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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Sunday, 26 August 2018
12:19 PM

I cannot receive PBS America on channel 94 here in Stockport as when I re tune it only gets up to channel 91 then jumps to channel 213 .
I have a modern HD tv and large antenna with signal booster .

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Mayler's 1 post GB
7:18 PM Swindon

I have lost the signal for BBC1 HD, BBC2 HD, ITV HD, CH4 HD, CBBC HD, channels 101 to 105 and 204. They were ok up to about a week ago. I am in Swindon postcode SN3 1BL.
Receiving my signal from the Seagry Court transmitter instead of Oxford (to get Mendip broadcast instead of regional news that didn't cover Swindon but Oxford and the South Coast).
Any help will be greatly appreciated

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Sanjay's 1 post GB
Sanjay's: Freeview map terrain plot frequency data R&TI Service digitaluk trade DAB coverage
Monday, 27 August 2018
10:34 AM


Seagry Court does not transmit COM7 or COM8 services so some of the HD channels are not there to receive.

Please could you tell us what the signal strengths are (not the quality) for all the multiplexes you get and what channel they are on. Then we can check whether your aerial is suitable or if there is some other problem.

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MikeP's 2,246 posts Platinum Platinum GB
10:35 AM


Please provide a full post code so that we can check which transmitter you are using and what the expected reception is like.

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MikeP's 2,246 posts Platinum Platinum GB
Tuesday, 4 September 2018
alister macintyre
7:26 PM

I am about 3 weeks without a singnal from TOROSAY transmitter isle of mull, my address 14 corran brae o baanPA345AL I have put on a new cable and aerial A advice would be helpfull

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alister macintyre's 1 post GB
Wednesday, 5 September 2018
11:39 AM

Alister MacIntyre:

If you put your post code into the Digital UK Coverage Checker, found at…ker, you will see that the Torosay transmitter is very poor at your location. It would be better to use the Oban transmitter instead as that will give you three multiplexes with expected good reception. The details will be given on the Coverage Checker.

BTW, never give your full address on any public website. That will invite all sorts of unwanted attention, even in your area.

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MikeP's 2,246 posts Platinum Platinum GB
Saturday, 15 September 2018
G atkinson
9:58 AM Nottingham

Hi I live in post code NG16 5RW IS THEREany way to get a better picture

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G atkinson's 2 posts GB
G's: Freeview map terrain plot frequency data R&TI Service digitaluk trade DAB coverage
12:40 PM

G Atkinson:

You are right on the border of the area served by Waltham, so that is unlikely to give perfect results. Likewise using the Nottingham transmitter has reception problems due to the terrain.

Not knowing the exact geography of your location it is difficult to make any useful suggestions. I do know that you have some hills nearby and they are likely to cause recption problems for you.

You might consider using Freesat instead of Freeview? Basically the same range of programmes but received via a satellite dish with a Freesat receiver box plugged into your TV.

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MikeP's 2,246 posts Platinum Platinum GB
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