What can I do when my Sky Digibox says 'No Signal' or 'Technical fau
How to Reset a Sky Digibox when 'No Signal' appears.
Reset method 1 - Delete and Rescan
- Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.
- Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.
- Check cables and connectors are in good order.
- Wait for at least 30 seconds.
- With the card still out of the machine, plug the Digibox back into the mains.
- Ignore all the messages, and wait for around a minute.
- Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
- Insert viewing card, wait a few seconds.
- Check 104 for Channel 4 and 105 for five.
Reset Method 2 - Reset the LNB
If the above method does not work, the LNB may have a fault.- Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]
On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]
Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu". - Then press [1] to go to the RF output menu.
- Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
- Press [DOWN] and [SELECT] to select Save New Settings.
- Press [SKY].
- Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
- Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
- Press [SKY].
Reset Method 3 - Upgrade the system software
If there are still problems:- Turn the Digibox off at the mains again and remove the viewing card.
- Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
- Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message ââ¬â this will be white text on a black screen. On some boxes this can appear as a half screen.
- Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
- Ignore all the messages, and wait for around a minute.
- Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
- Insert viewing card, wait a few seconds.
- Check 104 for Channel 4 and 105 for five.
All questions
In this section
Friday, 11 January 2013
B
ben7:50 PM
i have a sky HD+ box,had no satellite signal for nearly 3 weeks and someone cant come out until next week.no channels work.i have tried all the diagnostic tool online and what sky have told me to do.just wondered if you had an idea of what to do.i cant wait no longer
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Saturday, 12 January 2013
J
jb387:42 AM
ben: Although you might well have seen the blanket term "no signal" warning but are there any levels at all being indicated on the boxes signal level check screen using the undermentioned procedure?
1:- Press "Services" on your Sky remote control and you will see the main menu with "Options" highlighted.
2:- Highlight the Settings menu using the right arrow button and press select.
3:- Use the left / right arrows scroll to "Signal" and press select, the grey bars displayed will show you the strength of the signal to your Sky+ HD box.
If the strength / quality is being indicated then it "has" to be around 55% minimum to resolve a picture.
Were you also requested to try swapping the two LNB inputs over? because if not try that as LNB1 is the main input used when viewing and will display the signal warning seen if anything is defective on that input.
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Wednesday, 16 January 2013
J
john george murr10:59 PM
have an old sky digital grundig box until recently been watching freeview without any problems now it keeps coming on screen no telephone connection. iam no longer a sky subscriber does this make a difference
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Thursday, 17 January 2013
S
Somnath Bhattacharya2:48 PM
My id no 1035746039 have not been received signal since 1.0 pm on 17.01 13
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Friday, 18 January 2013
M
MRS SAXBY6:41 AM
phone me or get an engener out to sort out the problem please urgent NEED HELP TO DAY NO SIGNAL 0787012782
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C
chris k6:56 AM
ok i have a sky hd box ive got no signal at all not even 1% ive tried switching it off at the mains ive tried taking all the leads out and putting them back in still nothing i got a light show storm outside could that be it?
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J
jb388:01 AM
chris k: If you can reach the dish then "carefully" (so as not to move it) brush off any snow that has gathered on the surface of the reflector as well as the LNB, the part that faces the dish.
That said, snow or thundery type rain showers will always affect satellite reception, although people who use larger dishes will not get affected quite so quickly as those with standard issue types.
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B
be12:29 PM
London
n15 6rs I have no signal and tried all your instructions which i think made it worse as now the green light wont come on just red light and no appearance of sky on tv. Can you help? what seems to be the problem, it is snowing at pressent but it went of 2days ago before snow, checked for signal in area, there's no issues...
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be's: ...
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