menuMENU    UK Free TV logo Help!

 

 

Click to see updates

What can I do when my Sky Digibox says 'No Signal' or 'Technical fau

What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?

What can I do when my Sky Digibox says 'No Signal' or &
published on UK Free TV

How to Reset a Sky Digibox when 'No Signal' appears.

Reset method 1 - Delete and Rescan

  1. Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.

  2. Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.

  3. Check cables and connectors are in good order.
  4. Wait for at least 30 seconds.
  5. With the card still out of the machine, plug the Digibox back into the mains.
  6. Ignore all the messages, and wait for around a minute.
  7. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  8. Insert viewing card, wait a few seconds.
  9. Check 104 for Channel 4 and 105 for five.


Reset Method 2 - Reset the LNB

If the above method does not work, the LNB may have a fault.
  1. Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]

    On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]

    Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".



  2. Then press [1] to go to the RF output menu.
  3. Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
  4. Press [DOWN] and [SELECT] to select Save New Settings.
  5. Press [SKY].
  6. Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
  7. Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
  8. Press [SKY].


Reset Method 3 - Upgrade the system software

If there are still problems:

  1. Turn the Digibox off at the mains again and remove the viewing card.
  2. Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
  3. Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.

  4. Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
  5. Ignore all the messages, and wait for around a minute.
  6. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  7. Insert viewing card, wait a few seconds.
  8. Check 104 for Channel 4 and 105 for five.


All questions
BBC Three Linear channel re-opens1
Removing all barriers to communication between diverse cultures2
How do I get a test card with Freeview3
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau4
Can I receive UK TV in Ghana?5
In this section
Can I use my ex-contract sky digital satellite receiver to get Freeview channels1
Can I stop paying Sky and use my satellite receiver to get Freeview ?2
I have a Panasonic TV with integrated Freeview how can I record Freeview channel3
My Sky box has a "no signal message" - what do I do?4
How do I change the RF output channel on a Sky Digibox?5
I have split the signal from my satellite dish and now nothing works.6

Comments
Sunday, 25 December 2016
I
Ian
11:45 AM

After recent storms here in Mallorca ( south east) we've lost all BBC channels ,tried retuning sky box ,with no results ,although we've still got sky news ,challenge,just about channel 5,pick,and other freesat channels,tried retuning through service button manually inputting settings ( not sure if theyre correct though,got them off internet )altering LNB,albeit by hand ,we can tell they're still there as late at night we get the faintest picture for few minutes then it goes off,I'm assuming that's when the signal is stronger?
Would like if possible some tips to see if I can get it back to what we had two weeks ago ,thanks Ian .

link to this comment
Ian's 1 post ES flag
MikeP
sentiment_very_satisfiedPlatinum

5:12 PM

Ian:

Do you mean Mallorca in the Balearics? If so, you are lucky to get any signals from the Sky satellite services. Sky only has rights to transmit various programmes to the UK territories and they do not provide viewing cards to non-UK addrersses.



link to this comment
MikeP's 3,056 posts GB flag
Monday, 13 February 2017
J
Johnny5
11:31 AM

Hi, useful troubleshooting guide thanks.

Using old Amstrad DRX400 was working fine for the non subscription services which was fine. It has stopped working with no signal issue. Moved to known good connection same issue. I tried steps above but after doing 4,0,1 select box becomes non responsive nothing happens. I have left overnight it was still the same, power cycled by removing plug, it comes back on. Tried the software update method which appeared to do as described, however the pre and post os and epg version remain the same.

From signal test option on the box strength and quality are blank it's not locked network and transport both 0000.

Other box is HD and I can't find similar settings to compare.

Any suggestions?

link to this comment
Johnny5's 2 posts GB flag
J
Johnny5
11:39 PM

To follow up changed batteries in remote and can complete steps in 4, 0, 1 select but still get no signal. I tried changing transponder from 11.778 V to 10.714 H. This made no difference however.

link to this comment
Johnny5's 2 posts GB flag
MikeP
sentiment_very_satisfiedPlatinum

11:47 PM

Johnny5:

It's highly likely that the box's power supply has failed or is in the process of doing so. All you can do is disconnect it from the mains supply for at least 15 minutes, to let it cool down and clear all the data. Then plug it back in but do not bring it out of standby for at least 5 minutes. The turn it on and find out whether you have any programmes available. If you have then be ready to perform that again at some time as that suggests power supply problems internally. If you don't get any programmes then it very much looks as if the box has failed.



link to this comment
MikeP's 3,056 posts GB flag
Wednesday, 7 June 2017
D
Dave
11:13 AM

Hi before changing my Quad lmb had problem with 1 connection so changed connectors and cable and it then worked then I changed lmb now the one I fixed is not working coneters are tight what can I do please

link to this comment
Dave's 1 post GB flag
Thursday, 8 June 2017
MikeP
sentiment_very_satisfiedPlatinum

10:29 AM

Dave:

You need to recheck the 'F' connectors, ensuring that none of the outer braid is touching the inner core.It is always wise to remake the connection taking care to avoid any short circuits.

I assume you mean the LNB (Low Noise Block).



link to this comment
MikeP's 3,056 posts GB flag
Saturday, 1 July 2017
H
Hamish
6:33 AM

I live in the south of France and have lost freeview B (no signal)but have good Sky . Have done all the tests suggested above . What is the best way, please, of checking out the dish, cable?

link to this comment
Hamish's 2 posts GB flag
H
Hamish
6:48 AM

I live in the south of France and have lost freeview (no signal) but have good Sky . Is good reception for sky and indication that there a no problems with the dish or cables but a problem with the BBC/ITv/ satellite?

link to this comment
Hamish's 2 posts GB flag
MikeP
sentiment_very_satisfiedPlatinum

10:50 AM

Hamish:

It looks as if you are confused. Freeview is not on any satellite as it is an entirely ground-based service in the UK only. Also, BBC and ITV do not operate any satellite systems of their own but their programmes are carried on the Astra satellites which are also used by Sky. Those satellites also provide Freesat signals.

So what satellite services have you 'lost'? What ones do you still have? What dish are you using and what satellite receiver?



link to this comment
MikeP's 3,056 posts GB flag
Select more comments

Your comment please
Please post a question, answer or commentUK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.







Privacy policy: UK Free Privacy policy.