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My Sky box has a "no signal message" - what do I do?

My Sky box has a "no signal message" - what do I do?

My Sky box has a  no signal message  - what do I do?
published on UK Free TV

If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.

Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.

Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.

There are three ways you can attempt to reset your box. Please see What can my do when my Sky Digibox says 'No Signal' ?.

If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.



All questions
BBC Three Linear channel re-opens1
Removing all barriers to communication between diverse cultures2
How do I get a test card with Freeview3
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau4
Can I receive UK TV in Ghana?5
In this section
Can I use my ex-contract sky digital satellite receiver to get Freeview channels1
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau2
Can I stop paying Sky and use my satellite receiver to get Freeview ?3
I have a Panasonic TV with integrated Freeview how can I record Freeview channel4
How do I change the RF output channel on a Sky Digibox?5
I have split the signal from my satellite dish and now nothing works.6

Comments
Saturday, 22 December 2012
W
Will Winter
7:18 PM

I have just recently swapped houses with a member of my family ...i have had no signal for a few days now and cannot even get freeview channels, nothing at all. Please can this be rectified or an answer asap. I am looking at the 4 walls.....i have no email address but will leave my daughters.

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J
jb38
sentiment_very_satisfiedPlatinum

9:14 PM

Will Winter: Its impossible for anyone to give advice on your problem unless they are aware of your location, this in the form of a post code or one from nearby, e.g: a shop, as only then can the reception predictor be accessed.

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jb38's 7,179 posts GB flag
Monday, 24 December 2012
W
w.winn
3:26 PM

Am having to frequently turn off my skyhd box off at the mains, it has only been installed for 7months. Is there a problem with the box? It is usually that I cannnot turn it back on after being in standby mode. Yesterday there was no sat. picture at sll when it was turned on. After turning it off at the mains & turning it on again signal was back. This morning unable to turn it on from standby until turned off from the mains again.

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J
jb38
sentiment_very_satisfiedPlatinum

9:49 PM

w.winn: If you know for 100% sure that the batteries are OK in your remote control and are making good contact with the terminals, take the batteries out and then reinsert them, then provided that the box is not positioned in an exceptionally bright area then I am afraid that problem is suggestive of the actual box having developed a fault.

If though your remote control has been programmed to switch your TV off or on does it still do it? although if you have a digital camera power it up, then whilst watching the cameras LCD screen point the control at the camera lens area and press any button and you should see a white light appear on the display.

This check does not verify if a code is being sent out by the control, but will indicate if the IR sender is OK.

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jb38's 7,179 posts GB flag
Monday, 31 December 2012
S
samar
10:18 AM

tv not working what do i do i want 2 watch tv now

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samar's 1 post IE flag
Wednesday, 2 January 2013
J
Jeanette Gibson
1:00 PM

Hi Last Night and this morning I have a blue screen with Sky+HD box isn't getting signal. My sky dish is fine I am getting usual reception on the sky channels in another room (seperate box ,not H D What should I do please

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Jeanette Gibson's 1 post GB flag
J
jb38
sentiment_very_satisfiedPlatinum

5:23 PM

Jeanette Gibson: Try swapping the two LNB connectors over on the rear of your box, because if the LNB1 feed is faulty then the signal should return by doing this, the LNB2 input being basically used for recording.

Should it transpire that the signal does return then that indicates the possibility that water has gained access to the connector used on the dishes LNB from the boxes original LNB1 input cable.

The "F" connector concerned would require to be unscrewed from the LNB and then further unscrewed from the cable for purposes of being dried out with a tissue, then with the connector being smeared inside with some Vaseline before being re-assembled.

Of course if access was gained to the dish after the picture had returned by having swapped the cables over, then the possibility of water in the connector can quickly be verified (or not) by swapping them over again "on the dish", as this action should cause the picture to vanish again.

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jb38's 7,179 posts GB flag
Tuesday, 8 January 2013
M
Maurice
3:32 PM

Change to Virgin ? Latest Sky boxes have a problem.

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Maurice's 3 posts GB flag
Friday, 18 January 2013
P
P Campbell
5:55 AM

It's snowing this morning and that is probably affecting reception as my dish gets covered with snow. If that is the case, is it OK to remove the snow with a sweeping brush?

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P Campbell's 1 post GB flag
M
m Dimmer
8:19 AM

just swept snow off the dish . magic signal is back .

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m Dimmer's 1 post GB flag
K
Kahryn Nunn
12:02 PM

I live in a block of flats with communal access to the sat dish. Is the heavy snow likely to be the cause of the trouble

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Kahryn Nunn's 1 post GB flag
Dave Lindsay
sentiment_very_satisfiedPlatinum

12:05 PM

Kahryn Nunn: Yes, it could be.

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M
MARGARET LAWSON SMITH
4:00 PM

No worries, it's back! Do try brushing the snow off the satellite dish - it works! MLS

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J
jb38
sentiment_very_satisfiedPlatinum

5:18 PM

MARGARET LAWSON SMITH: Pleased to see that it worked for you!, but as far as your query on the card is concerned, its usually located inside a drop down flap situated on the lower right hand side of the box, although its not really necessary to remove it for what you were doing, nor most other things if it comes to it!

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jb38's 7,179 posts GB flag
K
kath clements
7:59 PM
Cwmbran

aerial is on the roof of a bungalow - being elderly I can't get out to see to it in the snow butno picture all day

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kath's: mapK's Freeview map terrainK's terrain plot wavesK's frequency data K's Freeview Detailed Coverage
K
KMJ,Derby
sentiment_satisfiedGold

8:24 PM

kath clements: A build up of snow on an ordinary aerial can reduce the signal to a "no signal" level in the same way as it can on a satellite dish. Normal service is resumed when the snow melts (or is brushed) off.

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KMJ,Derby's 1,811 posts GB flag
S
Sal
8:46 PM

Yup we have no signal on our sky, can't get up to brush snow off :( my brother and mum say they have snow on their dishes and can get sky today!!! Very annoying and bored :( don't know when it will melt, doesn't look like it gonna be soon.......argh........

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Sal's 1 post GB flag
J
jb38
sentiment_very_satisfiedPlatinum

9:26 PM

Sal: It purely depends on where your brother or your Mum can see the snow on the dish? as if their Sky is still working then it cannot be on any of the two critical positions that I mentioned and especially where it concerns the "front" of the LNB, the round part that faces the dish, as it only takes a very light coating of snow on this to block reception.

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jb38's 7,179 posts GB flag
Sunday, 20 January 2013
G
Gillian Freeman
7:08 PM

We have a signal on all stations except for some of the shopping channels. Why is this and how can it be rectified?

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Gillian Freeman's 1 post GB flag
Tuesday, 22 January 2013
G
G.B.Perry
4:58 PM

Main TV shows no signal, followed all the suggestions, still no signal. The second TV is perfect, no problems, so aerial must be okay.
Removed card and reinserted. Pulled al;ll leads and reinserted. This did happen to second TV last wqeek, by pulling all leads and reinserting this worked, not this time however.

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G.B.Perry's 1 post GB flag
D
Dipak Nandy
5:08 PM

My Sky+HD box ceased responding last Thursday. It does not even respond to power on/off switch. I NEED THE INSTALLATION ENGINEER WHO SET IT UP PDQ. Please don't say it can't be done. You're supposed to make us believe in better. At the moment I cannot even believe in acceptable.

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Dipak Nandy's 4 posts GB flag
D
Dipak Nandy
5:10 PM

How soon can you get an engineer to repair/replacethe Sky+HD box?

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Dipak Nandy's 4 posts GB flag
D
Dipak Nandy
5:12 PM

As at present dealing with Sky is turning into a nightmare. If I do not get swift action, I will instruct my bank to cease all payments to SKY, and then look forward to seeing you in court.

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Dipak Nandy's 4 posts GB flag
D
Dipak Nandy
5:14 PM

Please get off your posteriors and DELIVER A SERVICE. I am paying you after all. No further comment.
Dipak Nandy

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M
Mazbar
sentiment_satisfiedGold

5:19 PM

Dipak Nandy: this site has nothing to do with sky it only gives very good advice you will need to deal with sky if your system is still under warranty

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Mazbar's 384 posts GB flag
J
jb38
sentiment_very_satisfiedPlatinum

5:30 PM

G.B.Perry: As you are referring to an "aerial" as well as a card, then is your problem associated with a Sky satellite box or a Freeview top up box?

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J
jan
7:49 PM

why is everything fine until i try to record a programme and then i get the no signal notice, this only happens when recording, i can usually only watch the programme that is recording which is a bit pointless

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jan's 2 posts GB flag
J
jb38
sentiment_very_satisfiedPlatinum

8:02 PM

jan: You failed to mention what device you are referring to, i.e: Freeview, Freesat or a Sky box, but if you are referring to the latter two then this is most likely because there is a fault on the LNB2 input, you can check this by swapping the two LNB inputs over because if it is faulty then the "no signal" warning will be there all the time.

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J
jan
8:05 PM

its a sky box hun which ones is the LNB inputs ?

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J
jb38
sentiment_very_satisfiedPlatinum

8:34 PM

jan: I suspected thats what you might have been meaning, the LNB inputs are the two connections from the dish on the rear of the box, just carefully unscrew them by only holding the nut type retainer (not the barrel) and swap them over, because if when you do this "no signal" is seen right away then the "ex" LNB2 input from the dish thats now connected into the LNB1 is faulty, and with the most likely reason being that water has entered the connector on the dishes LNB.

If this is found to apply then it requires the connector to be unscrewed from the LNB on the dish and then further unscrewed from the coax for purposes of drying out with a tissue, than after smearing the inside of the plug with some Vaseline the connector should be screwed back onto the cable again, but before doing so making sure that all strands of the braiding wire have been pulled back over the coax's outer cover, then finally screw the connector with cable back onto the LNB.

It should really then have a layer of self amalgamating tape wrapped around it for waterproofing purposes, although if the LNB is the type with a pull down shroud that partially covers the connectors it should be OK.

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jb38's 7,179 posts GB flag
Wednesday, 23 January 2013
M
Mick
10:40 AM

Hi,

I am an idiot.

During heavy snow on Monday we got the no signal message, could not reach with a brush but using a rather long stick managed to remove snow from dish and signal returned.

1 hour later got the same message, more snow had stuck to the dish, so this time I gently tapped the rear of the dish with said stick to dislodge the snow, this worked but for some reason the bracket which holds the LNB to the dish snapped(could have been the cold plus the trauma of dish being struck).

I went up ladder and replaced the bracket last night and cleaned the dish but still no signal.

All connections seem to be intact and tight, any advice for a stupid bloke who should not hit things with sticks?

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Mick's 3 posts US flag
Dave Lindsay
sentiment_very_satisfiedPlatinum

11:03 AM

Mick: The position is absolutely critical. See here where Bob had the same issue and management to rescue it without the services of a professional:

No satellite signal? Check your dish for snow! | Free satellite - general | ukfree.tv - 10 years of independent, free digital TV advice

I'm not a professional myself. However, I am wondering whether you may be struggling as it needs aligned both horizontally and vertically and you could potentially be here until the hot summer trying all positions. Then again, you may strike lucky.

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Dave Lindsay's 5,724 posts GB flag
M
Mick
11:21 AM

Thanks Dave,

I have no Strengh or quality at all, juast empty bars.

The dish is pretty tight so to go from 80% to zero seems strange.

Could moisture have affected the ports on LNB?

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Mick's 3 posts US flag
Dave Lindsay
sentiment_very_satisfiedPlatinum

11:32 AM

Mick: I can't help you any more as I'm not a professional and have never even used a satellite receiver!

The only thing I will say is that if it was Bob's pole that moved, then the elevation would not have been altered because his dish was bolted to the pole. Therefore he only had to set the azimuth by gradually rotating the pole.

As you have taken the dish down then your task would appear to be far more complex.

I don't know whether something like this might help:

Sky Dish Alignment & Installation Guide, Aligning Sky Satellite Dish

One of the professionals will hopefully be along soon.

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Dave Lindsay's 5,724 posts GB flag
M
Mick
11:37 AM

I haven't taken the dish down, the snapped bracket was the one between the LNB and the steel arm, I replaced that in situ.

I honestly don't think the dish has moved much(if at all) thats why I think it could be something else.

Thanks for your your advice.

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Mick's 3 posts US flag
Saturday, 26 January 2013
W
William Bean
10:49 AM

having to switch off box regularly remove card wipe it and then restart set again does this mean i need the veiwing card renewed looks well worn now

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William Bean's 1 post GB flag
Sunday, 27 January 2013
B
Brenda Little
5:26 PM

No signal properly for 7 days.Fed up now cant get programs we like.

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Brenda Little's 1 post GB flag
Monday, 28 January 2013
L
Liz peacock
5:24 PM
Plymouth

Signal input 1and quality input 1 keep dropping out, going from locked to not locked, been like this for some time now, help pls.

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Liz's: mapL's Freeview map terrainL's terrain plot wavesL's frequency data L's Freeview Detailed Coverage
Monday, 4 February 2013
Y
Yvonne Elliot
2:57 PM

I've been with sky for 6months, since then I get messages saying no signal an I check everything which they tell me to do , such switch off tight everything which is not loose . I watch tv then it breaks up I don't no what else to do whether the weather I shouldn't be paying £32 month an that's just for basic package , no broadband can you help thanks

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Yvonne Elliot's 8 posts GB flag
Y
Yvonne Elliot
3:12 PM
Glasgow

The sky areal was set up in the house, as I have communal areal on it it says Sat 1 areal 2 which runs through my bedroom . Post code is G32 7LL Glasgow .

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Yvonne Elliot's 8 posts GB flag
Yvonne's: mapY's Freeview map terrainY's terrain plot wavesY's frequency data Y's Freeview Detailed Coverage
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michelle hill
4:42 PM

every day i get no signal, does not record programs it supposed to, i can be watching a program change channel and get no signal on any channel very dissapointing right now no signal i wish for it to be sortrd out please

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michelle hill's 1 post GB flag
Y
Yvonne Elliot
8:59 PM
Glasgow

Can't watch tv No signal don't no what else to do G32 7LL. I've checked the wires an they are all tight an took out viewing card cleaned it any one help me can't go on like this please.

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Yvonne Elliot's 8 posts GB flag
Yvonne's: mapY's Freeview map terrainY's terrain plot wavesY's frequency data Y's Freeview Detailed Coverage
J
jb38
sentiment_very_satisfiedPlatinum

9:07 PM

Yvonne Elliot: By viewing card having been mentioned its assumed that you are referring to a Sky box? and so you should carry out a signal check to see if anything is being indicated, this done on a standard box by pressing "Services" then 4 - 6, or select "Signal" from the set up menu if a Sky+ HD box.

Is the dish yours or is it communal?


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jb38's 7,179 posts GB flag
Tuesday, 5 February 2013
Y
Yvonne Elliot
2:08 AM

Jb38 Thanks yes it's communal , I live in a close 6 people in the block flats. Our housing installed areal for us so I assume we all share the same one as sky never put one up for me it's a sky +HD box.

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Yvonne Elliot's 8 posts GB flag
Y
Yvonne Elliot
2:30 AM

Has enyone heard , that Sky can give you a booster box to help you with signal don't no if its True if so can enyone let me no please as I can't take eny more its driving me crazy you pay every month not fair having this problem all the Time . I would be very grateful for help. Thankyou.

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J
jb38
sentiment_very_satisfiedPlatinum

8:36 AM

Yvonne Elliot: If indeed your housing people installed an "aerial" as such then this was most likely for Freeview TV via a normal aerial and not connected to satellite reception, nor of course would the booster box be that you are referring to.

If though you are sharing a communal "dish" then check to find out if anyone else in the close with Sky (or Freesat) TV is also experiencing the same problem as yourself, and if they are then it depends on what arrangements were made with the landlord as far as repairing any faults are concerned as there really isnt anything you can do as far as within your house is concerned as the fault is either being caused by the dish or the distribution system amp / switcher box.


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Y
Yvonne Elliot
2:37 PM

Jb38 thanks for your help , yes 3 of us have sky next door has had the same problem. When I got sky I wanted multi room for my bedroom but they said I couldn't get it as there was only 1 sat an he and he put cable attached to arieal box I got a a signal in the bedroom but tv was fuzzy so I went to BQ an got a magic eye an the kit so I have it in the room . The guy did say poor signal in our area so don't understand why he installed it . Friend mine fitted the magic eye an said the fittings were loose an tighted them you no should you see eny wires loose round the fittings

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Yvonne Elliot's 8 posts GB flag
J
jb38
sentiment_very_satisfiedPlatinum

8:39 PM

Yvonne Elliot: I have a suspicion that we might just be talking at slightly cross purposes by the fact of you having mentioned that the person fitting the cable had said that you don't get a very good signal in the area, as he must have been referring to Freeview reception via the normal aerial and not anything connected to Sky, as Sky is received at virtually the same level everywhere in the UK from a dish that is properly aligned, although in your case Sky is the problem.

I fully appreciate what you are meaning with regards to Sky multi-room, as every additional box that's used for multi-room requires its own individual feed from the LNB block on the dish, because unlike in the case of Freeview or even the Sky boxes analogue output on RF1 or 2 which "can" be split and shared you cannot do this with a satellite feed.

However if your neighbours are also having problems with Sky then you will have to try and find out what's been arranged with the landlord regarding faults in the communal system.

The only thing that somewhat puzzles about your set up is, that its unusual (although not impossible!) for a landlord to fit a "proper" communal satellite distribution system into a block of only six flats, and this makes me wonder if some sort of Heath Robinson arrangement has been carried out? as with non-standard arrangements its possible for a problem that might develop with the connections in one flat to affect the others on the system, and so is your flat fitted with a proper wall plate that provides LNB1 and LNB2 outputs as well as a socket for a normal aerial that you would use for Freeview? and if it is then are you using this normal aerial connection to feed into your Sky boxes aerial socket so that the Freeview signal passes through the box, picking up the Sky RF output in the process, then both are fed via a coax to the bedroom or wherever? the TV receiving the Sky signal being set on "analogue" every time you want to view Sky then back again to DVB for Freeview, unless that is you are just using an old analogue only TV for viewing Sky.

On the subject of reception again, I would have thought that Freeview reception should have been quite good in the Shettleston area considering that side of the town is nearest to Blackhill @ 11 miles away.




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jb38's 7,179 posts GB flag
Wednesday, 6 February 2013
Y
Yvonne Elliot
2:05 AM

jb38 no before I got sky I hadn't or Have never received no problems , that's what good as in my bedroom I just pull out the magic eye an put my communal in an go into source an change to freeveiw or I watch a DVD . I was looking at the communal box that they fitted sky has wired up were it says sat1 below it wired up also an says TV ,again sat 2 is tighted up also . An below it says radio, 4 is all wired up an tighted you will be fed up with me but can I say you have been great , although I'm still confused , do you think I should contact housing then get back to you a lot money I pay an that's just for TV entertainment package an HD , no broadband I get from O2 , I pay £32 for just sky TV so grateful for your help I would phone them but don't no what to do as I think that's to much money just for program's no broadband an phone as I all ready have it takecare hope I can give you good news next time thanks again

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J
jb38
sentiment_very_satisfiedPlatinum

8:03 AM

Yvonne Elliot: Well although your arrangements might seem to be a bit complex I think that what's been provided is basically connected up using the method I described, however the one basic fact remains, being that if your neighbours flats use the same system as your own and they are also experiencing problems with Sky reception then the equipment used to feed the signal into the flats is faulty.

The main qualification to that said is that provided the "connection" facilities offered in the flat as far as Sky is concerned was part of the tenancy agreement when you moved in, and that neither your neighbours or yourself "privately" purchased anything "external" to the flat concerning the dish, because if the above applies then you should contact the housing people as its up to them to rectify the problem.

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Y
Yvonne Elliot
12:58 PM

JB 38 A big thanks to yourself for your Time an helping me I will contact housing to find out what the problem is ,when I get a result , I will let you no again thank you . Yvonne .

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J
jb38
sentiment_very_satisfiedPlatinum

5:28 PM

Yvonne Elliot: Yes! please do, as I will be interested in what they say.

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jb38's 7,179 posts GB flag
Friday, 8 February 2013
S
s j little
12:26 AM

The two lead in wires are supposed to fit into a female cap that fits over a male outlet from the rear of the box and should then be screwed tight.
But the straight wire has no grip in this fitting to hold it tight of stop it from slipping out. So the contractor who fitted Sky in for us has put a bit useless tape around the plastic coating on the wire and the female cap so stop the connection coming apart. Not a vert professional anwser.
Anyway cant see how the connecting pieces are supposed to be a proper connection without some facility to tighten on the wire.

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jb38
sentiment_very_satisfiedPlatinum

7:41 AM

s j little: Although unsure as to whom your posting is aimed at, but if you are referring to the "F" type connectors used to couple the coax into a Sky boxes LNB inputs and have found that the coax slips out of the connector, then its simply because that the installer did not use the correct size of "F" connector to match the "outer" diameter of the coax, as these connectors can be obtained with different "internal" sizes.

The whole principle of these type of connectors is that they grip the coax as they are screwed over the outside of the coax on top of the braiding that has previously been pulled back over the outer cover of same, and the reason that nothing holds the straight centre core wire is because that the middle of Sky boxes "F" type input socket is like a spring loaded clamp that grips the wire when inserted.

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S
Slittle
3:18 PM

Have no slot for card insertion?

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J
jb38
sentiment_very_satisfiedPlatinum

8:17 PM

Slittle: If you are referring to a Sky+ HD box then the card slot is behind a drop down flap on the lower right hand side of the facia slightly under the silver line, its not easy to see as it doesnt have a pull down lip.

This said assuming that its the viewing card slot that you are referring to and not an interactive one? as only the older boxes have them.

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jb38's 7,179 posts GB flag
Saturday, 9 February 2013
S
Slittle
12:00 AM

Still can't get back reception although the wires seem to have reasonable connection.all the stuff about taking card in and out and turning owner off and on. All to no avail?

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Slittle's 6 posts IE flag
S
Slittle
12:17 AM

It is perfectively clear that the connection to the dish has no problem whatsoever.
It is the taped back of box connectors which were not securing the inlet wires. The contractor used tape instead of doing a proper job.
All my efforts at getting the signal back are to no avail even with powering off and on and carding in and out and all the other stuff!

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jb38
sentiment_very_satisfiedPlatinum

7:51 AM

Slittle: I only replied to what appeared to be a comment regarding the "F" connectors fitted by the engineer who installed your Sky box and not anything concerning your apparent failure to receive a signal, which of course you did not mention anything about.

However on the assumption that the aforementioned applies then you should carry out a proper signal check to see if anything is being indicated, but before doing so "if" you are using a Sky+ box try swapping the two LNB inputs over just in case LNB1 has developed a fault, because if it has the picture will return albeit any attempt to record will fail.

If though the signal test does not reveal any trace of a signal then either the dish has moved out of alignment or the box has developed a fault.

If using a Standard or Sky+ box.

Press: "Services" - 4 - 6 and this will take you onto the signal checking screen.

If using a Sky+ HD box. (latest menu system)

(1): Press "Services" and you will see the main menu with "Options" being highlighted.

(2): Press the right arrow once to change from Options to "Settings" and press on once highlighted.

(3): Finally, scroll to the right to select and press on "Signal", the grey bars now displayed will show you the strength / quality of the signal.

Should any signal be indicated then it has to around the 55% (or equivalent of) minimum level to resolve a picture and especially where the quality is concerned, because if the quality is observed to be under that of the signal strength then that generally indicates that the dish requires slight re-aligning.

If though nothing is being indicated, then the dish could be a bit too far out of alignment for the aforementioned to apply, or the box has developed a fault, this being irrespective of whether its new or not.


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jb38's 7,179 posts GB flag
Monday, 11 February 2013
S
sal
11:00 AM

i have no signal on both my boxes .. sure its down to the snow .. was ok till this last lot of snow fell .. so annoying and i bet we dont get a refund for no use of box

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sal's 1 post GB flag
C
Caroline
2:10 PM

No Signal in Northampton area. No snow on the dish either. Sky are saying it is due to snow clouds? Weather was worse a few weeks ago and it all worked perfectly

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C
Caroline
3:11 PM

Update..Mine is back on :)

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J
jb38
sentiment_very_satisfiedPlatinum

3:34 PM

Caroline: If anyone's Sky reception has failed during a spell of wintery weather and yet no traces of snow can be seen on the dish, then the problem is invariably caused by the density of the clouds overhead, as although they may well look to be the same as before but in reality they arent! because so long as a dish has an unobstructed view of the S/SE skyline then nothing can block satellite reception except dense rain or snow clouds.

This of course is excluding dish or box related problems.

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jb38's 7,179 posts GB flag
S
Steve
9:43 PM

My Sky No Satelite Signal started at 9.30pm Sun 10 Feb. I live in West Midlands. Had some signal this morning then lost Signal again. No snow left but heavy cloud cover. After spending 90 minutes and 4 telephone calls i finally got through to Sky. Apparently lots of people complaining. Sky say the situation will be fixed asap but they cannot say when. Sky are sending an engineer to check out my signal but it will take 6 days for him to get here. Lots of snow i guess.

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S
Steve
9:54 PM
Leamington Spa

My aerial is on the roof nest fixed to the chimney stack

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jb38
sentiment_very_satisfiedPlatinum

11:00 PM

Steve: Carry out a proper signal check using the undermentioned procedure, because if the signal is coming and going then although your problem is most likely being caused by the weather this effect will also be made worse if your dish is somewhat less than perfectly aligned.

If using a Standard or Sky+ box:

(1) Press: "Services" - 4 - 6 and this will take you onto the signal checking screen.

If using a Sky+ HD box. (latest menu system)

(1): Press "Services" and you will see the main menu with "Options" being highlighted.

(2): Press the right arrow once to change from Options to "Settings" and press on once highlighted.

(3): Finally, scroll to the right to select and press on "Signal", the grey bars now displayed will show you the strength / quality of the signal.

Any signal level indicated has to around the 55% (or equivalent of) minimum level to resolve a picture and especially where the quality is concerned, because if the quality is observed to be under that of the signal strength then that generally indicates that the dish requires slight re-aligning, this usually (although not always!) being rectified by it being moved the very merest fraction either way in its horizontal (right to left) plane.


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jb38's 7,179 posts GB flag
Friday, 15 February 2013
R
rachel urrry
9:48 PM

What a shower of @@@@ i had sky for a day and i tried to record some thing then change channel and it says No Signal im so feed up ring me asap as im canceling my direct debt

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J
jb38
sentiment_very_satisfiedPlatinum

11:26 PM

rachel urrry: Apart from the fact that this website has no connection whatsoever with Sky television, however what you are complaining of suggests that one of the two inputs from the dish is defective, and so if you have just had this system installed then you should report this problem directly to Sky.

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jb38's 7,179 posts GB flag
Sunday, 17 February 2013
G
Gary
7:22 PM

Live in a Block of flats in Netley Abbey, Southampton, SO31 5HY
No Signal

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Gary's 1 post GB flag
J
jb38
sentiment_very_satisfiedPlatinum

8:10 PM

Gary: If you are referring to Freeview reception and you are using a communal aerial then its best to check with a neighbour to determine if others are having the same problem as yourself, if not then make sure that the jumper lead you are using is not defective, as when dealing with communal installations if your TV or box is known to be OK then the problem is in effect out with your control as far as the aerial is concerned.

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jb38's 7,179 posts GB flag
Saturday, 2 March 2013
P
Paul Kelly
10:43 AM

No signal on my skybox=any reason for that from your point of view?

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J
jb38
sentiment_very_satisfiedPlatinum

11:14 AM

Paul Kelly: This isnt really enough information to determine anything as there can be a multitude of different reasons for this, the info required being the type of Sky box are you using, e.g: a standard box / Sky + / or maybe a Sky+ HD box, and have you tried carrying out any checks such as mentioned in my posting of 11th Feb @ 11.00PM in reply to Steve, this being seen if you scroll up the screen above your own posting.

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jb38's 7,179 posts GB flag
Tuesday, 5 March 2013
H
HILARY
6:19 PM

My Sky is saying no signal?

Could it be that it is thick fog outside and interfering with the dish?

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HILARY's 1 post GB flag
Sunday, 10 March 2013
J
jamie
9:43 PM

Lost signal all of a sudden yesterday, hasnt come back on since. ive tried all the resetting options ive checked the connections all seems fine, checked the dish and from what i can see it seems fine. im getting 0 signal strength and NULL in the check boxes next to lock indicator and network ID, cant get any channels whatsoever not even bbd 1, so frustrating!!
Anyone got any suggestions????

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jamie's 2 posts GB flag
Tuesday, 12 March 2013
A
ANN SHORTALL.
8:29 PM

Lost signal to day date 12th march. tryed all still not working cant get to speak to anyone very disapointed living in Dublin. Ireland. Ann.

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ANN SHORTALL.'s 3 posts IE flag
A
ANN SHORTALL.
8:31 PM

No signal cannot get it to work.
tried everything.
very disapointed.
Ann.

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ANN SHORTALL.'s 3 posts IE flag
A
ANN SHORTALL.
8:33 PM

No signal cannot get it to work. very disapointed. tried everything. Ann

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ANN SHORTALL.'s 3 posts IE flag
Wednesday, 13 March 2013
J
jb38
sentiment_very_satisfiedPlatinum

12:07 AM

ANN SHORTALL.: It would be of assistance to anyone that may offer advice if they knew exactly what you had lost the signal on?

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jb38's 7,179 posts GB flag
Mark Agius
sentiment_satisfiedGold

8:52 PM
Haywards Heath

jamie and ANN SHORTALL snow on your dish will stop it from working.
If the signal dose not return when the snow has melted then the dish may have moved or water has got in the dish LNB socket.
What signal level do you have?
Press SERVICES then 4 then 6 for signal test.

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Saturday, 16 March 2013
C
C coates
8:52 PM

Sky menu and set up ok, no picture when selecting a chanel

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J
jb38
sentiment_very_satisfiedPlatinum

9:30 PM

C coates: You should carry out a signal level check using the undermentioned procedure.

If using a Standard or Sky+ box

(1): Press: "Services" - 4 - 6 and this will take you onto the signal checking screen.

If using a Sky+ HD box: (latest menu system)

(1): Press "Services" and you will see the main menu with "Options" being highlighted.

(2): Press the right arrow once to change from Options to "Settings" and press on once highlighted.

(3): Finally, scroll to the right to select and press on "Signal", the grey bars now displayed will show you the strength / quality of the signal.

Should a signal be indicated then it has to around the 55% (or equivalent of) minimum level to resolve a picture and especially where the quality is concerned, because if the quality is observed to be under the signal strength then that generally indicates that the dish requires slight re-aligning, this usually (although not always!) being rectified by the dish being moved the merest fraction either way in its horizontal (right to left) plane.

If though nothing is being indicated, then the dish could be a bit too far out of alignment for the aforementioned to apply.

Further advice dependant on findings.

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jb38's 7,179 posts GB flag
Sunday, 17 March 2013
K
Kathleen Barry
7:49 PM
Romford

I have 'No Signal' and have tried all the points here. RM1 3LP

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jb38
sentiment_very_satisfiedPlatinum

9:05 PM

Kathleen Barry: If by saying that you have tried all points here, does that include the signal checking procedure mentioned on the posting above?

If though it does then you have to provide more information such as the type of Sky box you are referring to i.e: Standard, Sky+ or Sky+ HD, plus whether or not the dish is yours or possibly a communal type.

That said on the assumption that you are referring to a Sky box?

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jb38's 7,179 posts GB flag
Tuesday, 19 March 2013
G
gladys hepburn
1:06 PM

signal on my sky hd box keeps going away

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gladys hepburn's 1 post GB flag
Wednesday, 20 March 2013
I
Irene McWatt
9:36 AM
Rochester

Tried all suggestions above. Still no signal. Aerial dish on side of house, beside and above ground floor window.

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Thursday, 21 March 2013
E
Ellen Dickson
6:32 PM

Sick and tired every time there's a bit of wind my signal goes I pay a lot of money per month and I'm not getting what I signed up for.. Think I may need to rethink who my money goes too

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Ellen Dickson's 1 post GB flag
J
jb38
sentiment_very_satisfiedPlatinum

8:11 PM

Ellen Dickson: Should you be referring to satellite reception from Sky, then if your reception is being affected by the wind then one of the three circumstances applies, (1) that the dish is being partially obstructed by facing into a tree, or (2) that the dish mountings are not tight enough and are allowing slight movement to occur, as the very minutest of momement will cause what you are complaining about, or (3) that cable from the dishes LNB or plug on the end of is defective and requires attention.

By the way if you are using Sky+ then try swapping the boxes two rear LNB inputs over, because if (3) is applicable then the fault should clear albeit it will then affect recording.




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jb38's 7,179 posts GB flag
Friday, 22 March 2013
W
worl9
6:53 AM

I have NO SIGNAL and i tried all the points here

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worl9's 1 post GB flag
A
Ann
8:32 AM

I have tried everything you've mentioned and now have nothing at all, cant even get onto 'services' to check signal strength

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Ann's 1 post GB flag
E
ewilliams
9:51 AM

got up this morning to 5cm snow and now SkyHDmultiroom has gone off. Perhaps I should have stuck to a freeview box instead of paying copious amounts of money for no service. can't exactly climb ladders to check outside dish as not as young as I used to be. Checked as much as I can inside on the cables and box etc. What does cde29 mean anyway. Phoned up apparently all due to weather!!!! How 21st Century.

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ewilliams's 2 posts GB flag
M
marion
3:37 PM

could the sky dish have problems to due the snow

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marion's 1 post GB flag
P
Paul
7:15 PM

Tried Everything as above but still not got no picture, any idea what I should do?

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Paul's 1 post EU flag
E
e williams
7:25 PM

sky returned at about 11.30 today and has behaved all day and now its evening and time to settle down to watch tele guess what, sky has started breaking up - it really is pathetic. It is now showing code error 25 has anyone any ideas other than to nip out and by a freeview box.

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e williams's 2 posts GB flag
J
jb38
sentiment_very_satisfiedPlatinum

8:06 PM

e williams: You should really have mentioned the type of Sky box that you are referring to, however error code 25 or 29 just means that the box is unable to find the default transponder used to provide the EPG menu listings, this nearly always caused a problem associated with the dish being slightly out of alignment or possibly a fault on the LNB mounted on the end of the dish arm or maybe the connections to same.

Have you as yet carried out a signal test?

If using a Standard or Sky+ box:

(1): Press: "Services" - 4 - 6 and this will take you onto the signal checking screen.

If using a Sky+ HD box: (latest menu system)

(1): Press "Services" and you will see the main menu with "Options" being highlighted.

(2): Press the right arrow once to change from Options to "Settings" and press on once highlighted.

(3): Finally, scroll to the right to select and press on "Signal", the grey bars now displayed will show you the strength / quality of the signal.

Any signal level indicated has to around the 55% (or equivalent of) "minimum" level (75% being ideal) to resolve a stable picture and especially where the quality is concerned, because if the quality is observed to be under that of the signal strength then that generally indicates that the dish requires slight re-aligning.


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jb38's 7,179 posts GB flag
S
Sheila Emanuel
8:38 PM

No signal whatsoever, presumably because of the snow. Really not good enough. I just wish my area received cable!!

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Sheila Emanuel's 1 post GB flag
V
val
10:00 PM

as usual snow on the ground and sky not working .does sky intend to pay a rebate it is now 22.00 hrs been off since 20.00 come on sky get a grip we are paying you for a service

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val's 1 post GB flag
J
John Roberts
10:40 PM

My Sky has also gone off, read all reports above and have experienced most of them myself tonight and I totally agree with comments, sky are quick enough to take the ££££ from us but can not ensure that we receive what we pay for.

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John Roberts's 1 post GB flag
J
jb38
sentiment_very_satisfiedPlatinum

11:42 PM

val: If snow temporarily is temporarily killing reception from Sky then so will the case be with Freesat, as satellite signals cannot pass through snow.

If your dish is within reach of a long shafted brush then why don't you just "carefully" sweep the snow from the bowl of the dish, also lightly pull the brush head over the front of the LNB were it faces into the bowl of the dish as that will rectify the problem.

The point to emphasise being, not to press hard on the dish or the LNB just in case you accidentally move it whereby making the situation worse.



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jb38's 7,179 posts GB flag
Saturday, 23 March 2013
Z
zoe carter
9:14 AM

my son just thrown a snowball at ours and it works perfect now x

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