My Sky box has a "no signal message" - what do I do?
Brian Butterworth published on UK Free TV If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.
Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.
Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.
There are three ways you can attempt to reset your box. Please see
What can my do when my Sky Digibox says 'No Signal' ?.
If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.
All questions
In this section
Monday, 13 April 2015
M
M.BRACEGIRDLE8:27 AM
THE SIGN COMING UP ON MY TV IS " MINI TV UNAVAILABE NO SATELLITE SIGNAL. HOW CAN I REMEDY THIS PLEASE.
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Thursday, 16 April 2015
S
suzanne parry8:23 PM
M.BRACEGIRDLE: Saying no satellite signal
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Saturday, 18 April 2015
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Mary sutherland12:51 PM
Most of my channels are showing no signal. 25
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Sunday, 19 April 2015
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jb3810:33 AM
Mary sutherland: This type of problem can be caused by either a glitch having occurred in the box, or alternatively by the dish having been moved slightly out of alignment, e.g: blown by high wind, or struck by an object.
The easy way of testing if the former applies being to disconnect the box from the mains for about 30 seconds before reconnecting it again, checking if the channels have returned after the box has gone through the usual "checking for listings" procedure.
If by any chance they haven't, then carry out a signal check on the box. The procedure on a standard (or white Sky+) box being to press : Services - 4 - 6 and noting the levels indicated, both of having to be around 60% minimum (norm being higher) for satisfactory reception and with the quality "never" being under the strength, an indication usually always associated with a misaligned dish.
The procedure on Sky+ HD boxes being /
(1) : Press "Services" and you will see the main menu with "Options" being highlighted.
(2) : Press the right arrow once to change from Options to "Settings" and press on. (pictures highlighted)
(3) : Finally, scroll across to the right to select and press on "Signal", the grey bars now displayed will show you the strength / quality of the signal.
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Wednesday, 29 April 2015
E
Elizabeth Lush9:16 PM
I am unable to get true movies or true entertainment chanels this happens on a regular basis but no other channels are affected. Why is this and what action should I take
Screen message reads - your skyhd box isn't receiving a satellite signal.
I am getting rather annoyed that I cannot watch the chanel I want to. It costs enough money as it is
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Tuesday, 5 May 2015
B
Bill Whewell11:31 PM
M.BRACEGIRDLE: My reception suddenly went AWOL after switching from a recorded programme to the main programme menu.
It keeps showing 'disc play', but there is no disc in the CD payer, and the
sign does not change when I switch he CD player off Strangely, the box upstairs, which is not the main Sky box, is working perfectly!
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Tuesday, 12 May 2015
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mrsm.Keith4:02 PM
I experiencing intermitting reception due to, a line of very tall beech trees in my neighbours garden.This is the first time I have experienced this difficulty. If I cannot resolve this problem I shall have to change to cable unless you can resolve my problem. I did engage an independent ariel engineer he concluded that the dish could not be resited clear of the trees.
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Saturday, 23 May 2015
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Brett dingwall3:00 PM
Thinking of cancelling my contract with sky as my reception is intermittent
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jb387:42 PM
Brett dingwall: Intermittent reception of a Sky satellite signal is in almost 100% of occasions caused by a problem with the installation rather than anything connected with Sky.
You should go into the signal test screen and check that the strength and quality are indicating at least 50% or so, with the quality preferably indicating higher than the strength, if its lower, then this is an indication that the dish is slightly out of alignment.
Whist on the signal test screen, try wiggling the "F" connector(s) on the rear of the box watching for any variation in the levels, which of course there should "not" be unless something is slack.
If you experience a problem accessing the test screen, assistance can be given if the model number of the box in question is known.
Intermittent reception can also be as the result of water having crept into the "F" connector on the dishes LNB, unscrewing same and drying out nearly always rectifying the problem.
Another reason (albeit less common) is by the dish being partially obstructed by vegetation, such as a branch of a tree being blown by the wind.
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Tuesday, 26 May 2015
A
Alan1:53 PM
i am unable to get a signal on my tv in my bedroom.The screen only shows "No Signal " I have tried resetting but to no use. My tv in my bedroom does not go through my satellite but directly from my Arial.
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