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For the last six years, I have answered many thousands of personal emails that you have sent to UK Free TV.

Sadly, I am unable to offer this personal service at the moment.

Until I can restore this service, please can you leave any questions you have on an appropriate page, where they will be answered as soon as possible, or below, if you can't figure out where to ask.

I look forward to your questions!

Help with TV/radio stations?
BBC Three Linear channel re-opens1
Will car radios have to be replaced?2
Will UKTV History and FTN eventually be available on fSfS or Freesat? They are 3
Could u please explain why there are no subtitles on most of your films terresti4
Can I pay as you go for British Europsort on my digital tv without subscribing?5
In this section

Thursday, 25 October 2012
Linda Boyle
9:33 AM

Can I use a second TV from my switch over dish ?

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Linda Boyle's 2 posts GB flag
Ron Small
10:43 AM

I receive my signal from Pontop Pike transmitter and have always had excellent
reception on ( approx ) 140 combined TV and
radio channels on Freeview. Can you tell me
what happened yesterday (24/10/12 ) when I
have lost about half of these (no signal indicated) What can I do to restore the missing channels? Can you answer in laymans
terms please

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Ron Small's 2 posts GB flag
Ron Small
11:55 AM

Ron Small: Sorry (I told you I was a layman!!) I think I have found the answer to my question posted earlier on the loss of
Freeview channels. The aerial is connected
through a now defunct VHS recorder which was accidentally switched off. On switching this back on and auto-tuning the missing channels
are restored

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Ron Small's 2 posts GB flag
Dave Lindsay

12:07 PM

Ron Small: Unless you watch your VHS recorder via the aerial lead (rather than the scart lead) then there is no need to daisy-chain it on the aerial lead as it cannot receive any analogue (I assume).

Thus, if you disconnected it from the aerial lead you wouldn't need to leave it powered on.

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Dave Lindsay's 5,724 posts GB flag
12:47 PM


Prior to the digital switchover, our aerial in the attic was capable of receiving freeview. Since the digital switch over we have lost freeview in all rooms and on all devices. Tv's and digital USB stick.

Post code is GU16 6GP. We live in a relatively new house and the signal is distributed around the house via a "junction box"

I have noticed a few house around us have had external rooftop aerials installed. I don't want to go down that route if possible.



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Richard's 1 post GB flag
Richard's: mapR's Freeview map terrainR's terrain plot wavesR's frequency data R's Freeview Detailed Coverage
12:53 PM

I am unable to receive RTE 1, RTE2 or TG4. I have a Freeview TV, it is HD ready. How can I rectify this problem. All the other channels have appeared since the switchover.

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Eamon's 2 posts GB flag
Eamon's: mapE's Freeview map terrainE's terrain plot wavesE's frequency data E's Freeview Detailed Coverage
Dave Lindsay

1:12 PM

Richard : You need to do some logical "fault"-finding. I say "fault", but it "may" be entirely rectifiable.

Is your aerial directed to Hannington @ 268 degrees, with it set horizontally? If so, confirm that all channels are tuned to Hannington by viewing the signal strength screen when tuned to each:

BBC One = C45
ITV1 = C42
BBC One HD (if applicable) = C39
ITV3 = C41
Pick TV = C44
Film4 = C47

(There are only six multiplexes/signals which carry all the services so there should be no need to check them all - just these six/five will do. They are listed here DTG :: DTT Services by Multiplex )

Having established that the TV/box that you are using for testing is tuned correctly, then connect the feed from the aerial directly to it - that is so it doesn't go via the distribution amplifier ("junction box").

I wonder if the amplifier is set to boost the signal too much (boost it too much now switchover has occurred).

The digital signals prior to switchover were lower than they are now. In particular, the signals radiated by Hannington in your general direction were much lower than in others due to Guildford transmitter using the same channels. Consequently there was a large difference in pre-switchover signal strength versus post-switchover signal strength in your area.

An aerial setup that was installed to pick up the weaker pre-switchover signals may now be too sensitive and providing signals that are OTT. As you have an amplifier, it could be that the feeds from it (to the rooms) are much higher than that going into it. Try turning it down if you can.

The thing with digital reception is that the objective is not to get the strength as near 100% as you can. Providing you have a good *quality* signal, there is a threshold *level* above which it works. Increasing the signal above a safe margin above the threshold will not improve the picture, unlike with analogue. But increase it too high and it is a bit like turning up the volume on a hifi to the point that the sound distorts which is a loss of quality.

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Dave Lindsay's 5,724 posts GB flag
shirley dolphin
9:48 PM

Y am I getting no event information on BBC1 and BBC2 on my freeview box

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shirley dolphin's 1 post GB flag
10:39 PM

For anyone still experiencing Freeview reception problems from the Rowridge transmitter, particularly on UHF Ch 28 (Channel 19 - Yesterday and others on the same COM6 MUX). This evening I moved my TV aerial from a horizontal (polarisation)position to a vertical position. i.e twisted the aerial 90 degrees from the original position while still keeping it pointing in the same direction. Now perfect reception. Fortunately my aerial is only in my loft so easily accessible. My location is Fareham, Hants. This improvement can be explained by the fact that Rowridge has a far stronger signal in the vertical polarisation than the horizontal polarisation for these particular channels. All channel reception is now fine.

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Vic's 1 post GB flag
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