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My Sky box has a "no signal message" - what do I do?

My Sky box has a "no signal message" - what do I do?

My Sky box has a  no signal message  - what do I do?
published on UK Free TV

If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.

Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.

Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.

There are three ways you can attempt to reset your box. Please see What can my do when my Sky Digibox says 'No Signal' ?.

If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.

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Wednesday, 18 May 2011

10:43 AM

Danielle: Freeview reception requires a rooftop aerial, so either you will need to fit one of these, or you can use satellite (including Freesat).

Indoor aerials will not provide a reliable Freeview service.

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Briantist's 38,906 posts GB flag
2:26 PM

Thanks so much for your help! So I'm thinking of ringing sky or virgin and having it installed will that work?
Sorry I'm a woman without a clue on anything technical

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Danielle's 3 posts GB flag
3:50 PM

Just rang and spine to freesat, sooo helpful! So hopefully this time 2mora I will b watching tv again! Thanks for your help! Xxxx

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Danielle's 3 posts GB flag
Friday, 20 May 2011
2:14 PM

hi guys just after some opinion, i am a sky customer and have just moved house into a area where sky recption is extremely poor due to dense tree's in front of my home. The other neighbours nearby have reception due to there homes being further down the street and their dishes being mounted onto a large mast on the roof which gives them clear LOS over trees. However my problem is can you work around this issue where i currently am at the moment i.e is there such thing as a high gain dish or do sky have to find a solution even if it means installing your dish onto another property down the road?

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Anthony's 1 post GB flag

2:31 PM

Anthony: The larger the dish, the more the gain. However, you do need a clear view of the sky where the satellite is, so mounting the dish up as high as possible is the usual solution. Sky will charge you slightly more for a non-standard installation.

You would not normally expect to install a dish on someone else's property.

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Briantist's 38,906 posts GB flag
Saturday, 21 May 2011
10:16 PM

My sky hd has been going funny for the last couple of weeks (blocky picture). Today my son paused something and ever since then has gone in and out of satellite signal being received. First error came up with number 30 which sky asked me to reset the software which I did. Seemed fine for a while at least and has been going blocky ever since. Even had a blue screen at some point. Cables into the box are fine and have switched off and back on again to no avail. I'm so fed up with it, I just want to throw it out of the window! Someone please advise. Thank you

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Sonya's 1 post GB flag
Sunday, 22 May 2011
7:52 PM

Hi my sky works fine most of the time but recentley its been cutting out and saying no signal is being recieved, when i change channel some of the other channels work then when i go back to the channel i was watching and its fine. it works for a short while then the same thing happens again. im so fed up having to change channel`s then by the time i get back to what i was watching iv missed the best part. please any advice as the TV is all i have.

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LORRAINE's 1 post GB flag

10:05 PM

Sonya: It could be that your dish has become misaligned, or that the Sky box has developed a fault, or that the LNB on the dish has failed.

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Briantist's 38,906 posts GB flag
Thursday, 26 May 2011
6:09 PM

hi i only have the free channels on my sky box at the moment. have cancelled my subscription for some time but now every single channel is showing no satellite signal. and then it is fine yet looks like might happen again due to half the channels still not working. is this due to the free sat thing from sky or is it a fault?

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jo's 1 post GB flag
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