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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Sunday, 25 September 2011
8:22 PM

I just bought a value set top box from Argos, when installation completed it shows: "database empty" what shall I do its really annoying! help pleaaaaaaaaaaaaaase i live in Hampden Park in Eastbourne everyone's got Freeview here!

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Patrick's 1 post GB flag
Patrick's: mapP's Freeview map terrainP's terrain plot wavesP's frequency data P's Freeview Detailed Coverage
Monday, 26 September 2011
Ron Lake

12:14 AM

Patrick, Could be a faulty box, ask for an exchange or refund.

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Ron Lake's 73 posts GB flag
Ron's: mapR's Freeview map terrainR's terrain plot wavesR's frequency data R's Freeview Detailed Coverage
Tuesday, 27 September 2011
10:12 AM

Niall Ledger:
Excellent advice, my telly is fixed! Many thanks.

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Liz's 1 post GB flag
Lesley Gyford
12:56 PM

I have completed all the steps above several times i.e. the rescan with nothing in the RF socket and have also manually tuned to the 6 MUX. The channels are all fine (although Challenge is appearing twice - once on 46 and again on 795) However, the EPG will only load 2 - 3 day's worth.

I am pretty sure the aerial is pointing toward the Nottingham transmitter (although some of my neighbours aerials appear to be pointing toward Waltham. Any suggestions?

I have a Humax PVR box and my postcode is NG9 3BG

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Lesley Gyford's 2 posts GB flag
Lesley's: mapL's Freeview map terrainL's terrain plot wavesL's frequency data L's Freeview Detailed Coverage
Arthur Lewin
3:31 PM

My aerial is attached to the chimney on my roof facing the sutton Coldfield transmitter. I get very intermittent reception ogn ALL BBS channels, including radio and many of the other channels apart froom ITV, Channel4,5,E ITV+1 give me a weak signal message.

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Arthur Lewin's 2 posts GB flag
Arthur's: mapA's Freeview map terrainA's terrain plot wavesA's frequency data A's Freeview Detailed Coverage
Wednesday, 28 September 2011
12:47 AM

Just tried retune as above. Now have only 21 channels (BBC) only and no ITV etc. What a shambles. Any ideas to help?

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Jim's 1 post GB flag

1:39 PM

Jim: You have not provided any information about where you are. Have you looked at Freeview signals: too much of a good thing is bad for you | - independent free digital TV advice ?

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Briantist's 38,899 posts GB flag

1:50 PM

Lesley Gyford: Which model of Humax box do you have?

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Briantist's 38,899 posts GB flag
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