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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Friday, 6 May 2016
David Graham
6:24 PM

We are tuned to Stockland hill transmitter but for 3 or 4 hours each day we loose BBC1 and 2 all other stations fine what is happening. DG

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David Graham's 1 post GB
Saturday, 7 May 2016
Vic Quaglieni
4:28 PM

I live in Grange over Sands, South Cumbria.

I have recently been experiencing a weak HD signal each evening at around 19.00 hours onwards. The picture becomes distorted or fails completely with a "weak signal" message. During the daytime the reception is normal.

I have changed the aerial leads and checked the outside Freeview aerial without improvement.

Can you throw any light on what may be causing this problem?

Thank you.

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Vic Quaglieni's 1 post GB
Sunday, 8 May 2016
6:37 PM

Vic Quaglieni: We need a postcode to help, plus signal strength and what mux your watching. If its happening at the same time each day, that sounds like single source interference - any switches, etc that come on around that time?

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MikeB's 1,786 posts Gold Gold GB
Monday, 16 May 2016
8:22 PM

Tonight I only have BBC channels, I scanned for channels without the aerial and then again with it asnsuggested but still no ITV or channel 4 or 5. It worked yesterday. Any ideas please?

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Debbie's 1 post GB
9:46 PM

Debbie: Assistance can only be offered with problems of this nature if your location is known, this preferably being in the form of a post code or one from somewhere nearby, e.g: a shop / post office, this info then enabling access to details of the transmitter covering your area as well as the operational status of same.

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jb38's 7,006 posts Platinum Platinum GB
Wednesday, 25 May 2016
10:47 PM

Hi, I did have the HD channels 101 to 106 but they've now disappeared. Understand they're all on the same mux. Presume it's because I'm on the outer edge of reception from the Wonersh transmitter. Any chance I could switch to a better signal? If so, how?
I have a new Sony TV with built in Youview.

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Phil's 1 post GB
Thursday, 26 May 2016
2:20 PM


To offer any useful advice we need a full post code so we can check the reception possibilites from other transmitters.

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MikeP's 870 posts Gold Gold GB
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