menuMENU    UK Free TV logo Help!



Click to see updates

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

All questions
BBC Three Linear channel re-opens1
Removing all barriers to communication between diverse cultures2
How do I get a test card with Freeview3
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau4
Can I receive UK TV in Ghana?5
In this section
I have now lost all signal can you tell me what the problem might be?1
I have a Durabrand cg5660-m and I need the lock key code!2
What is the Inversion Effect and why does it effect my Freeview TV reception? 3
My ITV/C4 Freeview channels have disappeared - what can I do? Is it my SCART ca4
My high gain aerial can't get all the Freeview channels I expected5
What are the aerial types about? Are they high-gain?6

Monday, 5 June 2017

2:44 PM

Andy: Please provide a full postcode so we can see where you are in relation to the transmitter and predicted signal strength etc. Have you checked behind your TV for any loose or damaged cables or connections? If the problem is happening in bad weather it could be that water is getting in somewhere.

link to this comment
StevensOnln1's 3,624 posts GB flag
Wednesday, 14 June 2017
M Davidson
12:44 PM

Very weak signal just on Channel 49 i.e. All basic BBC stations.
HD and ITV etc. all fine.
Address is CA143EH / 19. The mast is about 300 meters away and visible from my house.

link to this comment
M Davidson's 1 post GB flag

1:58 PM

M Davidson: There are no reported problems on either Caldbeck or the Workington relay which are both predicted to provide a good signal at your location. If you are receiving a weak signal that close to the transmitter then you either have a fault with your aerial system (have you checked for any loose or damaged cables or connections?) or are receiving too much signal which causes the tuner to become overloaded and present the same symptoms as a weak signal. What signal strength and quality are you seeing on ITV and the HD channels?

link to this comment
StevensOnln1's 3,624 posts GB flag
Thursday, 22 June 2017
6:31 PM

Lost BBCA and BBC B multiplexes in last few days. Both were fine until the weekend. Checked all cables and connections including loft. Live in NG5 7HA

link to this comment
Al's 1 post GB flag
Al's: mapA's Freeview map terrainA's terrain plot wavesA's frequency data A's Freeview Detailed Coverage
Philip Goatly
10:49 PM

Hi , I am using the Sudbury Transmitter - Drama(20) has such poor strength that it no longer registers when I retune the Freeview Channels - what is going on?

On another device which is tuned to drama - I have not retuned this box the Drama channel now gives no signal or just pixelates.

link to this comment
Philip Goatly's 6 posts GB flag
Sunday, 25 June 2017
7:58 PM

Hi we have suddenly lost all psb2 channels from our free view list. We have tried reset to factory settings and retuning all channels but still no joy. We do not have a free view box it is inbuilt. Any suggestions?

link to this comment
dave's 3 posts GB flag

8:36 PM

dave: We need a postcode, and the signal levels on all the muxes, but at a guess, your aerial system is up the spout, and that mux is the first one to vanish, with the others just hanging on.
Normal reasons are a dodgy cable or loose fitting, plus obviously problems with water damage etc to the cabling and the aerial itself.
Check signal levels, but I bet they are all low.

BTW - retuning is pointless - your TV was tuned probably in the first place, but is much less likely to be now - you've just made things more difficult.

link to this comment
MikeB's 2,579 posts GB flag
MikeB's: mapM's Freeview map terrainM's terrain plot wavesM's frequency data M's Freeview Detailed Coverage
Monday, 26 June 2017
7:31 AM

dave: thanks Mike, our postcode is G51 4he. I'm not sure how to check the signal levels though...

link to this comment
dave's 3 posts GB flag
dave's: mapD's Freeview map terrainD's terrain plot wavesD's frequency data D's Freeview Detailed Coverage

11:11 AM


The User Manual of your TV will tell you how to do that.

link to this comment
MikeP's 3,056 posts GB flag
6:04 PM

dave: ok thanks will check that

link to this comment
dave's 3 posts GB flag
Select more comments

Your comment please
Please post a question, answer or commentUK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.

Privacy policy: UK Free Privacy policy.