menuMENU    UK Free TV logo Help!

 

 

Click to see updates

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



All questions
BBC Three Linear channel re-opens1
Removing all barriers to communication between diverse cultures2
How do I get a test card with Freeview3
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau4
Can I receive UK TV in Ghana?5
In this section
I have now lost all signal can you tell me what the problem might be?1
I have a Durabrand cg5660-m and I need the lock key code!2
What is the Inversion Effect and why does it effect my Freeview TV reception? 3
My ITV/C4 Freeview channels have disappeared - what can I do? Is it my SCART ca4
My high gain aerial can't get all the Freeview channels I expected5
What are the aerial types about? Are they high-gain?6

Comments
Tuesday, 5 August 2014
J
Jenny Milborrow
10:49 AM

Could you please explain why this website indicates that there is no problem with Broneirion transmitter when we have had no signal since about 9.00am this morning ? (Time now 10.50am).

link to this comment
Jenny Milborrow's 10 posts GB flag
M
MikeB
sentiment_very_satisfiedPlatinum

11:40 AM

Jenny Milborrow: it could be that the info hasn't updated yet , etc. Have you checked with other people nearby if their getting a signal? If they are, then the problem lies with your system

link to this comment
MikeB's 2,579 posts GB flag
J
Jenny Milborrow
11:59 AM

Thanks MikeB for that. We don't have many people nearby but we do have three TVs on three aerials and they are all out ! We are also fairly accustomed to the signal just disappearing - it is just very frustrating that the website is not updated.

link to this comment
Jenny Milborrow's 10 posts GB flag
Dave Lindsay
sentiment_very_satisfiedPlatinum

12:19 PM

Jenny Milborrow: It doesn't say that there is no problem with the transmitter, but rather says there are no faults reported.

link to this comment
Dave Lindsay's 5,724 posts GB flag
Wednesday, 13 August 2014
W
walter
8:35 AM

why does my freeview box cut off early at the end of nearly all recordings since it changed to 8 day timer. missing the end of nearly all programs

link to this comment
walter's 1 post GB flag
MikeP
sentiment_very_satisfiedPlatinum

9:18 PM

Walter

Some Freeview PVRs have a setting to control how long the recording continues to run after the supposed end of the desired programme. Check the settings for your particular box, it will tell you in the User Manual/Guide how to that.

link to this comment
MikeP's 3,056 posts GB flag
Thursday, 14 August 2014
M
Meriel Forbes
6:56 PM

I constantly perform manual reset on my Freeview TV in order to get the regional BBC South East news but the picture is always breaking up. channel 1 defaults to BBC London which we do not want. We live in Tunbridge Wells so right on top of the local transmitter. I key in the correct channel numbers for the transmitter but still no joy

link to this comment
Meriel Forbes's 1 post GB flag
Monday, 18 August 2014
M
Michael Blakey
4:11 PM

We live in Salterforth,near Barnoldswick and for about seven weeks our televisions show no signal until 7.25am.
I understand our signal comes via the West Marton transmitter, are they doing some work in the early morning, or is there some other problem?
Thank you.




link to this comment
Michael Blakey's 1 post GB flag
M
MikeB
sentiment_very_satisfiedPlatinum

8:02 PM

Michael Blakey: Thats tranmitter is know as the Skipton transmitter Skipton (North Yorkshire, England) Freeview Light transmitter | ukfree.tv - 12 years of independent, free digital TV advice , and seems to be fine, with no work on it since May. Which begs the question, why is your TV signal coming on at 7.25am? A postcode would be a great help, but judging by the local pub, your only 7km away with a good signal. Are you actually tuned to that transmitter? And is there any timer setting on your TV, etc? The other thing is, do you have any timer (thermostat, etc) which comes on/off at that time?

link to this comment
MikeB's 2,579 posts GB flag
Thursday, 21 August 2014
I
Ian Shewan
9:16 PM

Is there any reason for ALL the BBC channels at present being off the air or very badly pixelated on the Gartly Moor transmitter. This often happens and affects either the BBC or ITV channels. A lot of the time the sound is intermittent at the same time. It is almost possible to see adjacent channels through the existing channel, so I suggest or rather guess it is filter problems. This has been happening ever since the digital change over, I live in Oldmeldrum, in Aberdeenshire, and have had to use Gartly ever since it came on line.

link to this comment
Ian Shewan's 1 post GB flag
Select more comments

Your comment please
Please post a question, answer or commentUK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.







Privacy policy: UK Free Privacy policy.