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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Monday, 18 April 2016

5:21 PM

Ron Charlton.: Put it this way - you are just 7 miles from a transmitter. We dont have a postcode, so we have no idea is that is a clear line of sight, but all things being equal, you should get a very good signal!

75-80% signal strength is fine, but of course your strength will bounce around a bit, depending on all sorts of small factors. Sometimes it will be a bit higher than that, and when tuners are hit with a strength which is too high for it, they can act in much the same way as when its too low. I suspect thats whats happening - check the signal strength on a prone mux and its will float a little, and is perhaps just pushing things too far.

Search for 'too much of a good thing' on this site, and there is a lot of info about it. I've had that problem on HD channels, and an attentuator (variable of series of fixed) will bring it down enough so you dont have the problem. Even a cheap fly lead might be enough!

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MikeB's 2,579 posts GB flag
Sunday, 24 April 2016
Jim Haire
3:10 PM

Yesterday The Bbc channels went very scratchy and stuttery I an in Tavistick un Devon.Retuned but no better.Any help would be appreciated

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Jim Haire's 1 post GB flag
Monday, 25 April 2016

11:09 AM

Jim Haire:

You should not retune in those circumstances, you may lose more than you might gain.

To help you we need a full post code, or that of a very closeby shop or post office. Then we can determine the relationship between you and the transmitter and whether there are any possible obstructions that can cause reception difficulties.

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MikeP's 3,056 posts GB flag
MikeP's: mapM's Freeview map terrainM's terrain plot wavesM's frequency data M's Freeview Detailed Coverage
Friday, 29 April 2016
2:45 PM

Just a line to say thanks for the feedback (MikeB in particular!).
The Humax box was dodgy!
They have sent me a replacement - all working normally now!

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Scott's 2 posts GB flag
Friday, 6 May 2016
David Graham
6:24 PM

We are tuned to Stockland hill transmitter but for 3 or 4 hours each day we loose BBC1 and 2 all other stations fine what is happening. DG

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David Graham's 1 post GB flag
Saturday, 7 May 2016
Vic Quaglieni
4:28 PM

I live in Grange over Sands, South Cumbria.

I have recently been experiencing a weak HD signal each evening at around 19.00 hours onwards. The picture becomes distorted or fails completely with a "weak signal" message. During the daytime the reception is normal.

I have changed the aerial leads and checked the outside Freeview aerial without improvement.

Can you throw any light on what may be causing this problem?

Thank you.

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Vic Quaglieni's 1 post GB flag
Sunday, 8 May 2016

6:37 PM

Vic Quaglieni: We need a postcode to help, plus signal strength and what mux your watching. If its happening at the same time each day, that sounds like single source interference - any switches, etc that come on around that time?

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MikeB's 2,579 posts GB flag
Monday, 16 May 2016
8:22 PM

Tonight I only have BBC channels, I scanned for channels without the aerial and then again with it asnsuggested but still no ITV or channel 4 or 5. It worked yesterday. Any ideas please?

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Debbie's 1 post GB flag

9:46 PM

Debbie: Assistance can only be offered with problems of this nature if your location is known, this preferably being in the form of a post code or one from somewhere nearby, e.g: a shop / post office, this info then enabling access to details of the transmitter covering your area as well as the operational status of same.

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jb38's 7,179 posts GB flag
Wednesday, 25 May 2016
10:47 PM

Hi, I did have the HD channels 101 to 106 but they've now disappeared. Understand they're all on the same mux. Presume it's because I'm on the outer edge of reception from the Wonersh transmitter. Any chance I could switch to a better signal? If so, how?
I have a new Sony TV with built in Youview.

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Phil's 1 post GB flag
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