM
i have no signal on both my boxes .. sure its down to the snow .. was ok till this last lot of snow fell .. so annoying and i bet we dont get a refund for no use of box
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2:10 PM
No Signal in Northampton area. No snow on the dish either. Sky are saying it is due to snow clouds? Weather was worse a few weeks ago and it all worked perfectly
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3:34 PM
Caroline: If anyone's Sky reception has failed during a spell of wintery weather and yet no traces of snow can be seen on the dish, then the problem is invariably caused by the density of the clouds overhead, as although they may well look to be the same as before but in reality they arent! because so long as a dish has an unobstructed view of the S/SE skyline then nothing can block satellite reception except dense rain or snow clouds.
This of course is excluding dish or box related problems.
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9:43 PM
My Sky No Satelite Signal started at 9.30pm Sun 10 Feb. I live in West Midlands. Had some signal this morning then lost Signal again. No snow left but heavy cloud cover. After spending 90 minutes and 4 telephone calls i finally got through to Sky. Apparently lots of people complaining. Sky say the situation will be fixed asap but they cannot say when. Sky are sending an engineer to check out my signal but it will take 6 days for him to get here. Lots of snow i guess.
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9:54 PM
Leamington Spa
My aerial is on the roof nest fixed to the chimney stack
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Steve's: mapS's Freeview map terrainS's terrain plot wavesS's frequency data S's Freeview Detailed Coverage
11:00 PM
Steve: Carry out a proper signal check using the undermentioned procedure, because if the signal is coming and going then although your problem is most likely being caused by the weather this effect will also be made worse if your dish is somewhat less than perfectly aligned.
If using a Standard or Sky+ box:
(1) Press: "Services" - 4 - 6 and this will take you onto the signal checking screen.
If using a Sky+ HD box. (latest menu system)
(1): Press "Services" and you will see the main menu with "Options" being highlighted.
(2): Press the right arrow once to change from Options to "Settings" and press on once highlighted.
(3): Finally, scroll to the right to select and press on "Signal", the grey bars now displayed will show you the strength / quality of the signal.
Any signal level indicated has to around the 55% (or equivalent of) minimum level to resolve a picture and especially where the quality is concerned, because if the quality is observed to be under that of the signal strength then that generally indicates that the dish requires slight re-aligning, this usually (although not always!) being rectified by it being moved the very merest fraction either way in its horizontal (right to left) plane.
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9:48 PM
What a shower of @@@@ i had sky for a day and i tried to record some thing then change channel and it says No Signal im so feed up ring me asap as im canceling my direct debt
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11:26 PM
rachel urrry: Apart from the fact that this website has no connection whatsoever with Sky television, however what you are complaining of suggests that one of the two inputs from the dish is defective, and so if you have just had this system installed then you should report this problem directly to Sky.
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7:22 PM
Live in a Block of flats in Netley Abbey, Southampton, SO31 5HY
No Signal
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8:10 PM
Gary: If you are referring to Freeview reception and you are using a communal aerial then its best to check with a neighbour to determine if others are having the same problem as yourself, if not then make sure that the jumper lead you are using is not defective, as when dealing with communal installations if your TV or box is known to be OK then the problem is in effect out with your control as far as the aerial is concerned.
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10:43 AM
No signal on my skybox=any reason for that from your point of view?
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11:14 AM
Paul Kelly: This isnt really enough information to determine anything as there can be a multitude of different reasons for this, the info required being the type of Sky box are you using, e.g: a standard box / Sky + / or maybe a Sky+ HD box, and have you tried carrying out any checks such as mentioned in my posting of 11th Feb @ 11.00PM in reply to Steve, this being seen if you scroll up the screen above your own posting.
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6:19 PM
My Sky is saying no signal?
Could it be that it is thick fog outside and interfering with the dish?
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9:43 PM
Lost signal all of a sudden yesterday, hasnt come back on since. ive tried all the resetting options ive checked the connections all seems fine, checked the dish and from what i can see it seems fine. im getting 0 signal strength and NULL in the check boxes next to lock indicator and network ID, cant get any channels whatsoever not even bbd 1, so frustrating!!
Anyone got any suggestions????
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8:29 PM
Lost signal to day date 12th march. tryed all still not working cant get to speak to anyone very disapointed living in Dublin. Ireland. Ann.
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8:31 PM
No signal cannot get it to work.
tried everything.
very disapointed.
Ann.
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8:33 PM
No signal cannot get it to work. very disapointed. tried everything. Ann
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12:07 AM
ANN SHORTALL.: It would be of assistance to anyone that may offer advice if they knew exactly what you had lost the signal on?
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jamie and ANN SHORTALL snow on your dish will stop it from working.
If the signal dose not return when the snow has melted then the dish may have moved or water has got in the dish LNB socket.
What signal level do you have?
Press SERVICES then 4 then 6 for signal test.
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Mark's: mapM's Freeview map terrainM's terrain plot wavesM's frequency data M's Freeview Detailed Coverage
8:52 PM
Sky menu and set up ok, no picture when selecting a chanel
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9:30 PM
C coates: You should carry out a signal level check using the undermentioned procedure.
If using a Standard or Sky+ box
(1): Press: "Services" - 4 - 6 and this will take you onto the signal checking screen.
If using a Sky+ HD box: (latest menu system)
(1): Press "Services" and you will see the main menu with "Options" being highlighted.
(2): Press the right arrow once to change from Options to "Settings" and press on once highlighted.
(3): Finally, scroll to the right to select and press on "Signal", the grey bars now displayed will show you the strength / quality of the signal.
Should a signal be indicated then it has to around the 55% (or equivalent of) minimum level to resolve a picture and especially where the quality is concerned, because if the quality is observed to be under the signal strength then that generally indicates that the dish requires slight re-aligning, this usually (although not always!) being rectified by the dish being moved the merest fraction either way in its horizontal (right to left) plane.
If though nothing is being indicated, then the dish could be a bit too far out of alignment for the aforementioned to apply.
Further advice dependant on findings.
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7:49 PM
Romford
I have 'No Signal' and have tried all the points here. RM1 3LP
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Kathleen's: mapK's Freeview map terrainK's terrain plot wavesK's frequency data K's Freeview Detailed Coverage
9:05 PM
Kathleen Barry: If by saying that you have tried all points here, does that include the signal checking procedure mentioned on the posting above?
If though it does then you have to provide more information such as the type of Sky box you are referring to i.e: Standard, Sky+ or Sky+ HD, plus whether or not the dish is yours or possibly a communal type.
That said on the assumption that you are referring to a Sky box?
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1:06 PM
signal on my sky hd box keeps going away
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9:36 AM
Rochester
Tried all suggestions above. Still no signal. Aerial dish on side of house, beside and above ground floor window.
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Irene's: mapI's Freeview map terrainI's terrain plot wavesI's frequency data I's Freeview Detailed Coverage
6:32 PM
Sick and tired every time there's a bit of wind my signal goes I pay a lot of money per month and I'm not getting what I signed up for.. Think I may need to rethink who my money goes too
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8:11 PM
Ellen Dickson: Should you be referring to satellite reception from Sky, then if your reception is being affected by the wind then one of the three circumstances applies, (1) that the dish is being partially obstructed by facing into a tree, or (2) that the dish mountings are not tight enough and are allowing slight movement to occur, as the very minutest of momement will cause what you are complaining about, or (3) that cable from the dishes LNB or plug on the end of is defective and requires attention.
By the way if you are using Sky+ then try swapping the boxes two rear LNB inputs over, because if (3) is applicable then the fault should clear albeit it will then affect recording.
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8:32 AM
I have tried everything you've mentioned and now have nothing at all, cant even get onto 'services' to check signal strength
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9:51 AM
got up this morning to 5cm snow and now SkyHDmultiroom has gone off. Perhaps I should have stuck to a freeview box instead of paying copious amounts of money for no service. can't exactly climb ladders to check outside dish as not as young as I used to be. Checked as much as I can inside on the cables and box etc. What does cde29 mean anyway. Phoned up apparently all due to weather!!!! How 21st Century.
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7:15 PM
Tried Everything as above but still not got no picture, any idea what I should do?
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7:25 PM
sky returned at about 11.30 today and has behaved all day and now its evening and time to settle down to watch tele guess what, sky has started breaking up - it really is pathetic. It is now showing code error 25 has anyone any ideas other than to nip out and by a freeview box.
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8:06 PM
e williams: You should really have mentioned the type of Sky box that you are referring to, however error code 25 or 29 just means that the box is unable to find the default transponder used to provide the EPG menu listings, this nearly always caused a problem associated with the dish being slightly out of alignment or possibly a fault on the LNB mounted on the end of the dish arm or maybe the connections to same.
Have you as yet carried out a signal test?
If using a Standard or Sky+ box:
(1): Press: "Services" - 4 - 6 and this will take you onto the signal checking screen.
If using a Sky+ HD box: (latest menu system)
(1): Press "Services" and you will see the main menu with "Options" being highlighted.
(2): Press the right arrow once to change from Options to "Settings" and press on once highlighted.
(3): Finally, scroll to the right to select and press on "Signal", the grey bars now displayed will show you the strength / quality of the signal.
Any signal level indicated has to around the 55% (or equivalent of) "minimum" level (75% being ideal) to resolve a stable picture and especially where the quality is concerned, because if the quality is observed to be under that of the signal strength then that generally indicates that the dish requires slight re-aligning.
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8:38 PM
No signal whatsoever, presumably because of the snow. Really not good enough. I just wish my area received cable!!
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10:00 PM
as usual snow on the ground and sky not working .does sky intend to pay a rebate it is now 22.00 hrs been off since 20.00 come on sky get a grip we are paying you for a service
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10:40 PM
My Sky has also gone off, read all reports above and have experienced most of them myself tonight and I totally agree with comments, sky are quick enough to take the ££££ from us but can not ensure that we receive what we pay for.
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11:42 PM
val: If snow temporarily is temporarily killing reception from Sky then so will the case be with Freesat, as satellite signals cannot pass through snow.
If your dish is within reach of a long shafted brush then why don't you just "carefully" sweep the snow from the bowl of the dish, also lightly pull the brush head over the front of the LNB were it faces into the bowl of the dish as that will rectify the problem.
The point to emphasise being, not to press hard on the dish or the LNB just in case you accidentally move it whereby making the situation worse.
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9:14 AM
my son just thrown a snowball at ours and it works perfect now x
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10:29 AM
I have tried all the step by step guide above and there is no signal.
What else can I do to resolve this issue?
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10:51 AM
cm3 area and aerial is on roof (sky dish has snow on) message on tv says 'sky+HD box is not getting satellite signal' At least green light comes on box now but thats all.
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10:56 AM
zoe carter: Obviously he has aimed well and knocked the snow off the dish bowl, at least enough of to enable the signal to be reflected onto the face of the LNB.
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11:03 AM
D Ellis: Should the dish be within reach of a long handled bush or similar then carefully sweep the snow off the dish bowl, if any is seen on the round (face) of the LNB then "extra carefully" wipe the brush across its surface as well.
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11:31 AM
Tv has been off since 3 pm yesterday, I have tried all of the above, even the brush, the green light is now on but still says no signal. Is it time to call an engineer at £65 minimum!
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12:24 PM
Lyn: Since brushing the snow off the dish have you tried disconnecting the box from the mains then waiting about 30 seconds or so before reconnecting it again?
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1:02 PM
Thanks jb, yes tried that, we have a sky + hd box, will have to leave til later as have set up other tv to watch Grand Prix!
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1:33 PM
Lyn: Now it known to be a + version then try swapping the boxes two rear LNB inputs over, because "if" water has entered the boxes LNB1 feed "F" connector on the dish then this will result in no signal being seen, the problem temporarily rectified by swapping the inputs over.
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2:26 PM
Lyn: Also meant to add, that you disconnect the "F" connectors by unscrewing the large gland nut whilst holding the body of the connector from turning. If after swapping the "F" connectors over the situation appears to be the same then carry out the same as before (i.e: disconnecting then reconnecting procedure) as the boxes memory will be blank.
Should the problem remain after having carried this further action out then the next thing to try is to carry out a signal check using the undermentioned procedure applicable to Sky+ HD boxes with later menu systems, as its possible for a signal to be there but at a level under that necessary to resolve a picture.
1:- Press "Services" on your Sky remote control and you will see the main menu with "Options" highlighted.
2:- Highlight the Settings menu using the right arrow button and press select.
3:- Use the left / right arrows scroll to "Signal" and press select.
4:- The grey bars displayed will show you the strength of the signal to your Sky+ HD box.
If the strength / quality is being indicated then it "has" to be around 50%+ to produce a stable picture, the quality always being at the same strength as the signal level and never under it, if it is then this points to the dish being slightly (very!) out of alignment, this usually always being in the horizontal plane and with a slight nudge to the left or right usually correcting the problem, albeit rather crudely!
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2:41 PM
Ive got the same problem as everyone else. My dish is on top of the roof. Also got snow, so not got a snowball in hells chance of getting any reception today. Mines been off since early AM, all day now.Same thing happened yesterday, but it came on for about 6 hours. Sky told me it was due to the weather and "when the weather improves it should be ok"... Fine,think I,ll cancel my direct debit and tell them when their service improves, "it will be ok".
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2:54 PM
Shirl: Pity you can get some mischief maker type to fire a snowball up at the "rear" of the dish, this hopefully shaking some of the snow from the bowl just enough to enable the signal to be reflected back onto the LNB's face thereby enabling reception.
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3:12 PM
Also experiencing the same problem as most other people seem to be having.Dish is on roof and does have snow all over it,i do agree with many other people that Sky should at the very least give people a small discount due to no/limited service.After all we are paying many pounds for a service that they cannot support when we get bad weather,such as snow.Another unhappy customer.
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3:41 PM
Jb, phew, that was an effort, changed over F connectors and it works, thanks, signal now shows 1st line about 50% and 2nd about 75. It won't record now, so do I have to swop them back again.
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6:13 PM
Lyn: Well done! and with these readings being perfectly OK if they are referring to strength and quality respectively on the No1 input, the only thing I wondered about being, wasn't No2 input seen mentioned under the No1 input readings? if not then was your box originally set up for single input mode? secondly, did you find that the signal returned without having to carry out another disconnect then reconnect procedure?
However, much as I regret having to make a further request, but to verify that the problem is definitely being caused by a faulty input lead once again leave the box on its signal check screen and place it in standby, then remove LNB1 input and temporarily place it to the side, swap the LNB2 input connector back over into the LNB1's position followed by taking the box out of standby and checking if anything is being indicated on the signal bars (might be low or complete zero) giving update on what seen indicated.
If though they are indicating low or zero, then place the box back into standby then change the connector in LNB1 input (which is faulty) back into LNB2 input, finally reconnect the lead that was put aside for the test back into LNB1 input and that should restore the signal.
Advice on the possibly faulty lead dependant on the result of this further test.
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5:58 PM
Jb sorry didn't get back sooner, went off again last night but ok today, haven't had time to check as you asked, will do in he week, thanks again.
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8:39 PM
about 7.15pm monday as i was watching tv my box went off tell me no signal am being trying is still saying the same thing
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8:55 PM
victoria otchere: If you are referring to a Sky box press "services - 4 - 6" and check if anything is being indicated on the strength / quality bars. If not then disconnect the box from the mains supply and wait 30 seconds or so before reconnecting it, then once it responds to the remote control let it go through the searching for listings procedure.
If though you are not referring to a Sky box then maybe you could indicate what!
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9:30 PM
i have lost signal again, went off for 3 days last time and only came on when i swapped the two cables over on the lnb, that lasted a couple weeks and has now gone off again. could the lnb be on the blink?? signal is zero and ive just got a blue screen, wont even change channel.
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11:39 PM
jamie: If the signal returned when you swapped the two leads over then that indicates that the lead that was originally connected into the boxes LNB1 position (now in LNB2) is defective, and although the LNB port that previously fed the signal to the boxes LNB1 input might well have an intermittent fault, its more likely to be the case that water has entered its "F" connector, this requiring the connectors gland nut to be unscrewed to release the body of the plug from the LNB, then further unscrewed from the coax for purposes of checking.
Of course if this has happened again after having originally changed the leads over and left them that way? as there is no technical difference between them anyway, then it could be that there is water contamination in both connectors.
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4:58 PM
I lost signal i don't know why, two days it was not working :,(
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4:38 PM
Hi
My screen on occasions says no signal! Then after a few minutes returns to normal! why?
Also im unable to view without turning on sky!Why?
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3:42 PM
I have no signal. Have followed all the posts above.
I have sky + box.
The signal strength is 0 on all lines.
Is it worth getting up a ladder to see if everything is connected or try moving it a little??
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4:12 PM
Hello,We had the same problem today, April.14.2013.No Signal from SKY to our
SKY+HD box,we fixed it however by switching the box off,count to ten,then switch it back on again,press the on button on the remote wait a moment,then-Ta-ra as they say-up and running.
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7:19 PM
Lin: As its a Sky+ box then try swapping the two input cables over, if this still results in a no signal warning then try disconnecting the box from the mains and waiting about 30 seconds or so before reconnecting it again then allowing it to go the usual searching for listings procedure, if the situation remains the same then excluding the possibility of the actual box being defective the problem might be caused by the dish having been knocked slightly out of alignment, this usually always being in the horizontal plane (< >) right to left, the only real way to check if this applies or not in the absence of a signal meter being to hand is by trying the box out on someone else's dish.
By the way, I don't feel that there is really any point in checking the two connectors on the dishes LNB as the chances of water having gained access to both connectors at the same time is quite remote, but though if swapping the leads over did result in the picture being restored then that indicates that the coax feed now connected into the LNB2 position is faulty, and so it would be worth unscrewing its "F" connector from the block then further unscrewing it from the coax for purposes of checking for water, drying out if necessary before smearing some Vaseline or similar inside the coax entrance to the plugs body before screwing it back onto the coax.
However if on inspection the connector seems to be OK then that particular LNB port could have developed a fault, best way to check being to swap the two leads over on the LNB, because if one is faulty then the picture will vanish again.
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7:46 PM
Hi
I have tried all you have advised with no luck. I don't get any listings or anything the code 29 comes up on the top right hand side then after looking for listings for a few mins it then says no signal from dish
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8:13 PM
Lin: If swapping the two inputs over did not restore the picture then either the box is faulty or your dish has been moved slightly out of alignment, otherwise tests given would have indicated the source of the problem, as error 29 (sometimes 25) only refers to what you are NOT witnessing, that being the signal strength relating to the default transponder that provides your boxes EPG, (electronic programme guide).
If possible you should try and check your box on someone else's dish, as even if it was faulty it cannot in any way damage a dish, just mentioned in case you were wondering!
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2:06 AM
Hi. I have a quad LNB feeding two separate digiboxes. One double feed is direct to the box. The second double feed is to 2/4 LNB inputs on a loft box. The Triax loftbox multiplexes to the second digibox which works fine via a triplex faceplate in the living room and distributes the RF2 signal (voltage on) via a return lead to the loft box and outputs to the rest of the house. A bit snowy on the RF2 and have tried changing channel for the RF2 output with a little bit of improvement. The loft box has outputs for additional digibox and have hooked that up via a single lead to a diplexing faceplate in the bedroom via a long cable run but showing as no signal. At one stage had EPG music on and when checked signal quality and strength, had a very low register and then lost it again. I put an inline 15dB satellite signal booster (powered by the LNB? - think that might be an issue) onto the loft box LNB output to the bedroom but no joy. That was when i got the EPG music but didn't last. Any ideas (a) how to improve the quality of the RF2 output to the other TVs from the loftbox (should I boost the return from the RF2 to the loftbox?) and (2) what I am missing or should try next with the digibox feed to the older box in the bedroom? All suggestions gratefully received. Just looking to use the bedroom digibox for freeview. Hope the description is adequate. Thanks in advance.
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8:15 PM
when it rains or any wind at all i lose signal on my hd box i contacted sky three times each time they say my post code and address dont match up iam getting no where yet they take money from my account each month dish on end off house never had problem till upgraded to hd box
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11:48 PM
wm woods: One aspect of satellite reception that has a distinct advantage over Freeview is that any time the signal glitches or cuts out its NEVER (and without exception) the fault of the transmission source, as the problem is always associated with the receiving side of the equation.
If your dish is not facing into a nearby tree or any other form of vegetation then your problem is either being caused by water having entered the "F" connector on the dishes LNB, or alternatively that the dishes mounting is slightly slack and requires tightening, although the former mentioned is the more usual.
You should carry out a signal check using the following procedure:
Press "Services" on your Sky remote control and you will see the main menu with "Options" being highlighted.
2:- Select the "Settings" menu using the right arrow button and press select.
3:- Use the left / right arrows to scroll to "Signal" and press select, the grey bars displayed will show you the strength / quality levels of the signal being received by both tuners, both having to be around 55% minimum or more to produce a stable picture, because if its significantly less than this then it points to the dish being slightly out of alignment.
If though the quality is seen to fluctuate up and down to any great extent than that can indicate that water has entered the connector.
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