My Sky box has a "no signal message" - what do I do?
Brian Butterworth published on UK Free TV If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.
Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.
Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.
There are three ways you can attempt to reset your box. Please see
What can my do when my Sky Digibox says 'No Signal' ?.
If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.
All questions
In this section
Monday, 4 February 2013
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Yvonne Elliot 3:12 PM
Glasgow
The sky areal was set up in the house, as I have communal areal on it it says Sat 1 areal 2 which runs through my bedroom . Post code is G32 7LL Glasgow .
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Yvonne's: mapY's Freeview map terrainY's terrain plot wavesY's frequency data Y's Freeview Detailed Coverage
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michelle hill4:42 PM
every day i get no signal, does not record programs it supposed to, i can be watching a program change channel and get no signal on any channel very dissapointing right now no signal i wish for it to be sortrd out please
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Yvonne Elliot 8:59 PM
Glasgow
Can't watch tv No signal don't no what else to do G32 7LL. I've checked the wires an they are all tight an took out viewing card cleaned it any one help me can't go on like this please.
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Yvonne's: mapY's Freeview map terrainY's terrain plot wavesY's frequency data Y's Freeview Detailed Coverage
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jb389:07 PM
Yvonne Elliot: By viewing card having been mentioned its assumed that you are referring to a Sky box? and so you should carry out a signal check to see if anything is being indicated, this done on a standard box by pressing "Services" then 4 - 6, or select "Signal" from the set up menu if a Sky+ HD box.
Is the dish yours or is it communal?
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Tuesday, 5 February 2013
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Yvonne Elliot 2:08 AM
Jb38 Thanks yes it's communal , I live in a close 6 people in the block flats. Our housing installed areal for us so I assume we all share the same one as sky never put one up for me it's a sky +HD box.
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Yvonne Elliot 2:30 AM
Has enyone heard , that Sky can give you a booster box to help you with signal don't no if its True if so can enyone let me no please as I can't take eny more its driving me crazy you pay every month not fair having this problem all the Time . I would be very grateful for help. Thankyou.
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jb388:36 AM
Yvonne Elliot: If indeed your housing people installed an "aerial" as such then this was most likely for Freeview TV via a normal aerial and not connected to satellite reception, nor of course would the booster box be that you are referring to.
If though you are sharing a communal "dish" then check to find out if anyone else in the close with Sky (or Freesat) TV is also experiencing the same problem as yourself, and if they are then it depends on what arrangements were made with the landlord as far as repairing any faults are concerned as there really isnt anything you can do as far as within your house is concerned as the fault is either being caused by the dish or the distribution system amp / switcher box.
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Yvonne Elliot 2:37 PM
Jb38 thanks for your help , yes 3 of us have sky next door has had the same problem. When I got sky I wanted multi room for my bedroom but they said I couldn't get it as there was only 1 sat an he and he put cable attached to arieal box I got a a signal in the bedroom but tv was fuzzy so I went to BQ an got a magic eye an the kit so I have it in the room . The guy did say poor signal in our area so don't understand why he installed it . Friend mine fitted the magic eye an said the fittings were loose an tighted them you no should you see eny wires loose round the fittings
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jb388:39 PM
Yvonne Elliot: I have a suspicion that we might just be talking at slightly cross purposes by the fact of you having mentioned that the person fitting the cable had said that you don't get a very good signal in the area, as he must have been referring to Freeview reception via the normal aerial and not anything connected to Sky, as Sky is received at virtually the same level everywhere in the UK from a dish that is properly aligned, although in your case Sky is the problem.
I fully appreciate what you are meaning with regards to Sky multi-room, as every additional box that's used for multi-room requires its own individual feed from the LNB block on the dish, because unlike in the case of Freeview or even the Sky boxes analogue output on RF1 or 2 which "can" be split and shared you cannot do this with a satellite feed.
However if your neighbours are also having problems with Sky then you will have to try and find out what's been arranged with the landlord regarding faults in the communal system.
The only thing that somewhat puzzles about your set up is, that its unusual (although not impossible!) for a landlord to fit a "proper" communal satellite distribution system into a block of only six flats, and this makes me wonder if some sort of Heath Robinson arrangement has been carried out? as with non-standard arrangements its possible for a problem that might develop with the connections in one flat to affect the others on the system, and so is your flat fitted with a proper wall plate that provides LNB1 and LNB2 outputs as well as a socket for a normal aerial that you would use for Freeview? and if it is then are you using this normal aerial connection to feed into your Sky boxes aerial socket so that the Freeview signal passes through the box, picking up the Sky RF output in the process, then both are fed via a coax to the bedroom or wherever? the TV receiving the Sky signal being set on "analogue" every time you want to view Sky then back again to DVB for Freeview, unless that is you are just using an old analogue only TV for viewing Sky.
On the subject of reception again, I would have thought that Freeview reception should have been quite good in the Shettleston area considering that side of the town is nearest to Blackhill @ 11 miles away.
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Wednesday, 6 February 2013
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Yvonne Elliot 2:05 AM
jb38 no before I got sky I hadn't or Have never received no problems , that's what good as in my bedroom I just pull out the magic eye an put my communal in an go into source an change to freeveiw or I watch a DVD . I was looking at the communal box that they fitted sky has wired up were it says sat1 below it wired up also an says TV ,again sat 2 is tighted up also . An below it says radio, 4 is all wired up an tighted you will be fed up with me but can I say you have been great , although I'm still confused , do you think I should contact housing then get back to you a lot money I pay an that's just for TV entertainment package an HD , no broadband I get from O2 , I pay £32 for just sky TV so grateful for your help I would phone them but don't no what to do as I think that's to much money just for program's no broadband an phone as I all ready have it takecare hope I can give you good news next time thanks again
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