What can I do when my Sky Digibox says 'No Signal' or 'Technical fau
How to Reset a Sky Digibox when 'No Signal' appears.
Reset method 1 - Delete and Rescan
- Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.
- Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.
- Check cables and connectors are in good order.
- Wait for at least 30 seconds.
- With the card still out of the machine, plug the Digibox back into the mains.
- Ignore all the messages, and wait for around a minute.
- Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
- Insert viewing card, wait a few seconds.
- Check 104 for Channel 4 and 105 for five.
Reset Method 2 - Reset the LNB
If the above method does not work, the LNB may have a fault.- Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]
On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]
Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu". - Then press [1] to go to the RF output menu.
- Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
- Press [DOWN] and [SELECT] to select Save New Settings.
- Press [SKY].
- Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
- Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
- Press [SKY].
Reset Method 3 - Upgrade the system software
If there are still problems:- Turn the Digibox off at the mains again and remove the viewing card.
- Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
- Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message ââ¬â this will be white text on a black screen. On some boxes this can appear as a half screen.
- Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
- Ignore all the messages, and wait for around a minute.
- Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
- Insert viewing card, wait a few seconds.
- Check 104 for Channel 4 and 105 for five.
All questions
In this section
Saturday, 26 January 2013
M
Matt_Gold11:20 AM
Anyone know why my date is wrong on my HD+ box and no sat signal?? I've reset the box and tried realigning the dish...
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Sunday, 27 January 2013
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Beccy Noall7:28 PM
The delete and scan advice worked a treat. Thank you so, so much :)
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Monday, 28 January 2013
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Capt.Ken Nevard5:00 PM
despite awaitng a so called technician.(ROBBIE),the attempts to give me full access to Sky as paid for over three months seem to elude his expertise.I STILL am unable in any ay to record your late night,or indeed ,any,programmes.My new antenna cvable,bought at cost,does NOT allow what I pay for,ie TAPING progs.Sort it out now or I will sue. Capt.K>C>Nevard.
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Capt.Ken Nevard5:08 PM
I am not being rude or disrespectful.I am a customer,disabled,paralysed and feel I have not been treated as a paying customer should be.Despite many calls to Roberta,including today,I CANNOT record on my sky cable.I have paid in excess to have a new antenna,I have paid an inordinate amount of money over three months and am STILL not in receipt of that which was promised.I paid your technician to sort this out and I remain with
no way to record your programmes.If I ran a ship as you run your company I;d have been on the rocks long ago.GET WITH IT. Ken
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Capt.Ken Nevard5:10 PM
God,is there anyone out there????
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Mazbar5:12 PM
Capt.Ken Nevard: sorry to hear about your problems but this is a site that try's to give advice it has nothing to do with sky.
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Ash8:28 PM
Hi i have tried EVERYTHING as mentioned eg switch on and off,making sure all wires are pushed in.The signal wire is pushed in.Take card out on and off box.Its been over a week and i missed out on my t.v shows :(
what now.Should i call out a engineer?I even did the updating system technique, nothing works.
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jb388:58 PM
Ash: You should go into the signal check menu (services - 4 - 6 on a standard box) and have a look if anything is being indicated in the signal strength and quality bars, if it is then it has to be on, or preferably above the equivalent of 55% or so to resolve a picture, because if any of the two indications are under then the dish is slightly out of alignment.
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Thursday, 7 February 2013
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bobbie11:00 AM
I have tried every thing on the above to do my box and still nothing just comes up with the no signal box and i have no other way of doing anything else, my sky dish wires and box cables are all ok!
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jb386:01 PM
bobbie: Even although the blanket term of "no signal" comes up you should carry out a proper signal check to see if anything at all is being indicated, because if there is then both indications have to be over the equivalent of 55% on the scale to resolve a picture.
Press: Services - 4 - 6 on a standard box.
Or on a Sky+ HD box:
(1): Press "Services" and you will see the main menu with "Options" being highlighted.
(2): Highlight the Settings menu using the right arrow button and press select.
(3): Use the left / right arrows scroll to "Signal" and press select, the grey bars displayed will show you the strength of the signal.
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