What can I do when my Sky Digibox says 'No Signal' or 'Technical fau
How to Reset a Sky Digibox when 'No Signal' appears.
Reset method 1 - Delete and Rescan
- Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.
- Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.
- Check cables and connectors are in good order.
- Wait for at least 30 seconds.
- With the card still out of the machine, plug the Digibox back into the mains.
- Ignore all the messages, and wait for around a minute.
- Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
- Insert viewing card, wait a few seconds.
- Check 104 for Channel 4 and 105 for five.
Reset Method 2 - Reset the LNB
If the above method does not work, the LNB may have a fault.- Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]
On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]
Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu". - Then press [1] to go to the RF output menu.
- Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
- Press [DOWN] and [SELECT] to select Save New Settings.
- Press [SKY].
- Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
- Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
- Press [SKY].
Reset Method 3 - Upgrade the system software
If there are still problems:- Turn the Digibox off at the mains again and remove the viewing card.
- Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
- Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message ââ¬â this will be white text on a black screen. On some boxes this can appear as a half screen.
- Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
- Ignore all the messages, and wait for around a minute.
- Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
- Insert viewing card, wait a few seconds.
- Check 104 for Channel 4 and 105 for five.
All questions
In this section
Friday, 18 January 2013
N
Niek saal12:41 PM
Cardiff
Tried every thing, no signal please help
CF5 6NF
link to this comment |
Niek's: mapN's Freeview map terrainN's terrain plot wavesN's frequency data N's Freeview Detailed Coverage
be, Niek saal: On account of there being snow on the dish this would seem to be, by far, the most likely suspect. Should you attempt to knock it off then be careful not to knock the dish out of alignment as it will require being professionally set-up again. Even a minor movement (not visible to even the professional's eye) can be curtains to good reception.
link to this comment |
B
be12:51 PM
thanks for the mapped receiption area, but my box is still lighting red and not green. How would i get the green light to come on the box again, I have pressed on the sky power, will it come on again, what has happened, has the dish slightly moved out alignment, how would i move the dish to get a signal?
link to this comment |
be: I'm not familiar with Sky boxes so can't help. However, I would suspect the snow or ice to be the likely cause. It is something satellite viewers have to live with.
link to this comment |
B
be1:13 PM
can anyone help as to how i can get a green light on my sky box, only red light when press power, no green light?
link to this comment |
M
MARGARET LAWSON SMITH3:51 PM
HAVE FOLLOWED ALL THE HELPFUL ADVICE ON WHAT TO DO WHEN "NO SIGNAL" SHOWS. BEEN UP LADDER AND CLEARED SNOW, NOW TRYING TO RESET DIGIBOX, BUT FORGIVE MY FOOLISHNESS, I CAN'T FIND WHERE TO TAKE OUT THE VIEWING CARD! SHOULD IT BE ON THE FRONT OF BOX, SIDE, BACK? THANKS IF SOMEONE CAN HELP. MLS
link to this comment |
S
Sapphire3:53 PM
Hi for the past 3hrs my sky box keeps saying searching for listings and if I click out from it it's saying it isn't getting a satellite signal. Can this be to do with snow on there as I live on high ground. My friend tried to remove it with a brush but couldn't reach but I experienced the problems before he tried this
link to this comment |
J
jb385:12 PM
be: The issue of snow being on the dish or the alignment of same has no connection with the green light not coming on, as this indicates a problem with either the box or remote control.
As far as the box is concerned, remove the mains supply and then reconnect again after about 30 seconds or so, then once (hopefully!) it starts to respond to the remote control let it go through the usual searching for listings procedure.
On the subject of the remote control, try taking the batteries out and then reinserting them again, or better still trying a new set.
If none of these measures has any effect then that can suggest that the box has possibly developed a fault on its internal power supply, this being the usual cause of this type of problem.
link to this comment |
L
Laura5:44 PM
My sky is saying "no signal" and I cant get to the roof to take the snow off. . . Is there aanyone who can help?
Bristol
link to this comment |
J
jb388:30 PM
Sapphire: If you were experiencing problems in say "light" rainy conditions before the actual snow started then this indicates that either water has gained access to the "F" connector plug on the dishes LNB, or alternatively that the dish is slightly out of alignment, and slight misalignment of the dish will always result in a signal being lost at a much earlier stage than on one that's perfectly aligned.
Although irrespective of whether it is or not, snow on the surface of the LNB and / or the dish bowl will always block reception.
link to this comment |
Select more comments
Your comment please