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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



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Comments
Sunday, 6 May 2012
Dave Lindsay
sentiment_very_satisfiedPlatinum

12:24 PM

Magnus: Are you talking about analogue reception? Analogue signals only provided the four channels you mention (plus Channel 5 in some areas).

If it is analogue, which I suspect it is, then this was turned off last month.

If you're not sure, then perhaps you could post the make and model of the set you are using so we might check the specification.

If it is a TV, and it does not have the means to receive digital broadcasts (Freeview), then it will need a separate set-top box receiver.

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Dave Lindsay's 5,724 posts GB flag
E
Esther
3:43 PM
Ipswich

I hope u can help. We lost signal strength on some channels round about the 24th 25th of April making them channels impossible to watch. ITV3 ITV4 film4 to name a few. We have retuned and now lost channels entirely. We have tried several times but can't find them. The channels we can get have a strong signal. The aerial is on the roof and had been working fine however it was a blustery day when we loat the channels.

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Esther's 1 post GB flag
Esther's: mapE's Freeview map terrainE's terrain plot wavesE's frequency data E's Freeview Detailed Coverage
V
Vaneet Mehta
10:42 PM

Hi there,
I'm seem to be having massive amounts of interference on what seems like all BBC channels. I watch BBC 1 and 3 and have checked BBC 2 and they all have problems to the point where the programme is basically unwatchable. I'm a University of Nottingham student and live with housemates in Lenton. Is this a known issue? I have just tried this reset method and it hasn't helped.

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Vaneet Mehta's 1 post GB flag
T
Tony s
11:25 PM

Freeview channels seem to have been degrading over the past two weeks. First the less sensitive tvs seemed to gradually loose channels and this evening I've lst channel 4 entirely on freeview. I'm in Highams Park in the north east of London. Between Chingford and Woodford. Anyone else got similar issues nearby.

I thought the signals would be stronger post switchover not weaker.

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Tony s's 1 post GB flag
Monday, 7 May 2012
R
Robert
sentiment_satisfiedBronze

8:24 AM

Does anyone know how to switch off the top up TV updater in a Thomson box. It can be the only thing affecting my channels.

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Robert's 75 posts GB flag
M
Mike Rice
10:08 AM

I have just purchased a 'Mansion' TV (Chinese bulk import). It has a very high spec including a single tuner PVR (not too useful). Picture and sound quality are very good but I cannot get an EPG. 'Index' on the remote brings up a simple list of chanels but 'EPG' indicated on the blue button on the remote brings nothing. I have performed a full freeview reset and have nearly 200 channels but still no EPG. Location North Wales (LL) with quality roof aerial.

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Mike Rice's 1 post GB flag
J
jb38
sentiment_very_satisfiedPlatinum

11:34 AM

Mike Rice: The first two letters of a post code is not sufficient enough to be able to assess the signal level you are likely to be receiving nor the transmitter that covers your area, as a few test codes picked at random from the numerous listed indicate that you could be receiving from quite a number of different transmitters, some of them being located not that terribly far away and meaning that you "might" be suffering from a signal overloading problem.

Maybe you could indicate the signal strength / quality seen indicated on BBC or ITV and the mux channels seen associated with that level, as that will indicate the transmitter that the signal is coming from, although a post code or at least one from nearby (a shop etc) would be of more assistance.

Just another small point concerning these models albeit you might already be aware of this, that although the adverts for these models plug the HD side as far as quality etc is concerned, but according to the limited spec given on their site all of these models are fitted with DVB-T tuners and "not" DVB-T2 types, and as such cannot receive an HD signal but only display one via an HD set top box etc.


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jb38's 7,179 posts GB flag
E
edggy
9:02 PM

Hello, i have just relocated to a new apartment and my freeview was working perfectly working well with over 30 channels where i was living before i relocated. However, since i relocated to Radford in nottingham, i have not been able to see any station at all even with another freeview. What could be the problem please? Thanks.

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edggy's 1 post GB flag
J
jb38
sentiment_very_satisfiedPlatinum

9:15 PM

edggy: It depends on where you relocated from as you might now be outside of the transmitter coverage area that your box is tuned to as reception in Nottingham can be from more than one transmitter, if though, and although not mentioned, that you have carried out a rescan and nothing was received then the aerial system in your new apartment will require to be checked out.

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jb38's 7,179 posts GB flag
J
jb38
sentiment_very_satisfiedPlatinum

9:34 PM

Robert: I don't believe that you can on these boxes, although what model of Thomson are you referring to?

Also, with regards to you having mentioned that you feel that the updater is the only thing that can be spoiling your channels, and which of course it might be, but it should also be appreciated that Thomson boxes are notoriously unreliable due to their poor quality power supplies, and which can either fail completely or reduce the voltage to the tuner which results in intermittent picture freezing or a range of other odd reception problems, so this should always be kept in mind.

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jb38's 7,179 posts GB flag
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