My Sky box has a "no signal message" - what do I do?
Brian Butterworth published on UK Free TV If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.
Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.
Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.
There are three ways you can attempt to reset your box. Please see
What can my do when my Sky Digibox says 'No Signal' ?.
If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.
8:52 PM
Sky menu and set up ok, no picture when selecting a chanel
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9:30 PM
C coates: You should carry out a signal level check using the undermentioned procedure.
If using a Standard or Sky+ box
(1): Press: "Services" - 4 - 6 and this will take you onto the signal checking screen.
If using a Sky+ HD box: (latest menu system)
(1): Press "Services" and you will see the main menu with "Options" being highlighted.
(2): Press the right arrow once to change from Options to "Settings" and press on once highlighted.
(3): Finally, scroll to the right to select and press on "Signal", the grey bars now displayed will show you the strength / quality of the signal.
Should a signal be indicated then it has to around the 55% (or equivalent of) minimum level to resolve a picture and especially where the quality is concerned, because if the quality is observed to be under the signal strength then that generally indicates that the dish requires slight re-aligning, this usually (although not always!) being rectified by the dish being moved the merest fraction either way in its horizontal (right to left) plane.
If though nothing is being indicated, then the dish could be a bit too far out of alignment for the aforementioned to apply.
Further advice dependant on findings.
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7:49 PM
Romford
I have 'No Signal' and have tried all the points here. RM1 3LP
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Kathleen's: mapK's Freeview map terrainK's terrain plot wavesK's frequency data K's Freeview Detailed Coverage
9:05 PM
Kathleen Barry: If by saying that you have tried all points here, does that include the signal checking procedure mentioned on the posting above?
If though it does then you have to provide more information such as the type of Sky box you are referring to i.e: Standard, Sky+ or Sky+ HD, plus whether or not the dish is yours or possibly a communal type.
That said on the assumption that you are referring to a Sky box?
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1:06 PM
signal on my sky hd box keeps going away
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9:36 AM
Rochester
Tried all suggestions above. Still no signal. Aerial dish on side of house, beside and above ground floor window.
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Irene's: mapI's Freeview map terrainI's terrain plot wavesI's frequency data I's Freeview Detailed Coverage
6:32 PM
Sick and tired every time there's a bit of wind my signal goes I pay a lot of money per month and I'm not getting what I signed up for.. Think I may need to rethink who my money goes too
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8:11 PM
Ellen Dickson: Should you be referring to satellite reception from Sky, then if your reception is being affected by the wind then one of the three circumstances applies, (1) that the dish is being partially obstructed by facing into a tree, or (2) that the dish mountings are not tight enough and are allowing slight movement to occur, as the very minutest of momement will cause what you are complaining about, or (3) that cable from the dishes LNB or plug on the end of is defective and requires attention.
By the way if you are using Sky+ then try swapping the boxes two rear LNB inputs over, because if (3) is applicable then the fault should clear albeit it will then affect recording.
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8:32 AM
I have tried everything you've mentioned and now have nothing at all, cant even get onto 'services' to check signal strength
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