menuMENU    UK Free TV logo Help!

 

 

Click to see updates

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



All questions
BBC Three Linear channel re-opens1
Removing all barriers to communication between diverse cultures2
How do I get a test card with Freeview3
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau4
Can I receive UK TV in Ghana?5
In this section
I have now lost all signal can you tell me what the problem might be?1
I have a Durabrand cg5660-m and I need the lock key code!2
What is the Inversion Effect and why does it effect my Freeview TV reception? 3
My ITV/C4 Freeview channels have disappeared - what can I do? Is it my SCART ca4
My high gain aerial can't get all the Freeview channels I expected5
What are the aerial types about? Are they high-gain?6

Comments
Tuesday, 25 January 2011
H
Helen
8:00 PM
Bridgwater

I live in TA6 7PA and use the Mendip transmitter. I lost Film 4 and several other channels and no amount of rescanning, resetting TV to shipping condition and rescanning will help. Totally fed upwith it now.....:o(

link to this comment
Helen's 1 post GB flag
Helen's: mapH's Freeview map terrainH's terrain plot wavesH's frequency data H's Freeview Detailed Coverage
N
Nicola
8:33 PM

Clennon Valley transmiter
has lost channels
11,12,19,21,22,24
tried rescan but no joy
is any one else having trouble????

link to this comment
Nicola's 1 post GB flag
K
Kevin b
8:37 PM
Gloucester

In ridge hill area and lost all channels on mix a and b.
This happened tonight any ideas why as retune or reset does not work

link to this comment
Kevin b's 1 post GB flag
Kevin's: mapK's Freeview map terrainK's terrain plot wavesK's frequency data K's Freeview Detailed Coverage
Wednesday, 26 January 2011
Briantist
sentiment_very_satisfiedOwner

9:11 AM

rob izzard: The Telextext Holidays channel is not broadcast from public service transmitters.

link to this comment
Briantist's 38,915 posts GB flag
Briantist
sentiment_very_satisfiedOwner

9:32 AM

Tony: That will be the make of box you have that doesn't support MHEG5. Try another box.

link to this comment
Briantist's 38,915 posts GB flag
Select more comments

Your comment please
Please post a question, answer or commentUK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.







Privacy policy: UK Free Privacy policy.