My Sky box has a "no signal message" - what do I do?
Brian Butterworth published on UK Free TV If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.
Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.
Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.
There are three ways you can attempt to reset your box. Please see
What can my do when my Sky Digibox says 'No Signal' ?.
If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.
All questions
In this section
Saturday, 23 March 2013
J
jb382:54 PM
Shirl: Pity you can get some mischief maker type to fire a snowball up at the "rear" of the dish, this hopefully shaking some of the snow from the bowl just enough to enable the signal to be reflected back onto the LNB's face thereby enabling reception.
| link to this comment |
J
J.A. de Souza3:12 PM
Also experiencing the same problem as most other people seem to be having.Dish is on roof and does have snow all over it,i do agree with many other people that Sky should at the very least give people a small discount due to no/limited service.After all we are paying many pounds for a service that they cannot support when we get bad weather,such as snow.Another unhappy customer.
| link to this comment |
L
Lyn3:41 PM
Jb, phew, that was an effort, changed over F connectors and it works, thanks, signal now shows 1st line about 50% and 2nd about 75. It won't record now, so do I have to swop them back again.
| link to this comment |
J
jb386:13 PM
Lyn: Well done! and with these readings being perfectly OK if they are referring to strength and quality respectively on the No1 input, the only thing I wondered about being, wasn't No2 input seen mentioned under the No1 input readings? if not then was your box originally set up for single input mode? secondly, did you find that the signal returned without having to carry out another disconnect then reconnect procedure?
However, much as I regret having to make a further request, but to verify that the problem is definitely being caused by a faulty input lead once again leave the box on its signal check screen and place it in standby, then remove LNB1 input and temporarily place it to the side, swap the LNB2 input connector back over into the LNB1's position followed by taking the box out of standby and checking if anything is being indicated on the signal bars (might be low or complete zero) giving update on what seen indicated.
If though they are indicating low or zero, then place the box back into standby then change the connector in LNB1 input (which is faulty) back into LNB2 input, finally reconnect the lead that was put aside for the test back into LNB1 input and that should restore the signal.
Advice on the possibly faulty lead dependant on the result of this further test.
| link to this comment |
Sunday, 24 March 2013
L
Lyn5:58 PM
Jb sorry didn't get back sooner, went off again last night but ok today, haven't had time to check as you asked, will do in he week, thanks again.
| link to this comment |
Monday, 25 March 2013
V
victoria otchere8:39 PM
about 7.15pm monday as i was watching tv my box went off tell me no signal am being trying is still saying the same thing
| link to this comment |
J
jb388:55 PM
victoria otchere: If you are referring to a Sky box press "services - 4 - 6" and check if anything is being indicated on the strength / quality bars. If not then disconnect the box from the mains supply and wait 30 seconds or so before reconnecting it, then once it responds to the remote control let it go through the searching for listings procedure.
If though you are not referring to a Sky box then maybe you could indicate what!
| link to this comment |
J
jamie9:30 PM
i have lost signal again, went off for 3 days last time and only came on when i swapped the two cables over on the lnb, that lasted a couple weeks and has now gone off again. could the lnb be on the blink?? signal is zero and ive just got a blue screen, wont even change channel.
| link to this comment |
J
jb3811:39 PM
jamie: If the signal returned when you swapped the two leads over then that indicates that the lead that was originally connected into the boxes LNB1 position (now in LNB2) is defective, and although the LNB port that previously fed the signal to the boxes LNB1 input might well have an intermittent fault, its more likely to be the case that water has entered its "F" connector, this requiring the connectors gland nut to be unscrewed to release the body of the plug from the LNB, then further unscrewed from the coax for purposes of checking.
Of course if this has happened again after having originally changed the leads over and left them that way? as there is no technical difference between them anyway, then it could be that there is water contamination in both connectors.
| link to this comment |
Tuesday, 2 April 2013
Select more comments
Your comment please