Menu buttonMENU    UK Free TV logo Help!
securesearchsettings

 

 

Click to see updates
To join, leave or change ukfree.tv updates by email, enter your email address here:
 

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



All questions
Can I stop paying Sky and use my satellite receiver to get Freeview ?1
My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o2
Can I receive British Eurosport for free?3
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau4
My Sky box has a "no signal message" - what do I do?5
In this section
I have now lost all signal can you tell me what the problem might be?1
I have a Durabrand cg5660-m and I need the lock key code!2
What is the Inversion Effect and why does it effect my Freeview TV reception? 3
My ITV/C4 Freeview channels have disappeared - what can I do? Is it my SCART ca4
My high gain aerial can't get all the Freeview channels I expected5
What are the aerial types about? Are they high-gain?6

Comments
Wednesday, 18 January 2017
MikeP
4:17 PM

Keith Cameron:

DO NOT RETUNE. Just be patient and as the high pressure weather passes the reception will improve.



link to this
MikeP's 1,241 posts Gold Gold GB
Monday, 23 January 2017
R
Roy Purssell
5:11 PM

We tried to get Drama channel (20) yesterday but it was missing from the channel list. I re-installed the channel list but it is still missing. The signal has always been poor (30%) and we have had some reception problems in the past but the channel has always been there.
Could you please explain the cause of this problem. Is it a transmitter problem or something I have done?



link to this
Roy Purssell's 1 post GB
M
MikeB
5:21 PM

Roy Purssell: Check signal strength generally (a postcode is needed to check what you should be getting), and check if you can get any of the other channels on that mux. If you can't, that points to a problem with your aerial system.

link to this
MikeB's 1,996 posts Gold Gold GB
Select more comments

Your comment please
Please post a question, answer or commentUK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.







Privacy policy: UK Free Privacy policy.