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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Sunday, 26 June 2011
hillary price
10:15 PM

i had all channels up until thursday, then i lost itv channel 4 and 5 and all other channels, ive tried unpluggin n resettin to no avail, for our postcode its saying no signal problems, can anyone help ????

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hillary price's 1 post GB flag
hillary's: mapH's Freeview map terrainH's terrain plot wavesH's frequency data H's Freeview Detailed Coverage
11:09 PM

Bought a freeview tv from Currys yesterday.All channels have scanned in perfectly apart from ITV1, CH4 and Five. If I'm on BBC2 and press 3, 4 or 5 BBC2 remains.
Where are these channels please?


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CHRIS LEE's 2 posts GB flag
CHRIS's: mapC's Freeview map terrainC's terrain plot wavesC's frequency data C's Freeview Detailed Coverage
Monday, 27 June 2011

7:49 AM

CHRIS LEE: Although that could be an actual problem with the TV, for a test try carrying out a manual scan on Ch39, as thats the multiplex at Malvern that carries the channels you are having problems with.

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jb38's 7,179 posts GB flag
3:16 PM

ITV1, Ch4 and Ch 5 have suddenly disappeared from Freeview today. ITV2 andITV 1+1 a well. Everything else OK, as well as analogue works on ITV1, 4 and 5. EPG works. If I press the actual channel number for the non working channels, the programme info comes up as usual, but no picture !
I live in Surrey. There was a comment from someone which makes me reluctant to retune unless as a last resort. Why should a handful of channels just disappear ? I have Freeview in a Toshiba DVD recorder.

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Gerald's 5 posts GB flag
Gerald's: mapG's Freeview map terrainG's terrain plot wavesG's frequency data G's Freeview Detailed Coverage
Mike Dimmick

6:27 PM

Michael Lancaster: Permanent until switchover next April.

In fact the power level is not low. It's the same as the other multiplexes. However, because they use a different mode, they require effectively twice as much power as the other multiplexes to provide the same coverage. The reason for this is historical.

After switchover, all SD multiplexes will use the same mode. The HD mux uses a different mode entirely, which requires about the same power for the same coverage area, so all multiplexes will be equal from Crystal Palace as all have the same power level.

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Mike Dimmick's 2,486 posts GB flag
10:43 PM

I'm trying to set up freeview for a friend who lives in the Cambusbaron area of Stirling.It is only 18 miles from Black Hill transmitter but probably not line of sight as Gillie's hill is in the way. Can only receive one Mux (ITV) fine, but not the BBC at all. There is a sub transmitter in Bridge of Allan 3 miles away. How do I tune in to that? Just using a sony freeview TV

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Tony's 1 post GB flag
Tony's: mapT's Freeview map terrainT's terrain plot wavesT's frequency data T's Freeview Detailed Coverage
Tuesday, 28 June 2011
12:12 PM

Hi guys, The signal dropped out here too in manchester M7, blank screen on all channels and every scan, no signal. I kept scanning for channels and nothing. It's back on now at 12:09pm but that was after i wiped all setting and reloaded it as a 1st time instalation.

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m's 1 post EU flag
Mike Dimmick

2:29 PM

Tony: Yes, the prediction at that location from Black Hill is currently shown as poor. It is expected to improve next year, possibly when the Tyne Tees region completes switchover.

Bridge of Allan only provides three multiplexes, but the probability of reliable reception is shown as good from all three.

You're likely to need a different aerial to use the relay. It transmits in Group A, which wideband aerials are relatively weak in, so a grouped aerial is advised. An existing Black Hill aerial would be Group B. The aerial would also need to point at the transmitter, and the aerial elements need to run up-and-down rather than side-to-side (vertical polarization rather than horizontal).

The predictor also shows that a reliable three-multiplex service should be available from the Craigkelly transmitter north of Edinburgh, though you'd get the Edinburgh STV news service rather than Glasgow. You need a wideband aerial for all six multiplexes, though the prediction for the commercial multiplexes is poor.

Aerials are designed to reject signals from the wrong group, from other directions, and from the other polarization, so it's likely that there is too little signal to just tune into one of the other transmitters.

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Mike Dimmick's 2,486 posts GB flag
4:01 PM

jb38, thanks for that. I did a re-scan and all now seems ok. I think we are actually on the Sutton Coldfield transmitter, although Malvern is obviously closer.

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CHRIS LEE's 2 posts GB flag
CHRIS's: mapC's Freeview map terrainC's terrain plot wavesC's frequency data C's Freeview Detailed Coverage
Wednesday, 29 June 2011
Ron Folkett
9:53 AM

have just un plugged my digtal box & aerial scanned with out airel then rescanned with aerial and things seem fine!! fingers crossed!! opps have itv chanels but they are braking up spoke too soon!!

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Ron Folkett's 2 posts GB flag
Ron's: mapR's Freeview map terrainR's terrain plot wavesR's frequency data R's Freeview Detailed Coverage
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