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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Sunday, 20 February 2011
5:07 PM
Gerrards Cross

Hi, I live in SL9 9PD area and on friday night lost all multiplex C channels. This was the case for the two tv's upstairs but the tv downstairs is still receiving all channels and multiplexes. ALl three tv's have built in freeview. I have tried rescanning and restoring to factory settings but still cannot receive multiplex C. The multiplex does not appear in teh diagnostics list at all. Any ideas?
Your help is much appreciated!

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Gemma's 1 post GB flag
Gemma's: mapG's Freeview map terrainG's terrain plot wavesG's frequency data G's Freeview Detailed Coverage
Monday, 21 February 2011

6:16 AM

Peter Sorrell: Answered your question elsewhere.

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Briantist's 38,915 posts GB flag
9:50 PM

good evening
we are having problems with our free view box. the commercial channels get erased from time to time. we do a factory re set and get them back. sometimes this works others not. we wait a couple of days and we do a re set and get them back again. the transmitor is winter hill. we live at bl7 9sp

do we need an new aerial

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graham's 1 post GB flag
graham's: ...
Tuesday, 22 February 2011

6:54 AM

graham: I would suspect you need a new box. It is unlikely that your aerial could cause the problem.

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Briantist's 38,915 posts GB flag
3:30 PM

thanks briantist great advice worked a treat

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tombett's 2 posts GB flag
tombett's: mapT's Freeview map terrainT's terrain plot wavesT's frequency data T's Freeview Detailed Coverage
Tony Mason
5:35 PM

Briantist - Further to my posting on thurs 10th Feb at 1237 my postcode is TN33 9LF

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Tony Mason's 2 posts GB flag
Tony's: mapT's Freeview map terrainT's terrain plot wavesT's frequency data T's Freeview Detailed Coverage
Wednesday, 23 February 2011
12:37 AM

all my chanels have gone of all i can get is analog ts19

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marilyn's 1 post GB flag
4:08 AM

I have a Panasonic HDD recorder, as have a couple on neighbours, but it frequently loses all prog's from it's programme guide. A re-tune restores them. It is not as though we are in a poor signal area, being about 10 miles from Mendip transmitter
Any suggestions?

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Len's 2 posts GB flag
Len's: mapL's Freeview map terrainL's terrain plot wavesL's frequency data L's Freeview Detailed Coverage
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