My Sky box has a "no signal message" - what do I do?
Brian Butterworth published on UK Free TV If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.
Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.
Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.
There are three ways you can attempt to reset your box. Please see
What can my do when my Sky Digibox says 'No Signal' ?.
If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.
9:51 AM
got up this morning to 5cm snow and now SkyHDmultiroom has gone off. Perhaps I should have stuck to a freeview box instead of paying copious amounts of money for no service. can't exactly climb ladders to check outside dish as not as young as I used to be. Checked as much as I can inside on the cables and box etc. What does cde29 mean anyway. Phoned up apparently all due to weather!!!! How 21st Century.
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7:15 PM
Tried Everything as above but still not got no picture, any idea what I should do?
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7:25 PM
sky returned at about 11.30 today and has behaved all day and now its evening and time to settle down to watch tele guess what, sky has started breaking up - it really is pathetic. It is now showing code error 25 has anyone any ideas other than to nip out and by a freeview box.
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8:06 PM
e williams: You should really have mentioned the type of Sky box that you are referring to, however error code 25 or 29 just means that the box is unable to find the default transponder used to provide the EPG menu listings, this nearly always caused a problem associated with the dish being slightly out of alignment or possibly a fault on the LNB mounted on the end of the dish arm or maybe the connections to same.
Have you as yet carried out a signal test?
If using a Standard or Sky+ box:
(1): Press: "Services" - 4 - 6 and this will take you onto the signal checking screen.
If using a Sky+ HD box: (latest menu system)
(1): Press "Services" and you will see the main menu with "Options" being highlighted.
(2): Press the right arrow once to change from Options to "Settings" and press on once highlighted.
(3): Finally, scroll to the right to select and press on "Signal", the grey bars now displayed will show you the strength / quality of the signal.
Any signal level indicated has to around the 55% (or equivalent of) "minimum" level (75% being ideal) to resolve a stable picture and especially where the quality is concerned, because if the quality is observed to be under that of the signal strength then that generally indicates that the dish requires slight re-aligning.
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8:38 PM
No signal whatsoever, presumably because of the snow. Really not good enough. I just wish my area received cable!!
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10:00 PM
as usual snow on the ground and sky not working .does sky intend to pay a rebate it is now 22.00 hrs been off since 20.00 come on sky get a grip we are paying you for a service
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10:40 PM
My Sky has also gone off, read all reports above and have experienced most of them myself tonight and I totally agree with comments, sky are quick enough to take the ££££ from us but can not ensure that we receive what we pay for.
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11:42 PM
val: If snow temporarily is temporarily killing reception from Sky then so will the case be with Freesat, as satellite signals cannot pass through snow.
If your dish is within reach of a long shafted brush then why don't you just "carefully" sweep the snow from the bowl of the dish, also lightly pull the brush head over the front of the LNB were it faces into the bowl of the dish as that will rectify the problem.
The point to emphasise being, not to press hard on the dish or the LNB just in case you accidentally move it whereby making the situation worse.
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9:14 AM
my son just thrown a snowball at ours and it works perfect now x
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