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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



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Comments
Thursday, 24 May 2018
A
Ann
8:16 AM

Updated my tv channels yesterday . Had a power cut this morning . Lost all the channels so reset them.
Picture is breaking up . Any suggestions

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Ann's 1 post GB flag
T
Terry
11:27 AM

For the last two nights, all BBC channels have vanished from the early hours until just before 6.00am. What could be happening? Framlingham area.

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Terry's 1 post GB flag
S
StevensOnln1
sentiment_very_satisfiedPlatinum

12:30 PM

Ann & Terry: Please can you both provide full postcodes so that we can see which transmitter you're using, where you are in relation to them and your predicted coverage etc.

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StevensOnln1's 3,601 posts GB flag
Saturday, 26 May 2018
W
Wayne Heyes
10:34 AM

For some reason the last 2 days my living room tv is picking up no channels

I've returned manual and first time installation but still doesn't work

But my bedroom tv in the next room is fine

I don't want to spend the whole bank holiday in my bedroom just to watch tv

Help !

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Wayne Heyes's 1 post GB flag
S
StevensOnln1
sentiment_very_satisfiedPlatinum

12:49 PM

Wayne Heyes : Are both TVs connected to the same aerial? If they are, you have a fault such as a loose cable or connection somewhere between the living room TV and the point where the aerial feeds split. Start by checking for any loose or damaged cables or connections behind the living room TV.

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StevensOnln1's 3,601 posts GB flag
Thursday, 31 May 2018
M
Merv Morris
12:24 AM

We have 'lost BBC west country and only get spotlight when returning. No option to select SW or West country. Suggestions?

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Merv Morris's 1 post GB flag
T
ted.chuck
10:05 AM

Hi I have disconnected the aerial done a rescan on the Sony but again ITV will not show on the TV this happens quite often then after a few days it will come back any ideas what to do will help thanks ted Chuck

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ted.chuck's 7 posts GB flag
S
StevensOnln1
sentiment_very_satisfiedPlatinum

2:36 PM

Merv Morris: Have you checked for any loose or damaged cables or connections behind your TV? Please provide a full postcode so that we can see which transmitter you're using, where you are in relation to it and your predicted coverage.

ted.chuck: As per my reply to you yesterday on the Heathfield page you most likey have a fault with your aerial system. Retuning will not fix a weak signal, you need to investigate properly so start by checking for any loose or damaged cables or connections.

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StevensOnln1's 3,601 posts GB flag
Friday, 1 June 2018
M
MC Black
10:49 AM

Dear Sirs,

I can NOT make sense of your website.- it is far too complicated for me.

Please send me a list (in channel number order) of channels that I should be able to receive on the Bengeo transmitter (Hertford)

My medical advisors have instructed me to avoid stressful situations - and I'm sorry to have to tell you that this is doing nothing whatsoever to help.

I have created a unique email address for your response so it will NOT be treated as spam by my filtering software.

I look forward to hearing from you and thank you, in anticipation, for your assistance.

Yours faithfully,

MC Black






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MC Black's 1 post GB flag
Saturday, 2 June 2018
T
Tracey
1:36 PM

Suppose to be on the Crystal Palace transmitter HP235RU but the tv keeps retuning to Oxen Bucks as a result missing some channels did a manual retune no help as done the reset still no good.

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Tracey's 3 posts GB flag
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