Technical changes to Freesat channels, 2nd-10th October 2013

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3:38 PM
Havant

sandra c:

The needs to be aligned to the correct , if you are using a cheap satellite finder then the chances are it wont tell you what satellite you have found, therefor making it very difficult to find the satellite which will give you UK .

jamie's: J's Freeview map J's terrain plot J's frequency data J's Freeview Detailed Coverage

Nick Bennett
6:01 PM

Hi all, fairly simple question, I :-)
I've recently moved to Malta and have access to a 1.5m .
I have with me a Grundig box which I am thinking of using. Before I invest in 30m of and an LNB, will I be able to receive the "main" BBC, ITV, CH4 or am I not within the footprint of the relevant satellites?
Many thanks in advance
Nick

Nick Bennett's 1 post EU flag

_{sentiment_satisfied}Silver

6:55 PM
Havant

Nick Bennett:

You will need to receive from at 28.2 for

lyngsat.com should let you see the footprint

jamie's: J's Freeview map J's terrain plot J's frequency data J's Freeview Detailed Coverage

Thursday, 28 November 2013

SB
9:41 AM

Hi
I had a installed yesterday for , for my new Samsung TV. I live between two blocks of flats and I tought the dish would have had to have been on the chimney to get line of sight, but the two blokes that installed it said all was okay to on the back of the house. But after they left I discovered that I could not get 18 . They showed me the main HD channels and some others before leaving, so not the main ones, but nonetheless. The TV displays weak / check settings on certain channel numbers and no . So called the people back. First they said it isn't normal to be able to pick all the channels up. But I said my mate gets them all. So then they got a battered box out of their van and plugged it into my new TV using an adaptor and found some of the channels I could not get...different numbers though. They said it was therefore my Samsung TV that was the problem. I am confused. I found where to check the signal strength and on some of the channels I'm getting it varies between 48 to 60 % but some are 12%. The signal of the main channels (like BBC1HD) is 100%, but signal strength is 50%ish. They said there was nothing I could do. This doesn't feel right. The chap doing the tuning in said he couldn't work out why the tv was showing eutelsat 28.5E when it was tuning, but I found both and eutelsat on the afterwards. So it tuned to both. He said that was the problem. He didn't know what eutelsat was. I am confused. I cannot get channels 142, 302, 303 500, 501, 502, 503, 505,506, 603,604, 605, 606, 690, 810, 811, 812, 813.

Can anyone perhaps shed any light?

SB's 9 posts GB flag

_{sentiment_satisfied}Silver

9:58 AM
Havant

SB:

You should always be able to pickup every channel.

showing you a working system on a box is not the same as and therefore no defence for the system working

You can amend the tv settings to only for .

This shouldn't make a difference though.

With the you receive 4 beams of , they hit the dish at different angles so if not installed correctly you could have an obstical blocking one of the beams thus giving you missing .

I would imagine that when they aligned the dish the have not checked they are receiving all 4 beams on the dish.

To be only getting 50% strength then you have issues that will only get worse in back weather, you should be looking for 80% plus on the freesat strength.

regards

jamie's: J's Freeview map J's terrain plot J's frequency data J's Freeview Detailed Coverage

SB
10:07 AM

Hello jamie

Thankyou. Hmm, I felt that the whole box thing wasn't right. Wasn't very impressed with that. So am I right in thinking then that the two blokes possibly do not know as much as they need to? On the second visit they were adamant it was installed correctly and said with satellites it was either aligned properly or not aligned...and therefore it worked or didn't. ..which clearly isn't the case.

I suppose then I'd need to get another installer in to fix it? Not happy at all.

SB's 9 posts GB flag

SB
3:22 PM

Hello again,

Could you tell me/explain to me why the Skybox was able to pick up the missing when connected to one side of the shotgun , and yet the TV wasn't able to? I have somehow be able to speak to these installers but if I don't know why they can keep telling me their box works so it is my TV. I've decided not to let them get away with it as I've just paid £140 for it to be installed (price included two runs to bedrooms from existing aerial....cable is very thin white stuff coming in through ).

These are local installers, not far from me, and I'm finding it difficult to get them to acknowledge that it's their problem. So if anyone could give me enough info so I can call and lay the problem back at their door?

Thanks.

SB's 9 posts GB flag

MJ Ray

_{sentiment_satisfied}Bronze

5:37 PM

SB: sorry but here comes a brain dump! Different receivers have different sensitivities and it may be that they've kept a particularly sensitive box to hoodwink complainers if they're dishonest, but 12% on some transponders is usually either a faulty connection somewhere (possibly in your TV - sorry!) or a misaligned dish.

Is it possible that when they scanned with the Sky box, there were fewer clouds and the misalignment was marginal enough for it to make a difference? Did you try a rescan on the TV immediately after the successful Sky box ?

I'm not good with channel numbers and the tv is at the other end of the house to the computer: if jamie's right that they didn't properly, there should a pattern to the missing , like are they all on Horizontal or all on Vertical polarity, or all high or all low frequencies? Did the Sky box show the same level of good signal with all channels? Also, is this a freesat-approved installer? If so, they should be able to show it working with a freesat box. I don't much like the freesat regulated scheme, but it does count for something in cases like this and there's always freesat to complain to about them.

MJ Ray's 44 posts GB flag

SB
9:20 PM

That's the thing, they plugged their box in to my tv they didn't anything. It was ready to go with a load of already. But all the channel numbers were completely different to and a lot of the channels weren't on freesat at all I noticed...but amazingly this chap knew where to find the ones missing on my tv...and they worked. He didn't actually check the strength at all.. on either the skybox or my tv...nothing. Just said, "there, done". When I said it was something to do with the flats they wouldn't have it and said that 'if it was the flats our box wouldn't work now would it'. Of course I don't know anything but my gut was telling me that it wasn't right.

I checked the website and it displays a graphic containing the log and freesat logo on the right side, but there's nothing about being an approved installer. Flip.

SB's 9 posts GB flag

_{sentiment_satisfied}Silver

11:20 PM
Havant

SB:

You don't need to be approved by to be able to fit a and make sure it works correctly.

I would have doubt to their ability just given the fact they carry a box to prove their dish is working and quickly blaming you equipment.

If I was in that situation my customer would trust my advice and even if they didn't I would simply show them the 4 beams on my meter to put their minds at ease.