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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Wednesday, 6 September 2023

10:49 PM

Steve Donaldson:

As she had 160 channels art one point, I suspect the weather/mobile interference could be the primary culprits.

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Chris.SE's 3,690 posts GB flag
Monday, 25 September 2023
Darren Brown
9:36 PM

Hi Chris/Steve
Freeview /CH 29 seems to be staying on on a night time now, its been ok for the past week or so. I still haven't been able to pin it down to anything specific. Just wondering if it could just be the time of year with trees being in full leaf etc.


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Darren Brown's 13 posts GB flag
Tuesday, 26 September 2023

12:20 AM

Darren Brown:

Whilst trees in leaf can cause problems, it is not probable that they do something pecialiar at dusk!
This is/was some sort of interference.
Maybe one or other neighbours also had a problem and some faulty equipment has been tracked down and fixed.
OR, are any of your near neighbours away and been away since your signal on C29 has been ok?
If so, wait and see what happens when they return.

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Chris.SE's 3,690 posts GB flag
Ian Jackson
12:51 PM

There has been a lot of work going on at the Sandy Heath transmitter. This creates constant problems with Freeview channels disappearing, I would mind but the TV does NOT retune itself. It's a complete nightmare for the older people as they may think that their TV has gone wrong. My new Panasonic TV has had 3 new motherboard's, which it didn't need. I am not impressed. I would have thought that the Engineers could broadcast a warning message.

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Ian Jackson's 5 posts GB flag

3:19 PM

Ian Jackson:

I'm wondering if you've read any of the replies to your other posts recently about "losing channels" and being advised NOT to retune.

If you were correctly tuned to start with, you should never retune (automatically or manually) if you have no signal or badly pixellated pictures or "a channel disappears", whatever the cause, be it weather, engineering, you aerial system etc.
It invariably will just clear some/all of your correct tuning, or in extreme weather conditions tune you to an incorrect transmitter whose signals disappear as the weather changes.

This particularly can apply when you can receive more than one transmitter in your locale, which it appears you can in your postcode - 3 main transmitters!

I've lost count of the number of times we post this information on these boards.

IF your set has an automatic retune feature, go into Settings and turn it OFF, it is far more trouble than it's worth.
The only time a retune may be required is if you get a pop-up message on one of the commercial multiplexes because a broadcaster has made some changes to their TV channel.

Have you checked your aerial system? Make sure that the aerial looks undamaged and is still pointing correctly - for your postcode it should be pointing NE (compass bearing 45 degrees) with its rods (or squashed Xs) horizontal. Make sure that the coax downlead isn't flapping in the wind and is undamaged, and that your coax plugs are in properly with no corrosion or water ingress.

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Chris.SE's 3,690 posts GB flag
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