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What can I do when my Sky Digibox says 'No Signal' or 'Technical fau

What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?

What can I do when my Sky Digibox says 'No Signal' or &
published on UK Free TV

How to Reset a Sky Digibox when 'No Signal' appears.

Reset method 1 - Delete and Rescan

  1. Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.

  2. Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.

  3. Check cables and connectors are in good order.
  4. Wait for at least 30 seconds.
  5. With the card still out of the machine, plug the Digibox back into the mains.
  6. Ignore all the messages, and wait for around a minute.
  7. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  8. Insert viewing card, wait a few seconds.
  9. Check 104 for Channel 4 and 105 for five.

Reset Method 2 - Reset the LNB

If the above method does not work, the LNB may have a fault.
  1. Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]

    On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]

    Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".

  2. Then press [1] to go to the RF output menu.
  3. Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
  4. Press [DOWN] and [SELECT] to select Save New Settings.
  5. Press [SKY].
  6. Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
  7. Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
  8. Press [SKY].

Reset Method 3 - Upgrade the system software

If there are still problems:

  1. Turn the Digibox off at the mains again and remove the viewing card.
  2. Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
  3. Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.

  4. Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
  5. Ignore all the messages, and wait for around a minute.
  6. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  7. Insert viewing card, wait a few seconds.
  8. Check 104 for Channel 4 and 105 for five.

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Monday, 15 July 2013

6:39 AM

Nancy: If you are getting no input for both signals, then I would suspect damage - or at least movement - of your satellite dish.

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Briantist's 38,915 posts GB flag
9:32 PM

Thank you for your reply Briantist.

The satellite dish is quite out of reach for us to check. Do i need to contact Sky so they can sent out someone or do I need to contact a private?


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Nancy's 2 posts GB flag
11:41 PM

Hi, I'm having a problem where If im recording i can only watch that channel, if I turn over its says no satellite being recieved as soon as the recording has finished I can watch all programmes!? I restarted, rebooted checked the leads, removed the leads and put them back but nothing seems to help :-(

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Mands's 1 post GB flag
Tuesday, 16 July 2013

9:30 AM

Mands: On the assumption that you are using a twin tuner recorder as witnessed by two LNB inputs being seen, then the problem you are experiencing will likely be caused by a fault on one of the two inputs.

You should go into the signal check screen as this will reveal which one of the inputs is defective, or alternatively only have LNB1's input connected and check if you can view anything, if you can remove the feed going into LNB1 and connected the other coax into it, if this results in no picture being seen then this input is faulty.

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jb38's 7,179 posts GB flag
8:51 PM


I have had the "No sateliite signal is being received message" for weeks, maybe a month...only on some channels tho.

Tried all the things it tells you to do on the sky website with no joy, have just reset the LNB and it worked first time!!

Really happy, thanks!

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Andy's 1 post GB flag
Tuesday, 23 July 2013
Maureen Rhead
9:00 PM

I take it the thunder storms we are experiencing are having an effect on the sky system. It keeps coming up with no signal but sorts itself out. Very annoying as I keep missing bits of my programmes.

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Maureen Rhead's 1 post GB flag

9:14 PM

Maureen Rhead: It's not the thunder storms themselves, but the very heavy rain between your dish and the satellites, which is many miles above the equator over Africa.

Normally you might expect disruption for perhaps 20 minutes at a time.

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Briantist's 38,915 posts GB flag
Friday, 26 July 2013
11:23 AM

Hi there
I have had this message for weeks on my system. I do not have a viewing card, but have enjoyed my sky freeview for years until now? What else could be the problem. I can get a clear picture, but no signal for the channels and this message comes up constantly?

I too have tried all the above to no avail. Yhe box must be owrking fine otherwise i don't think i would get any messages at all. Ariel fine, tv fine...I have changed nothing, but cannot connect to any of the channels. Thanks for your help.

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Jay's 4 posts GB flag

11:25 AM

Jay: have you tried method 2 above?

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Briantist's 38,915 posts US flag
11:27 AM

Hi - yes i did, but nothing at all?

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Jay's 4 posts GB flag
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