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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Thursday, 28 September 2017
3:07 PM

Lost all channels lower bevendean Brighton any
Idea why? Samsung Tv with freeview

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Redman's 2 posts GB
4:35 PM

Redman: There is currently engineering work taking place at the Whitehawk Hill transmitter. Do not attempt to retune, your channels will return when the transmitter is turned back on.

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StevensOnln1's 1,936 posts Gold Gold GB
Friday, 29 September 2017
4:36 PM

I didn't know about the transmitter work and tried to retune through by BT Vision, needless to say I lost practically all channels. Will they all come back when this work is completed?

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Wendy's 1 post GB
4:52 PM


Because you tried to retune whilst there was work being carried out, they will not return automatically! It is always a bad idea to try retuning if some channels 'disappear' and especially if there is engineering work.

You will need to retune after to work has been completed. I do not know when that will be (as I am currently holidaying in France) but other contributors may have more information.

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MikeP's 2,246 posts Platinum Platinum GB
Saturday, 30 September 2017
2:18 PM

ThAnku all up & running now!

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Redman's 2 posts GB
Sunday, 1 October 2017
Joan Rushby
10:32 AM

My tv is pixelating no sound cannot retune is there a problem in Glossop Derbyshire Area...thank you

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Joan Rushby's 1 post GB
5:55 PM

Joan Rushby:

To answer your question we need a full post code for your location, just saying Glossop does not help at all.

Have you checked that your aerial is properly connected? Have you tried unplugging the aerial leads and then plugging them back in again? Have you checked that your TV is tuned to the correct transmitter? Have you checked what the received signal strengths are for each of the multiplexes?

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MikeP's 2,246 posts Platinum Platinum GB
6:59 PM

Lost most channels. Channels I have are struggling to stay on. I have a LV tv and I have unplugged the aerial reset the tuner and plugged back in and still missing most channels. It's been flickering for last couple of days. Running it through a aerial. Believe I'm getting Heathfield transmitter

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Chris's 2 posts GB
7:00 PM

My postcode in Tn56rd


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Chris's 2 posts GB
Friday, 13 October 2017
8:21 PM

Freeview connected to the Kinross repeater transmitter on Cleish hills.
Lost all channels and no EPG about 18:00 Friday 13 October 2017.
Told from elsewhere that Craigkelly reception is OK.
Tried the Freeview reset procedure.
'No services have been found'.

All connections normal and were not disturbed.

Any advice welcome. Thanks.


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kab242's 10 posts GB
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