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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



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Comments
Wednesday, 21 September 2011
Hannah Beckitt
10:26 PM
Ashby-de-la-zouch

Hi Postcode is LE65 2QX
Our TV has been saying 'no signal' for a couple of weeks, which was about the time of our first stage of switchover. It is a digital TV Toshiba Regza Model 32AV713B1.
I have reset the TV tonight, cleared and rescanned channels and now it just says 'please scan channels' but when I do this it doesn't find anything.
Is it co-incidence or is it our aerial maybe? - which is on our roof. We have always used a booster device that plugs in near the TV. I think we were told the aerial is one of the original digital ones.
Any help gratefully appreciated
Thanks very much

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Hannah Beckitt's 1 post GB flag
Hannah's: mapH's Freeview map terrainH's terrain plot wavesH's frequency data H's Freeview Detailed Coverage
Briantist
sentiment_very_satisfiedOwner

10:31 PM

Bertie: In that case then I suspect there is a problem with the device, rather than a problem with the signal. I guess only Sony can help.

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Briantist's 38,910 posts GB flag
Thursday, 22 September 2011
J
Jord
3:46 AM

tonight and last night ive lost all channels for hours at a time and when signal does return i dont have all the channels ive done the first time installation over and over. and followed the instructions above multiple times what the hell is going on and why is nothing ever straight forward!!!!!!!!!?????????

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Jord's 1 post GB flag
S
Steve
9:16 AM
Solihull

B91 3JU. Have got all channels but Red button not working have followed re tune advise any ideas?

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Steve's 4 posts GB flag
Steve's: mapS's Freeview map terrainS's terrain plot wavesS's frequency data S's Freeview Detailed Coverage
V
val goldthorp
6:16 PM

fred hadlum: I have a small Alba TV with inbuilt freeview.
Re-tuning is fine but EPG is weird.
As you go down the list the tim moves forward so I cannot see what current prog is and by channel 9 it shows what is on 7 hours later!
Any suggestions?
All fine before retuning.

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val goldthorp's 1 post GB flag
D
d turner
7:49 PM
Stowmarket

my ariel is on pole attached to brick shed i have good reception on all bbc channels with high signal strength but all itv and c4 have poor reception and very low signal 1 how can i resolve this

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d turner's 1 post GB flag
d's: mapD's Freeview map terrainD's terrain plot wavesD's frequency data D's Freeview Detailed Coverage
Friday, 23 September 2011
P
Paul
5:54 AM

I have a free-view box in connection with my TV, with all channels. Before the national retuning, I had all channels. Now I do not have all channels even though the EPG is still there, I can see the channels list and times. It looks as if I have the data transmission but not all visual channel transmission. All other TVs in the house have a free-view box installed inside them and they all work perfectly! Please tell me what should I do?

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Paul's 1 post GB flag
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