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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Friday, 22 November 2013

11:33 PM

Caroline Burgess: Dont worry - your box is 4 year old (?), and judging by the reviews on Amazon, wasn't greatly admired even then, so you've been pretty lucky.
Buy something decent, you will get HD and Iplayer, and everything will work fine.

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MikeB's 2,579 posts GB flag
Sunday, 24 November 2013
Deana Alliston
12:48 PM

Well i got fed up with it missing everything & took the plunge yesterday & formatted it so lost all my recordings.
Tried some recordings last night but no such luck its still the same.Only Recorded 1 that was meant to be on an hour & half & recorded it for 3hr 20 & then didnt bother with the rest.

So looks like its no different.My box was working fine till top up tv ceased to which ive been a customer since the beginning when you used to get the extra channels.
Ive had many boxes over the years so looks like its time for a change again.Its just weird how they are all going wrong now top up doesnt exist!

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Deana Alliston's 2 posts GB flag
4:57 PM

Hi there,i live in Carterton (OX18) & have lost all BBC freeview channels on my TV in the kitchen & bedroom - it's ok in the main TV in the lounge. HAve re-set everything but still no joy, either no signal at all or real bad interference - when re-scanning it doesn't find any BBC channels at all. Just don't know what to do now - don't have Sky or anything like that - strange the lounge TV will pick up ok signal. It started happening last week, totally fine till then.

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Jo's 2 posts GB flag
Carl Warboys
7:27 PM

I have been experiencing the same problems as the people have mentioned, changed to eight day recording and now ok but I cannot pause live tv, your help with this would be really appreciated.

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Carl Warboys's 1 post GB flag
Tuesday, 26 November 2013
Ron Green
6:02 PM

All bbc freeview channels are showing no event imformation in programme guide and when switching bbc channels showing no imformation so not allowing to record

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Ron Green's 1 post GB flag

7:11 PM

Ron Green : Follow MikeP's advice above - if its still not working, then it might be time to replace it, since its a fault with the software.

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MikeB's 2,579 posts GB flag
9:24 PM

Hi, I've got no channels at all on my box now - lost EPG so re-scanned. It finds 157 channels, but then tells me that I have no valid channels. Have tried steps at to of this page but no luck. If box needs to be replaced can I transfer my recordings to anything else?

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AliA's 1 post GB flag
Thursday, 28 November 2013
8:53 PM

I'm using a TVonics ( Z100) for uk Freeview and for RTE Saorview. Some RTE channels( Retune needed) have disappeared from EPG and others are in odd locations! Some channels are noted as " No informination available" on EPG but when selected turn out to be RTE2 HD! Signals for RTE are from Cairn Hill - visible on mountain top 10 Kms- and UK freeview Newry North at the top of the driveway! Followed manual many times but still asks for retune and channels remain as describe.

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GerryC's 1 post GB flag
GerryC's: mapG's Freeview map terrainG's terrain plot wavesG's frequency data G's Freeview Detailed Coverage
Friday, 29 November 2013
3:46 PM

hi I changed the guide from 14 days to 8 and my guide came back on, to think i was about to buy another one , many thanks, x

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angie's 1 post GB flag
Wednesday, 4 December 2013
10:37 PM

Just tonight, the signal on all the channels on my Freeview TV all said no signal and did not have names or program guides or anything and the signal was 0% for all channels. I tried the advice listed in the guide above and nothing has worked, and when now scanning it finds no channels at all, help?!

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Sam's 1 post GB flag
Sam's: mapS's Freeview map terrainS's terrain plot wavesS's frequency data S's Freeview Detailed Coverage
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