menuMENU    UK Free TV logo Help!

 

 

Click to see updates

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



All questions
BBC Three Linear channel re-opens1
Removing all barriers to communication between diverse cultures2
How do I get a test card with Freeview3
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau4
Can I receive UK TV in Ghana?5
In this section
I have now lost all signal can you tell me what the problem might be?1
I have a Durabrand cg5660-m and I need the lock key code!2
What is the Inversion Effect and why does it effect my Freeview TV reception? 3
My ITV/C4 Freeview channels have disappeared - what can I do? Is it my SCART ca4
My high gain aerial can't get all the Freeview channels I expected5
What are the aerial types about? Are they high-gain?6

Comments
Saturday, 8 January 2011
K
Kay
11:29 PM

One of my dig TVA suddenly stopped receiving all signal except BBC. It is fed from a cable from a thee way splitter but is ok if connected in the other room where one of other leads go to. This suggests that a problem exists in the actual cable feeding th tv but why is BBC ok and nothing else?

link to this comment
Kay's 1 post GB flag
Sunday, 9 January 2011
L
lee
2:42 PM

Hi my free view box was working fine up until a couple of days ago. The box is brand new and I've recently lost itv3, 4 and 5. The message on screen says no video/audio. Will the above steps help to improve this

link to this comment
lee's 1 post GB flag
J
jamie
3:47 PM

our signal keeps droping out and we lose the chanel on a number of chanels and piculates a lot what can we do ,tavistock devon

link to this comment
jamie's 1 post GB flag
D
DONALD KIRKBRIDE
sentiment_satisfiedBronze

9:23 PM

i live in ky15 postcode area and we are getting itv1+1 with the retune on tuesday 11th jan
will we ever get itv3 and itv4 and quest and yesterday channels in future retunes?
our signal comes through a relay transmitter and apparently these channels cant be put through a relay transmitter which seems unfair when other users can get these channels from the tay bridge transmitter depending where in cupar they are/position of ariel

link to this comment
DONALD KIRKBRIDE's 37 posts GB flag
Monday, 10 January 2011
Briantist
sentiment_very_satisfiedOwner

7:41 AM

DONALD KIRKBRIDE: Not sure how many times you've posted the same question. The answer is the same. ITV1+1 - at last | ukfree.tv - independent free digital TV advice .

link to this comment
Briantist's 38,910 posts GB flag
Briantist
sentiment_very_satisfiedOwner

7:56 AM

Kay: If you have damaged cables, the strongest signals can still get though.

With digital you either get the whole working multiplex, or nothing.

link to this comment
Briantist's 38,910 posts GB flag
A
Aub
4:05 PM

With the Mendip re-tune on the 11th does this mean I will be able to receive sky sports on my bt vision box I live in bs16
Thanks

link to this comment
Aub's 1 post GB flag
K
KMJ,Derby
sentiment_satisfiedGold

4:41 PM

Aub: If you currently receive the COM muxes from Mendip you should be able to receive Sky Sports as MuxD is being replaced by Mux ArqB

link to this comment
KMJ,Derby's 1,811 posts GB flag
Select more comments

Your comment please
Please post a question, answer or commentUK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.







Privacy policy: UK Free Privacy policy.