menuMENU    UK Free TV logo Help!



Click to see updates

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

All questions
BBC Three Linear channel re-opens1
Removing all barriers to communication between diverse cultures2
How do I get a test card with Freeview3
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau4
Can I receive UK TV in Ghana?5
In this section
I have now lost all signal can you tell me what the problem might be?1
I have a Durabrand cg5660-m and I need the lock key code!2
What is the Inversion Effect and why does it effect my Freeview TV reception? 3
My ITV/C4 Freeview channels have disappeared - what can I do? Is it my SCART ca4
My high gain aerial can't get all the Freeview channels I expected5
What are the aerial types about? Are they high-gain?6

Sunday, 28 July 2013
Lesley watson
7:45 PM

There has been no signal since 24/07/13 in our area,PA160GL,the full street has had none yet freeview and bbc say there are no reported faults, hello,full street cant surely be wrong,even after following the instructions on how to retune, nothing,nada,sweet fa,someone needs their behind booted

link to this comment
Lesley watson's 1 post GB flag
Lesley's: mapL's Freeview map terrainL's terrain plot wavesL's frequency data L's Freeview Detailed Coverage
Monday, 29 July 2013
Lisa woodman
9:32 PM

I can't get channels 1 to 10 after moving house and there is a lot of interference ironically channels 1 to 5 this is really frustrating constantly like a mobile is!

link to this comment
Lisa woodman's 1 post GB flag
Wednesday, 31 July 2013
6:57 PM

we had a power failure for 2 hours (BA1 Bath) and since then I have no signal on tv ?
Any ideas

link to this comment
paul's 3 posts GB flag

7:07 PM

paul: If you use Freeview, it could be that your TV (or set top box) has lost its channel memory.

You might want to look to retune the TV (or box).

I did wonder if the transmitter was also out, but it reports "no problems". Radio & Television Service

link to this comment
Briantist's 38,902 posts GB flag
7:24 PM

Thanks Brian.
I did try that but I cant retune with no signal.
It goes through the motions and has zero stations found due to no signal.

I have a Sony vtx d800 which I also tried - in case it was my Samsung recorder at fault - but same result.

link to this comment
paul's 3 posts GB flag
Dave Lindsay

7:49 PM

paul: Is this a communal block? If so then maybe the electrical circuit that the distribution amplifier runs from has tripped. In any case, contact the party responsible such as your landlord.

link to this comment
Dave Lindsay's 5,724 posts GB flag

7:55 PM

paul: Do you have a booster or something similar, which might have been effected by the power loss? Or it might be something wrong with your aerial connection which has just happened at the same time as the power cut. The chances of two TV's going out at the same time is very remote.

Assuming your using Mendip, there doesn't seem to any problems with the transmitter, but if you put in your postcode, you can see what your actual transmitter should be, etc.

link to this comment
MikeB's 2,579 posts GB flag
8:23 PM

Thank you all.
I think the likely hood of a trip switch on a common aerial is favorite.
Many thanks as I hadn't considered this.


link to this comment
paul's 3 posts GB flag
Thursday, 1 August 2013
Maria Pearce
1:33 PM

I have no sound on channels 3-5 when my JVC freeview TV Is first turned on. If I switch the channel to ch 1 (which is working fine) and then back again to ch3, the sound is restored. Do indeed to totally retune the tv & if so, how do I do it please? It has been working fine since the digital switch over.

link to this comment
Maria Pearce's 1 post GB flag
Tuesday, 6 August 2013
9:06 AM

i have a murphy digital tele that has bbc1 ok but itv 1 and itv 4 says no signal. all other television in the house are ok
is it a fault of this television. the aerial is low down and on a separate aerial

link to this comment
p.salters's 1 post GB flag
Select more comments

Your comment please
Please post a question, answer or commentUK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.

Privacy policy: UK Free Privacy policy.