menuMENU    UK Free TV logo Help!



Click to see updates

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

All questions
BBC Three Linear channel re-opens1
Removing all barriers to communication between diverse cultures2
How do I get a test card with Freeview3
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau4
Can I receive UK TV in Ghana?5
In this section
I have now lost all signal can you tell me what the problem might be?1
I have a Durabrand cg5660-m and I need the lock key code!2
What is the Inversion Effect and why does it effect my Freeview TV reception? 3
My ITV/C4 Freeview channels have disappeared - what can I do? Is it my SCART ca4
My high gain aerial can't get all the Freeview channels I expected5
What are the aerial types about? Are they high-gain?6

Sunday, 29 April 2018
Lynne Croft
1:02 PM

I have lost a great many free view channels including among others Pick TV (11) and Quest Red (38). I have tried several times yesterday and 4 times today to do the reset with no success. I am disabled and love Freebies so am understandably sad. Can you help please?

link to this comment
Lynne Croft's 1 post GB flag

5:19 PM

Lynne Croft: Retuning was a bad idea as all you are doing is deleting your correctly tuned channels and searching for them again. Have you checked for any loose or damaged cables or connections behind your TV? Please provide a full postcode so that we can see which transmitter you're using and your predicted coverage etc.

link to this comment
StevensOnln1's 3,638 posts GB flag
Monday, 30 April 2018
Lynn hilton
6:52 AM

I have lost all channels now since 29th.Bad signal it says.the channels are there just breaking up .you can watch at all.4 tv,s in the house 1 being a Internet tv tuned at least 6 times no joy

link to this comment
Lynn hilton's 1 post GB flag

9:26 AM

Lynn hilton: The tv is telling you you have a problem, and since it's evidently all your tv's, it's your system at fault. Check all leads etc and signal strength. If your system has a fault, then returning it actually makes things worse.

You may need to call out a professional.

link to this comment
MikeB's 2,579 posts GB flag
9:32 AM

I live in Sproughton and I use the Bramford transmitter - It was fine at 10pm last night but 'No Signal' on all channels this morning.

link to this comment
Tom's 1 post GB flag
8:02 PM

I live in the Daventry area NN11 0RH and all of my Samsung tvs will not save the channels after a retune which the tv update advised us to do after the 21st April. The old LG set is working but thst was retuned a couple of weeks okay and is working fine. The Samsung sets just say weak signal after the auto retune. I rang Samsung today with little joy. Check your ariel they said but one tv (LG) gets a signal. So I am very confused why I cannot save any freeview channels. Can anyone help please?

link to this comment
Dave's 1 post GB flag
Dave's: mapD's Freeview map terrainD's terrain plot wavesD's frequency data D's Freeview Detailed Coverage
8:52 PM

hi, i am on the winter hill transmitter, i seem to no longer have BBC news hd, on 107 cant find any info regarding this on the freeview or digital UK web sites.
so not sure if this channel has gone due to the 700mhz sell off or if there is a fault, any help or info on this would be gratefully received.

link to this comment
chris's 5 posts GB flag
Tuesday, 1 May 2018
11:41 AM

Live in Southend-on-Sea and since the Freeview update afew weeks back have lost at least 10 to 15 channels have done so many updates and factory resets just don't know what the problem is Freeview claim everything is fine at there broadcast sites so what now live in a block with 48 other flats and my neighbours have reported the same issues.

link to this comment
Darren's 1 post GB flag
Darren's: mapD's Freeview map terrainD's terrain plot wavesD's frequency data D's Freeview Detailed Coverage

12:53 PM


Contact the organisation rthat is responsible for managing your flats. They are also responsible for the aerial system that may now need adjustments since the frequency changes recently.

Many communal aerial system have filters to remove what was originally unwanyed signals, but they may well now be filtering out some wanted signals - hence the need for attenion to the system.

link to this comment
MikeP's 3,056 posts GB flag

12:55 PM


Try unplugging your aerial and then doing a full retune without it. Then plug the aerial back in and do a retune. It is sometimes the case that the software that runs the set will not save new data until the 'old' has been removed.

link to this comment
MikeP's 3,056 posts GB flag
Select more comments

Your comment please
Please post a question, answer or commentUK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.

Privacy policy: UK Free Privacy policy.