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    Comments
    Monday, 19 January 2015
    D
    declan
    10:06 AM

    i want a refund of 154 euro you took of my visa card for what 05 jan 2015 point of sale 7731 and 7731 so send my cash back

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    declan's 2 posts IE
    D
    declan
    10:24 AM

    declan: i am waiting for an answer i am a pensioner and i need that money my car insurancewas not paid because of you i have been trying to get in touch with you for the past 2 weeks you were taking 38 euro out of my account since last october for no reason i need that money back

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    declan's 2 posts IE
    M
    Mark Wood
    sentiment_satisfiedBronze

    6:44 PM
    Stoke-on-trent

    declan: This website is NOT the Sky website it is a website set up by members of the public to help people who are having technical / reception problems with Freeview / Freesat / Sky / Digital Radio etc.

    Sky can be contacted via their website at Sky.com

    Use the "Contact Us" section on that website to make a complaint.

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    Mark Wood's 62 posts GB
    Sunday, 24 January 2016
    M
    m.whitbrook
    sentiment_satisfiedBronze

    3:45 PM

    hello,please can some one help,i am getting really annoyed with my freesat reception,it gettin worse .my picture keeps freezingand breaking up on itv .whats wrong with it,my next door neigbour as installed a skye saterlight right next to mine ,could this be the problem.


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    m.whitbrook's 28 posts GB
    J
    jb38
    sentiment_very_satisfiedPlatinum

    11:30 PM

    m.whitbrook: If your Freesat reception has gone downhill since your neighbour installed a Sky dish right next to your own, then its either a coincidence, or alternatively whoever installed the dish has accidentally leaned on the end of your dish knocking it slightly out of alignment, this usually being in the horizontal (right/left) plane as sometimes happens in strong wind.

    Carry out a signal test on your Freesat box, if its found that the quality is lower than the strength, then the aforementioned is the most likely thing to have happened, as dishes can sit right next (parallel) to each other with no problems whatsoever being experienced.

    That said, if the signal check (strength / quality) reveals fluctuation in the levels received (if observed for a minute or so) than this can be an indication of an iffy connection in one of the "F" connectors fitted at each end of the coax, although its by far more usually an indication of water ingress in the "F" connector at the LNB (dish) end of the cable, said connector having to be unscrewed from the LNB, then further unscrewed from the coax for inspection.








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    jb38's 7,179 posts GB
    Tuesday, 26 January 2016
    M
    m.whitbrook
    sentiment_satisfiedBronze

    6:47 AM

    jb38: thank you for the reply,but its only happening on one channel itv1.and starts the same time every night.its pixlating the picture

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    m.whitbrook's 28 posts GB

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