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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Friday, 15 November 2013
4:54 PM

Iv had the same problem with receiving no programme guie or epg . Thanks for all the info from you all. I have now switched to the 8day guide and it's all coming back.


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Tonytrouble's 2 posts GB flag
gwyneth preece
7:13 PM

I have 3 freview boxes in my house iv always pre recorded programs but now they wont the 14 day tv guide but that no longer exits and the pre record for series no longer exits why has this hapend you have to record everything every day but wen im away i cant pre record it now why

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gwyneth preece's 2 posts GB flag
Dave Lindsay

7:17 PM

gwyneth preece: See above postings!

The posting immediately above yours confirms that switching from 14 day EPG (electronic programme guide) to 8 day EPG. This problem is widespread and apparently affects Top Up TV boxes, due to the recent ceasation of the service.

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Dave Lindsay's 5,724 posts GB flag
7:41 PM

Did my new daily ritual of retuning the digital tv, strangely today it worked. Pick and ask of BBC are back, happy me!

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Helen's 4 posts GB flag
Helen's: mapH's Freeview map terrainH's terrain plot wavesH's frequency data H's Freeview Detailed Coverage
8:01 PM

Same problem as all above, switched to 8 day guide and synopsis is back but some programmes don't record and some record longer than programmed, hours instead of 30 minutes.

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Peter's 7 posts GB flag
gwyneth preece
8:03 PM

Wel i dont like the idea of whats hapend why call them pre recorders wen there not now it was great wen i cud just put pre record on but now it hax to be don daily its not fairon us old people

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gwyneth preece's 2 posts GB flag
10:13 PM

Is Gwyneth Preece a text phone in disguise?

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Tonytrouble's 2 posts GB flag
Tonytrouble's: mapT's Freeview map terrainT's terrain plot wavesT's frequency data T's Freeview Detailed Coverage
Saturday, 16 November 2013
Vivien Frost
11:20 PM

Many thanks. I was ready to take 2 Tompson top up tv boxes to the tip. £300 down the drain. If I couldn't record, the boxed were no good. I am so pleased!!!!!!!!

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Vivien Frost's 1 post GB flag
Sunday, 17 November 2013
12:33 AM

Great. Had the same problem today. Missus been on at me all day to fix. Changed to 8 day and hey they are back. I am now officially a genius. Thanks to this thread and big thanks to Michael.

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bobster's 1 post GB flag
Monday, 18 November 2013
9:36 AM

Done exactly what you suggested Michael changing to 8 day timer and have everything restored now, many thanks to you.

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David's 1 post GB flag
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