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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Thursday, 16 March 2017
Lesley Bourne
8:09 AM

Kelvin Davies: This is happening to us too in South West Wales. Started happening on Tuesday 14th March (SA44). I presume its something to do with the transmission signal as it only happens on BBC channels (TV and radio). Think our local transmitter is Preseli?

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Lesley Bourne's 1 post GB
Friday, 17 March 2017
Michael Sutton
5:52 PM Cheltenham

As advised by Brian Butterworth (above ) I have cleared all channels from my system - rebooted and retuned . NOW I have lost channels , Still have no BBc channels and pixilation, voice stutter is back with a vengeance ??? ANGRY

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Michael Sutton's 3 posts GB
Michael's: Freeview map terrain plot frequency data R&TI Service digitaluk trade DAB coverage
Sunday, 9 April 2017
12:36 PM

Paul Wade-Williams: There are no faults showing on the Scalloway transmitter (although if you provide a postcode we can check if you might be using a different transmitter). Have you checked all the cables and connectors behind the TV? Have you checked if any neighbours are suffering from the same problem?

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StevensOnln1's 566 posts Gold Gold GB
7:37 PM

Paul Wade-Williams: no BBC channels in Torquay either
The TV has built in freeview but recently lost BBC channels - re-booting as above does not bring them back, And quite a lot of the other channels are pixilated.

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BRian's 1 post GB
9:13 PM


You don't give a full post code that is needed to enable us to check your reception conditions and whther your transmitter has any problems (there are over 1000 around the country).

But you should check that all the signal cables and plugs are fitted correctly, lose plugs often cause problems as you report.

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MikeP's 1,357 posts Gold Gold GB
Thursday, 13 April 2017
R Madden
9:07 PM

how do I get freeview play back on my tv

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R Madden's 1 post GB
10:41 PM

R Madden:

You are presumably talking about the catch-up TV services from Freeview. If that is the case then you need a 'smart' TV connected to the internet via a broadband service that is fast enough to not cause stuttering.

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MikeP's 1,357 posts Gold Gold GB
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