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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Monday, 12 March 2018
Ms C Butterwick
11:32 AM

Hello, I am in Windermere Cumbria and am on a relay transmitter from Claiff Heights. I get only a basic amount of channels and recently got ITV3.
Today I can only get BBC channels , no others, except on HD where ITV 3 4 5 are there. This is on both tvs and the recording box, which when retuned only found BBC1,2 4.
Why is this, and when will it be rectified.
thanks CB

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Ms C Butterwick's 1 post US
6:00 PM

I have retuned, reset, cleared all channels but am still missing the EPG information for channels on Multiplex Row D3 + 4 any ideas on how to resolve, have run out of ideas on what to try.

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Sue's 1 post GB
Thursday, 15 March 2018
Karin Buckley
1:37 PM

Scince retuning last week I have lost channel 55 and all its stations. I have tried a factory reset and there is still nothing. What can i do?

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Karin Buckley's 1 post GB
Saturday, 17 March 2018
12:04 AM

I have lost all freeview channels since around 9am thismorning, newhaven transmitter, says on website that work hase been carried out but was all good from 5pm it is now midnight and I still have no channels, re-tuned several times and also tried manual re-tune still nothing...????

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Daren's 1 post GB
11:01 AM

Daren : Retuning was a bad idea as you've now deleted all of your channels which were correctly tuned (Newhaven is due to change frequencies, but not until some time in the summer). If you can't get anything by manually tuning on UHF channels 50/43 (and 40 if your TV receives HD channels) then you need to start looking for a problem with your aerial system such as a loose or damaged cable or connection, so start behind your TV and work your way back as far as you can safely access towards the aerial.

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StevensOnln1's 1,356 posts Gold Gold GB
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