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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Monday, 11 July 2011
7:38 PM

turned my tele on sunday night and on the all bbc channels have gone it stated "weak or no signal" i have the others though??

1) have tried rescanning tv for them
2) unplugged it and rescanned it
3) wiped tv memory - reinstall channels

is there anything else i can do?

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kee's 1 post GB flag
kee's: mapK's Freeview map terrainK's terrain plot wavesK's frequency data K's Freeview Detailed Coverage
Tuesday, 12 July 2011
m Sim
10:27 AM
Chipping Norton

Message for jb38 I still have no itv channels, channel 4 ,5 a few others and no ceebeebies!!! I did not understnad your answer, please can you tell me in very somple terms what to do to get the channels back? Chipping Norton, Oxfordshire. I am really confused, you seem to know all the technical stuff but I just want to know what to do to fix it or when it will be fixed?? Marie x

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m Sim's 4 posts GB flag
m's: mapM's Freeview map terrainM's terrain plot wavesM's frequency data M's Freeview Detailed Coverage
Mike Dimmick

11:52 AM

m Sim: Most likely, your aerial is pointing to the Oxford transmitter. There have been no planned engineering works. We can also see reported faults on the BBC channels, which shows a problem on BBC One analogue for half an hour on Friday night, but we don't have that information for ITV.

It's possible that if you have retuned in the last couple of months, that the fringe reception from Sandy Heath - which is on a lower frequency - is strong enough for your box to detect, and that it is a model that stores the first version found in the scan rather than the strongest/best quality signal.

If so, the solution is to delete the channels you're having a problem with, and do a manual tune on C68 for ITV1/C4/C5 etc, and C54 for CBeebies. See Digital Region Overlap for other ideas.

If that doesn't resolve the issue, it could be a cabling issue. The multiplex carrying ITV1 etc is right at the top of the frequency range, and there is more loss in cables at higher frequencies than lower ones. Particularly if it's wet, water can penetrate into junction boxes and into old, perished cables, which means they perform worse: again, higher frequencies are affected worse than lower ones. This is likely to be the problem if the analogue channels have become more snowy than before.

If this is the case, you probably need to have the cables replaced. At the very least, the seals on any junction boxes or outdoor amplifiers or splitters need to be checked or replaced to stop water getting in, but there's a good chance that the cable's dielectric - the plastic or foam material between the inner metal conductor and the outer metal screen - are saturated.

Do also check that the aerial is intact and still pointing in the right direction.

The power increases greatly at switchover, at the end of September. This might make things better for a while but a cable fault will typically get worse over time.

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Mike Dimmick's 2,486 posts GB flag
Wednesday, 13 July 2011
1:31 AM

Hi, My girlfriend just got a brand new 26inch tv, but cannot get any freeview channels at all, we can pick up analog but nothing else. I have tried to re-scan it a few times but no joy. I ony live 3 miles up the road from her and i have a perfect reception on mine. We live in newry, co.down, n.ireland. Any help at all would be great. Cheers again.

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Garry's 1 post GB flag
8:15 PM

I too am having problems. Live in Guildford and TV has 'lost' ITV 4 and Film 4. Have retuned but nothing :-(

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Alex's 1 post GB flag
Thursday, 14 July 2011
9:13 AM

Thought I'd posted this but can't see on the page above so have re posted it.

I've recently purchased and installed a Bush 320 DTR, it is connected to a roof top ariel. The house is in the Ox10 6JD area and seems to connect to both Oxford and Hants transmitters. All works well except for the BB1,BB2, BB3 etc stations. I have scanned with no ariel and re installed but it is still missing all the MUX 1 stations.
It has picked some of the 800 BBC stations but the quality is very poor. Can you help?

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Rich's 3 posts GB flag
Rich's: mapR's Freeview map terrainR's terrain plot wavesR's frequency data R's Freeview Detailed Coverage

9:43 AM

Rich: If you have BBC channels in the 800s there must be something stored in the "normal" positions in the channel list.In your location it is most likely to be a set of BBC channels that are weak signal or poor quality.If by chance you have first found a signal from Sandy Heath on C27 this would be stored in the prefered positions, and then channels from Oxford and Hannington in the 800s. Have you checked all the 800s channels for any that work? If there is only one set of channels in the 800s these will probably be from Hannington on C50, the Oxford variants on C34 being the ones in the "normal" positions. In that case you would need to look for single frequency interference on C34, possibly from a VCR or Sky box with the RF modulator set around C33/C34.

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KMJ,Derby's 1,811 posts GB flag
Mike Dimmick

1:34 PM

Rich: Welcome to the misery of rebadged equipment bought from an electrical retailer and then re-sold second hand or refurbished. The Bush brand is now owned and operated by Argos, who offer no support. The TU320DTR is a rebadged Vestel T845 - Unofficial Vestel PVR Information (UK) - T845 Top Up TV .

Luckily a reputable brand - Sharp - rebadged the same box as TU-TV322H, and you can find the manual at .

Some boxes don't clear the saved channels before doing a scan. I'd first try the Reset procedure on page 33 of that manual, under Scenario 2.

It may be that the box has a problem with the Split NIT - a Network Information Table that is too large to fit into one Transport Stream packet - which started being transmitted from late 2008. Putting the channels in the 800s is a known symptom on some boxes, though I admit I don't see yours or any other T845 on Digital UK's list at . It's worth checking whether the update listed at Unofficial Vestel PVR Information (UK) - T845 Top Up TV has been applied - if it was ever broadcast for the Bush boxes, it may be a long time before it comes around again. You'd need a classic serial cable and a PC with a classic serial port to perform a manual upgrade.

Honestly, I'd return it and get a Humax PVR-9150T or 9300T, which is a far better box and actually has ongoing support from the manufacturer.

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Mike Dimmick's 2,486 posts GB flag
Sarah Webb
7:06 PM

Hi Guys,
Please help a dumb woman with technology!
Iv brought a Bush Digital Top Set Box BU10FVZS1 but ITV and all asocciated channels and channle4 and5 is not even listed once scanned. All BBC and Radio is listed! Iv done the suggested of unplugging and scanning and replugging but doesnt work still. I tried this with the booster to the roof aerial and without.
Should i wait till the switch over actually happens or is there something else i can try? I live in ss5 area??

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Sarah Webb's 1 post GB flag
Sarah's: mapS's Freeview map terrainS's terrain plot wavesS's frequency data S's Freeview Detailed Coverage

10:16 PM

Sarah Webb: The Digital UK postcode checker shows that reception of Mux2 from Sudbury is currently poor at your location. Wait until 20th July 2011 for Mux D3+4 to be switched on at high power, when the prediction changes to good reception for ITV1&2, C4, C5 etc.

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KMJ,Derby's 1,811 posts GB flag
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