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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Monday, 11 March 2024

2:20 PM

Adam :

To be able to give any helpful comment we need more information. What radio stations are you trying to receive and normally receive, are they DAB, FM, LW, MW, and also a full postcode? Partial ones don't work in reception checkers.

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Chris.SE's 4,201 posts GB flag
Wednesday, 27 March 2024
David Richards
9:11 AM

Dear UK Free TV,

When is the work on the Winter Hill transmitter mast going to stop or be completed? This is the third or fourth week that we have lost most, if not all our channels. The service is a disgrace.

My wife and I are both elderly and housebound with health issues and are sheltering from the coronavirus as we are both vulnerable, and my wife relies on Freeview for most of her television viewing, and when the channels break up, or just aren't even there, she gets very distressed and even cries. You are damaging her mental wellbeing. So sort it out once and for all.

Get it working. Get it fixed. And then leave it well alone.

Regards, and very Annoyed,
David & Rosanna Richards

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David Richards's 1 post GB flag

11:56 AM

David Richards: This is an independent technical help website, which has no connection to Freeview, any channel or the transmitter company.

Arqiva who operate the transmitters do not announce completion dates for any engineering work as much of it is dependant on weather conditions being suitable to carry out the work (the engineers cannot work high up the mast in heavy rain or high winds). There has been work going on at numerous transmitter sites across the country, particularly since the fire at Bilsdale to ensure that the structures (some of which are 50+ years old) are still in a safe condition and are not at risk of fire or collapse and to ensure that the transmitter equipment can continue to operate reliably.

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StevensOnln1's 3,639 posts GB flag

7:35 PM

David Richards :

If you provide a full postcode we can check your predicted reception and see if there's suggestions to improve your reception.
Is your aerial external on a pole? or in a loft? How old is it? If external have you had a look to make sure it seems intact and is still pointing correctly?
Check all your accessible coax connections to make sure the are connected properly and there's no corrosion or water.
Do you have any aerial amps/splitters to feed more than one TV/Device?

I hope you hadn't tried retuning in the first instance if/when the set said no signal or the pictures were badly pixellated. You can't tune to signals that aren't there or can't be decoded, if you do that it can clear your correct tuning.

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Chris.SE's 4,201 posts GB flag
Friday, 10 May 2024
Susan Brown
4:46 PM

All channels were fine last Friday, however, unable to get
a signal anywhere in the house since then.

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Susan Brown's 1 post GB flag

5:23 PM

Susan Brown:

As you haven't given a full postcode, we've no idea which of 1100+ transmitters in the country you might/should be receiving, some of which are having Planned Engineering. not that you should have no signals for the best part of a week.

Note all the points in my post before yours.

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Chris.SE's 4,201 posts GB flag
Monday, 20 May 2024
Jackie Dennis
7:10 PM

Hi there,

We appear to be having issues with reception within our house at KA6 7HA. Some Freeview channels are not available and others are pixilated and breaking up. Our station is Darvel. We have had an aerial engineer out and he says the signal is there but reception is week.

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Jackie Dennis's 1 post GB flag
Jackie's: mapJ's Freeview map terrainJ's terrain plot wavesJ's frequency data J's Freeview Detailed Coverage
Tuesday, 21 May 2024

5:04 AM

Jackie Dennis:

I have replied to John Dennis's post here Freeview reception has changed? | free and easy for 21 years
If you are not correctly tuned, you'll need to do a full retune.

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Chris.SE's 4,201 posts GB flag
Sunday, 26 May 2024
9:07 AM
Sutton Coldfield

Good morning, we have lost all channels on 2 multiplexes-BBCB all HD channels and D3&4

I have followed the instructions to clear channel list and rescan but it has not worked.

I am in B76 1RZ Sutton Coldfield area

Please can you advise

Thank you

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Carol's 4 posts GB flag
Carol's: mapC's Freeview map terrainC's terrain plot wavesC's frequency data C's Freeview Detailed Coverage

2:17 PM


Hi Carol. As you are so close to Sutton Coldfield I wouldn't have expected any real issues. However the transmitter was listed for Planned Engineering earlier in the week and that work may not be completed, but breaks in transmission are usually short. There aren't any faults currently listed.

It actually isn't a good idea when you are correctly tuned to retune when you have no signal - you cannot tune to signals that aren't there! The usual result is to just clear the correct tuning.

As it's just the BBCB HD and the D3&4 multiplexes that you are missing. if you haven't now got them back, then try a MANUAL tune on UHF channels C40 for BBCB HD and C46 for D3&4.

Do check obvious things such as your coax plugs etc. plugged in correctly and that your aerial still looks intact and is pointing correctly.
If you are still having issues, please post back with as much detail as possible.

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Chris.SE's 4,201 posts GB flag
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