menuMENU    UK Free TV logo Help!



Click to see updates

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

All questions
BBC Three Linear channel re-opens1
Removing all barriers to communication between diverse cultures2
How do I get a test card with Freeview3
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau4
Can I receive UK TV in Ghana?5
In this section
I have now lost all signal can you tell me what the problem might be?1
I have a Durabrand cg5660-m and I need the lock key code!2
What is the Inversion Effect and why does it effect my Freeview TV reception? 3
My ITV/C4 Freeview channels have disappeared - what can I do? Is it my SCART ca4
My high gain aerial can't get all the Freeview channels I expected5
What are the aerial types about? Are they high-gain?6

Tuesday, 22 September 2020

9:40 AM

David Lee:

I can't spot anything that would lead me to believe there's something odd about the tuning.
Try a further retune without the aerial plugged in and then switch the set off for 15 minutes.
When you switch back on check that there are no channels found and that memory has been cleared.
Reconnect the aerial and try a further retune to hopefully restore all channels correctly.
If you are still missing the same channels (ArqA/COM5 multiplex) try a manual retune for UHF C31 at Winter Hill.

If the set is saying no signal, then you need to contact your building management as it would seem that C31 is not being distributed to your wall-plate outlet, unless there is some form of interference.

link to this comment
Chris.SE's 3,686 posts GB flag
Thursday, 1 October 2020
2:24 PM

Have tried rescanning Tv and/or Dvd tuner many times. Each wipes out last settings so tuner starts empty. Most times I only pick up 12 to 30 digital channels - NO BBC channels at all. Picture breaks up into blocky areas or degrades completely.
TV message says_ "poor or weak signal"....
Been like this since last Monday. Up till then it seemed fine.
Have reported fault to managing agent as flat is served by a communual aerial and am awaiting reply.

link to this comment
js's 1 post GB flag

3:31 PM


I guess a different js from our regular poster in these parts. It does sound like a problem with the communal installation. Have you had any high winds which may have damaged or moved the aerial, or power interruptions that could affect the distribution system.?

link to this comment
Chris.SE's 3,686 posts GB flag
Saturday, 3 October 2020
9:38 AM

I have tried retuning my tv and still cannot get channel 50 what do you suggest

link to this comment
CATHERINE MURRAY's 2 posts GB flag

11:45 AM


Ch.50 is Sony Movies Classic. Sony chose to put a lot of their channels on Local Multiplexes.
For which channels are on which multiplexes, see Channel listings for Industry Professionals | Freeview

Without a full postcode we cannot say whether your transmitter has a Local multiplex and whether you are predicted to receive it. If you don't have a Local station at LCN7 or 8 in your EPG then most likely no.
Local multiplexes are only on a few main transmitters and signals beamed towards large urban centres of population.

link to this comment
Chris.SE's 3,686 posts GB flag
12:21 PM

channel 50 is sony movies christmas not classic my transmitter is sutton coldfield and my postcode

is cv31 so why cant I get it

link to this comment
CATHERINE MURRAY's 2 posts GB flag

12:59 PM


Sony have renamed "Classic" as "Christmas" for the forthcoming festive season, it is otherwise the same channel! See Updates and alerts | Freeview

A Local multiplex is broadcast from Sutton Coldfield but whether you can receive it will depend on location, if you don't have a Local station on LCN7 then you probably can't get it. It is not beamed in the CV31 general direction and reception in that general area may not be that good. A partial postcode doesn't give that information, a full postcode is required.

link to this comment
Chris.SE's 3,686 posts GB flag
Friday, 6 November 2020
1:04 PM

Hi my Mother lives in Sundon village (central beds)
She uses a digibox to watch freeview. She has lost all of the channels on her TV , is there a problem with the Sandy transmitter that serves her area ?

link to this comment
David's 1 post US flag

1:24 PM

David :

The Sandy Heath transmitter is currently listed for Planned Engineering with "Possible weak signal" which in some locations may appear like no signal if it's an area that does not get good reception. Parts of Sundon are possibly one such area. A full postcode would be needed to look at predicted reception.

Do not retune when you see no signal messages or have pixellated pictures as this can clear correct tuning or if it's caused by interference tune to incorrect transmitters which soon go again, and you have to retune when signals are back to normal, which you may have to try several times.

link to this comment
Chris.SE's 3,686 posts GB flag
Saturday, 21 November 2020
Susan Smith
5:55 PM

Have retuned several times but can't get
any HD channels.

link to this comment
Susan Smith's 1 post BE flag
Select more comments

Your comment please
Please post a question, answer or commentUK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.

Privacy policy: UK Free Privacy policy.