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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Saturday, 7 September 2013
Dave Lindsay

12:14 PM

darren: If this is a single aerial which feeds three points and it is a powered splitter then suspicion must fall on that device. Even though the power light may be on it may not be functioning normally.

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Dave Lindsay's 5,724 posts GB flag
Thursday, 19 September 2013
12:43 AM

I can only get rte channels on my free view box. It is very frustating. How do i get the full channel list ?

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megan's 1 post GB flag
Monday, 23 September 2013
della betley
9:09 AM

Hi i am still not receving any off my freeveiw channels bt still are say there is mantenice work in the area my postcode is ln6 0yw could u please help me too find out what is going on thanks

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della betley's 2 posts GB flag
della's: ...
Tuesday, 24 September 2013
8:38 AM

My parents have been unable to watch any freeview channels since yesterday lunchtime (Monday 23rd September). I understand that there may be problems and maintenance work. Any ideas how long before the service will be restored? Their postcode is PO31 7XB

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Jodi's 1 post GB flag
Jodi's: mapJ's Freeview map terrainJ's terrain plot wavesJ's frequency data J's Freeview Detailed Coverage
Robert Hussey
8:42 AM

Jodi: I am in the same area PO31 7EF and can't get a signal but websites say no problems. any idea who we could ring?

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Robert Hussey's 3 posts GB flag
Robert's: mapR's Freeview map terrainR's terrain plot wavesR's frequency data R's Freeview Detailed Coverage
9:29 AM
High Wycombe

All our neighbours in Hazlemere, High Wycombe started having problems with Freeview on Sunday 22nd September, then last night (23rd) we kept getting "no signal". This site says there is no transmission problems at Crystal Palace. This is unbelievable. Who do we complain to?

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Pete's 1 post GB flag
Pete's: mapP's Freeview map terrainP's terrain plot wavesP's frequency data P's Freeview Detailed Coverage
Saturday, 28 September 2013
1:19 PM

We live in the gl56 9sq area so close to lark stoke and have lost signal on itv ,5 etc and bbc channels are patchy too and so have our neighbours so this rules out faulty hardware.
Is there a transmitter fault ? I can't accept it is due to weather conditions !

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William's 1 post GB flag
William's: ...
Sunday, 29 September 2013
Jean Foister
11:22 AM

We are in post code PO334JR there has been no signal since last Sunday. Called they went through a complete retune with us but still no signal.

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Jean Foister's 2 posts GB flag
Monday, 30 September 2013
Mrs Mills
4:08 PM

We are in poscode TF9 we have had no signal or very little signal since 26th September! We have been in touch with our provider who says its down to Sutton coldfield transmitter. have rescanned tv several times and still getting missing channels and interference on all channels which make it impossible to watch. When is this issue going to be resolved !

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Mrs Mills's 1 post GB flag
Tuesday, 1 October 2013
Pam Barnwell
12:49 PM

My postcode is SP6 1NW. My aerial is on the roof pointing south.
Have tried everything possible to get any channel - all to no avail. Have followed instructions from Freeview Advice Line and this Site - again no luck!. Have resorted to watching catch-up TV. Also no signal whatsoever on my Kitchen TV. TVs started to glitch last week. Did auto search - hence no channels whatsoever - just a blank screen! Please tell me what is happening. Advice Line said my aerial requires a 180 degree turn. HELP!!!!!

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Pam Barnwell's 1 post GB flag
Pam's: mapP's Freeview map terrainP's terrain plot wavesP's frequency data P's Freeview Detailed Coverage
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