menuMENU    UK Free TV logo Help!



Click to see updates

What can I do when my Sky Digibox says 'No Signal' or 'Technical fau

What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?

What can I do when my Sky Digibox says 'No Signal' or &
published on UK Free TV

How to Reset a Sky Digibox when 'No Signal' appears.

Reset method 1 - Delete and Rescan

  1. Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.

  2. Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.

  3. Check cables and connectors are in good order.
  4. Wait for at least 30 seconds.
  5. With the card still out of the machine, plug the Digibox back into the mains.
  6. Ignore all the messages, and wait for around a minute.
  7. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  8. Insert viewing card, wait a few seconds.
  9. Check 104 for Channel 4 and 105 for five.

Reset Method 2 - Reset the LNB

If the above method does not work, the LNB may have a fault.
  1. Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]

    On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]

    Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".

  2. Then press [1] to go to the RF output menu.
  3. Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
  4. Press [DOWN] and [SELECT] to select Save New Settings.
  5. Press [SKY].
  6. Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
  7. Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
  8. Press [SKY].

Reset Method 3 - Upgrade the system software

If there are still problems:

  1. Turn the Digibox off at the mains again and remove the viewing card.
  2. Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
  3. Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.

  4. Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
  5. Ignore all the messages, and wait for around a minute.
  6. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  7. Insert viewing card, wait a few seconds.
  8. Check 104 for Channel 4 and 105 for five.

All questions
BBC Three Linear channel re-opens1
Removing all barriers to communication between diverse cultures2
How do I get a test card with Freeview3
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau4
Can I receive UK TV in Ghana?5
In this section
Can I use my ex-contract sky digital satellite receiver to get Freeview channels1
Can I stop paying Sky and use my satellite receiver to get Freeview ?2
I have a Panasonic TV with integrated Freeview how can I record Freeview channel3
My Sky box has a "no signal message" - what do I do?4
How do I change the RF output channel on a Sky Digibox?5
I have split the signal from my satellite dish and now nothing works.6

Thursday, 19 April 2012
Dave Lindsay

12:15 PM

margaret price: Look for ITV1 in the 800s (i.e. from programme number 800). If you have Channel 4 and Channel 5 then you would be expected to have ITV1 as well because they are in the same group.

link to this comment
Dave Lindsay's 5,724 posts GB flag
Dave Lindsay

12:16 PM

margaret price: My apologies, I was thinking of Freeview rather than Sky. I can't help with getting your Sky box to show ITV1. Hopefully someone who can will be along soon.

link to this comment
Dave Lindsay's 5,724 posts GB flag
Monday, 23 April 2012
Pat Slattery
6:05 PM

I brought my Sky box to Lithuania and fitted a 1.2mtr dish, the signal strength is 80-100% and I recieve many Sky channels perfectly,( e.g.CBS reallity etc, all News Ch. except BBC, free film Cha. radio stations etc. but If I select any BBC CH.,(1-2-3-4 Parl.etc). ITV 1-2-3-4, CH4, CH5,it shows "No Satallite signal being received", can anyone please help?, thank you.

link to this comment
Pat Slattery's 2 posts LT flag
Tuesday, 24 April 2012
Julie Burford
1:34 PM

Hi wonder if you can please help
We currently have sky plus downstairs and 2 freesat boxes in the kids bedrooms upstairs, always had a really good signal with no problems.
However today both rooms with the freesat boxes tvs are saying no signal but main telly with skyplus is fine
Any ideas please

link to this comment
Julie Burford's 1 post GB flag
Monday, 30 April 2012
5:47 PM

I Have a quite old probably at least 8 to 10 year old grundig digibox i have the no satelite signal is being received have tried the various things to do on here with no luck in the signal test is blank,signal quality is blank and lock indicator not locked any ideas as it was ok earlier

link to this comment
Guy's 1 post GB flag

7:40 PM

Guy: Considering the age of the box its a wonder that its power unit is still working, or of course maybe its not! as the symptom you report is usually displayed when power supply to the tuner drops under a certain level.

That said, have you tried resetting the box? this achieved by removing the mains plug and leaving it about 30 seconds or so before reconnecting it to the mains supply again, then once it starts responding to the remote control letting it go through its lengthy "searching for listings" procedure.

If this procedure fails to resolve the issue then another thing it could also be is that your dish has been moved a fraction out of line by recent high wind, and with no-one no matter how experienced they may be being able to detect this without the aid of a meter as it only takes the slightest of movements to knock out the signal.

If you can access the dish try giving it a slight nudge (tap) one way or the other in its horizontal plane.

link to this comment
jb38's 7,179 posts GB flag
Wednesday, 2 May 2012
Graham Richardson
10:36 PM

For the past week I am unable to get BBC radio channels.
The first staion I can get is 350 and only up to 378. When I key in 0102 for radio 2 instead of 0 appearing I get a speaker icon.

Have called Sky but they say they have never heard of this one, they offered to send someone out but as I am in Europe I had to bluff them off.

any ideas please?

link to this comment
Graham Richardson's 1 post PT flag
Thursday, 3 May 2012
Mr Singh
11:42 PM

Thanks, big help!

link to this comment
Mr Singh's 1 post GB flag
Friday, 4 May 2012
Donna Pesticcio
8:40 AM

I have built in freeview in my television, I have bought 3 different digital areials which say they are compatible for digital freeview, none of them have got a signal, i live next to a railway line would this effect it? also can uyou suggest an aerial

link to this comment
Donna Pesticcio's 1 post GB flag
Donna's: mapD's Freeview map terrainD's terrain plot wavesD's frequency data D's Freeview Detailed Coverage
Mark Fletcher

11:16 PM

Donna Pesticcio,Cardiff.(Caerdydd).
If you leave a full postcode preferably to ascertain the possibilities of freeview coverage in your locality,hopefully we should be of even more valued assistance to you !

link to this comment
Mark Fletcher's 673 posts GB flag
Mark's: mapM's Freeview map terrainM's terrain plot wavesM's frequency data M's Freeview Detailed Coverage
Select more comments

Your comment please
Please post a question, answer or commentUK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.

Privacy policy: UK Free Privacy policy.