menuMENU    UK Free TV logo Help!



Click to see updates

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

All questions
BBC Three Linear channel re-opens1
Removing all barriers to communication between diverse cultures2
How do I get a test card with Freeview3
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau4
Can I receive UK TV in Ghana?5
In this section
I have now lost all signal can you tell me what the problem might be?1
I have a Durabrand cg5660-m and I need the lock key code!2
What is the Inversion Effect and why does it effect my Freeview TV reception? 3
My ITV/C4 Freeview channels have disappeared - what can I do? Is it my SCART ca4
My high gain aerial can't get all the Freeview channels I expected5
What are the aerial types about? Are they high-gain?6

Monday, 17 January 2011

1:45 PM

Andrew Machin: See where your aerial points, or on which frequencies you receive analogue or digital services.

link to this comment
Briantist's 38,905 posts GB flag
3:47 PM

i got my freeview box the other day and have installed it correctly but still cant get ANY channels. please help.

link to this comment
dean's 4 posts GB flag

3:49 PM

dean: Are you connected to a rooftop aerial pointing at a Freeview transmitter?

link to this comment
Briantist's 38,905 posts GB flag
Mark A.

7:12 PM
Haywards Heath

dean: Do you live in a freeview area?
If you can get Channel 5 then you can get digital.
If you can't then you may have to wait until 2013.
At the top of this page in the 'MY SETTINGS' enter your postcode then click on 'UK Free TV map' to check if your transmitter is transmitting digital or not.

link to this comment
Mark A.'s 374 posts GB flag
Mark's: mapM's Freeview map terrainM's terrain plot wavesM's frequency data M's Freeview Detailed Coverage
Tuesday, 18 January 2011
N Evans
10:29 PM

I.m having issues too on sutton coldfield transmitter, everything disappeared at 9.30 ish last night. Now I can only pick up some BBC channels. It went while I was watching it.

link to this comment
N Evans's 3 posts GB flag
Wednesday, 19 January 2011
Monday, 24 January 2011
rob izzard
12:47 PM

digitel tv why cant i get telextext holidays in exeter

link to this comment
rob izzard's 1 post GB flag
3:17 PM

I live in Yate (BS37)and cannot get my box to pick up any digital teletext at all. Any suggestions?

link to this comment
Tony's 1 post GB flag
Tuesday, 25 January 2011
1:22 PM

anybody having problems in leeds/yorkshire area, i lost all channels yesterday and now nothing comes back, tried switching off, disconnecting everything and scan with n without freeview box all to no results

link to this comment
chris's 1 post GB flag
Select more comments

Your comment please
Please post a question, answer or commentUK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.

Privacy policy: UK Free Privacy policy.